Signage for breakfast venue change would have been appropriate as a number of waited in front of the actual breakfast space given they had a sign to wait due to set floors. What they should have had is a sign that says breakfast available down the hall in another room. Also, light and dark roast coffee entirely empty…had to ask front desk to get someone to bring out coffee as a number of guests gave up as containers were empty other than decaf. Front desk lady seemed surprised they were empty but she did go ask someone to bring more.
Also, I was in room 421 and told I was in the renovated wing…while the hallways looked fresh and bright, the actual rooms were pretty dated looking with cheap and sparse furnishings. I would have expected a better quality renovation and can only imagine how bad the non renovated rooms must look.
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酒店回复: Dear Jeffrey,Thank you for taking the time to share your experience with us. We appreciate your feedback about the breakfast service and signage, as well as your comments about your room. Your input is valuable as we continue to enhance our guest experience.We're glad our front desk team was able to assist with the coffee service, and we take your observations seriously. We're committed to providing our guests with a comfortable and seamless stay, and we understand this wasn't fully achieved during your visit.We hope to have the opportunity to regain your trust on your next visit and provide you with the experience you deserve.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
4.0分
家庭亲子
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Everything was very good, except the $18 for parking and all the shoppers around the stadium came and parked and took our parking for which we ARE CHARGED $18 A DAY..
The most expensive parking fees that I paid in my life.
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酒店回复: Dear Marco,Thank you for your great review and for taking the time to share your experience. We're really pleased to hear that everything else about your stay was very good.We appreciate your feedback about parking availability and understand your concerns. Our location near Westgate Entertainment District is convenient for exploring the area, and we value hearing your perspective on your experience. Your comments help us as we continuously work to enhance our guests' stays.We hope to welcome you back on your next visit to Glendale and provide you with another enjoyable experience.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
2.0分
其他
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They pay for parking $18 per car. I don't think was great.
My wife was in three thirty nine.That's the room we had, and alex gave that room to another couple, and my wife was in the room, and people were coming to the room while my wife was laying on the bed. It looks like the room was remodeled, but the wallpaper in the bathroom was coming off. The tiles were not straight and the grout was missing. The shower had no pressure. The sink had no pressure.
The rest of the room was good love.The air conditioning, the way the bedroom was set up with the king bed.It was very nice.. The $100 incidental fee is ridiculous. I still don't even have the money back in my account yet. That's totally unfair....
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酒店回复: Dear Merrill,Thank you for taking the time to share your detailed feedback about your recent stay. We appreciate you bringing these concerns to our attention, particularly regarding your room assignment experience and the room condition details you've noted.We're glad to hear you enjoyed aspects of your stay, including the king bed setup and air conditioning comfort. Your feedback about the other elements of your experience is valuable to us as we continuously work to enhance our service and amenities.We hope to have the opportunity to provide you with a better overall experience on your next visit to the Glendale area.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
3.0分
其他
I only rated you this low because of your on-going renovations and associated impacts. Im sure i would rate you better after completion of reno's. 😉😊
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酒店回复: Dear Gabriel,Thank you for taking the time to share your experience and for your understanding during our renovation process. We really appreciate your patience and are excited about the improvements we're making to enhance our guests' stays.We're glad you can see the positive changes taking shape, and your feedback means a lot to us. We'd love to welcome you back once everything is complete so you can experience the finished results.Looking forward to hosting you again soon and providing you with an even better stay!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
4.0分
其他
Great new room.
Breakfast was terrible.
Most things were empty, including coffee, pancake batter and eggs.
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酒店回复: Dear Leon,Thank you so much for your great review and for taking the time to share your experience with us! We're thrilled you enjoyed your room and found it comfortable during your stay.We truly appreciate your feedback about our breakfast service. Ensuring our guests start their day well is important to us, and we take your comments seriously. Your insights help us maintain the quality standards our guests expect and deserve.We hope to welcome you back soon and look forward to providing you with an even better experience on your next visit to the Glendale-Westgate area.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
5.0分
商务出差
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Overall my experience was excellent! Check in was fast and easy, room was clean and housekeeping was done daily. Breakfast was fresh with many options and check out was simple.
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酒店回复: Dear Lowell,Thank you so much for the fantastic review and perfect rating! We're thrilled to hear you had an excellent experience with us. It's wonderful to know our team made your check-in smooth and that you enjoyed the fresh breakfast options each morning. We take great pride in maintaining clean, comfortable rooms and providing attentive daily housekeeping service.Your kind words mean so much to our entire team, and we're delighted we could make your stay memorable. We'd be honored to welcome you back to Hampton Inn & Suites Phoenix Glendale-Westgate on your next visit to the area!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
2.0分
其他
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I had a severe medical episode (stroke,blood clot) which enabled me to fly. I am thoroughly disgustd in Hampton for not refunding my stay. Its not like it was the day I was to travel. It was 5 days prior to my stay. The utility comapny I work for using Hamptons alot. I will not be using them for business travel moving forward. ******* said you wouldnt even return their phone calls??
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酒店回复: Dear Susan,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your medical episode, and we sincerely hope you're recovering well.We understand how frustrating this situation has been for you, especially given the circumstances. Your feedback is important to us, and we appreciate you bringing this to our attention. We're committed to providing compassionate service to all our guests, and we take your comments seriously as we continue to evaluate how we can better serve our guests in difficult situations.We value your business and hope that in the future, we'll have the opportunity to regain your trust and provide you with the exceptional Hampton experience you deserve.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
5.0分
其他
We have always stayed at this hotel when in Glendale. The breakfast is good. Rooms are very clean. Staff is friendly and helpful
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酒店回复: Dear Tracey,Thank you so much for the wonderful rating and for being such a loyal guest! We're thrilled that you continue to choose us whenever you're in Glendale.It's fantastic to hear you're enjoying our breakfast each visit and that our rooms consistently meet your expectations for cleanliness. We're especially proud that our team has made a positive impression on you with their friendly and helpful service. Your kind words mean the world to us and motivate us to keep delivering the quality experience you've come to expect.We truly appreciate your continued trust in us and can't wait to welcome you back on your next trip to Glendale!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
步行五分钟有超市 很方便
服务非常棒。酒店附近有一些餐厅和活动场所。员工很友好，房间也很干净。希望能再次预订。
Signage for breakfast venue change would have been appropriate as a number of waited in front of the actual breakfast space given they had a sign to wait due to set floors. What they should have had is a sign that says breakfast available down the hall in another room. Also, light and dark roast coffee entirely empty…had to ask front desk to get someone to bring out coffee as a number of guests gave up as containers were empty other than decaf. Front desk lady seemed surprised they were empty but she did go ask someone to bring more.
Also, I was in room 421 and told I was in the renovated wing…while the hallways looked fresh and bright, the actual rooms were pretty dated looking with cheap and sparse furnishings. I would have expected a better quality renovation and can only imagine how bad the non renovated rooms must look.
Everything was very good, except the $18 for parking and all the shoppers around the stadium came and parked and took our parking for which we ARE CHARGED $18 A DAY..
The most expensive parking fees that I paid in my life.
They pay for parking $18 per car. I don't think was great.
My wife was in three thirty nine.That's the room we had, and alex gave that room to another couple, and my wife was in the room, and people were coming to the room while my wife was laying on the bed. It looks like the room was remodeled, but the wallpaper in the bathroom was coming off. The tiles were not straight and the grout was missing. The shower had no pressure. The sink had no pressure.
The rest of the room was good love.The air conditioning, the way the bedroom was set up with the king bed.It was very nice.. The $100 incidental fee is ridiculous. I still don't even have the money back in my account yet. That's totally unfair....
I only rated you this low because of your on-going renovations and associated impacts. Im sure i would rate you better after completion of reno's. 😉😊
Great new room.
Breakfast was terrible.
Most things were empty, including coffee, pancake batter and eggs.
Overall my experience was excellent! Check in was fast and easy, room was clean and housekeeping was done daily. Breakfast was fresh with many options and check out was simple.
I had a severe medical episode (stroke,blood clot) which enabled me to fly. I am thoroughly disgustd in Hampton for not refunding my stay. Its not like it was the day I was to travel. It was 5 days prior to my stay. The utility comapny I work for using Hamptons alot. I will not be using them for business travel moving forward. ******* said you wouldnt even return their phone calls??
We have always stayed at this hotel when in Glendale. The breakfast is good. Rooms are very clean. Staff is friendly and helpful