酒店回复: We appreciate your feedback regarding your stay. It is great to hear that you found the common areas and your room to be very clean, and that you valued the absence of carpet in the room. We understand that room space can feel limited, and we are glad that the overall experience was positive. The hot breakfast with scrambled eggs, coffee, yogurt, and fruit is designed to provide a good start to the day, and we are pleased that you enjoyed this offering. Your observations about cleanliness and breakfast quality are very much appreciated.
4.0分
其他
Good enough breakfast, convenient to Adventureland and lots of close dining options. Only real downside is beds are bricks.
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酒店回复: Hello Kevin,Thank you for sharing your feedback! We are pleased to hear that you enjoyed the breakfast and found the location convenient for your plans. Your comments regarding the comfort of the beds have been noted, and we appreciate your insights. We hope you had a great time at Adventureland and that you will consider staying with us again on your next visit to the area.
3.0分
其他
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Manager was directly in front of the building smoking a cigarette when we walked up to enter/check in, so we had to walk through the smoke as our first impression. Our room smelled very strongly of bleach when we walked in. The fitted sheet on the bed had a large wet spot near the foot of the bed, which we discovered when we pulled off the top sheets and comforter. It smelled like some sort of cleaning solution, so maybe a spot cleaning that did have time to dry before the bed was made? Breakfast was underwhelming. Scrambled eggs from a boxed mix, very salty sausage patties, and no butter for the toast/bagels/pancakes. Biscuits and gravy without the biscuits. Unfortunately, the TV in the breakfast room was blaring CNN news, which was really an unpleasant way to start the day. Staff were friendly, and the room-darkening window shades were amazing!! Room was quiet and bed was comfortable.
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酒店回复: Hi Rachel, Thank you for taking the time to share your experience. We appreciate your kind words about our friendly staff, quiet rooms, comfortable beds, and the room-darkening shades—these are exactly the touches we hope make our guests feel at home. We also want to acknowledge your concerns regarding the initial smell, the bedding, and the breakfast; we are currently in the process of a full room remodel, with several rooms already updated, and we are continuing to work on refreshing the rest of the property to enhance comfort and cleanliness for all our guests. While breakfast options and minor first impressions can vary, we are glad you were able to enjoy aspects of your stay, and we also want to note that all rooms offer on-demand TV and streaming services for entertainment. We hope future guests have the chance to experience our newly updated rooms.
5.0分
家庭亲子
We had a wonderful stay after phantom fall fest for my son’s 10th birthday. Hotel was nice and clean staff was very friendly 10/10 recommend
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酒店回复: Hi Ryon, Thank you for sharing your wonderful experience and for choosing to stay with us during such a special occasion. It’s heartwarming to know that your family had a great time after the Phantom Fall Fest and that your son’s birthday stay was enjoyable. Our team takes pride in providing a clean, welcoming environment and friendly service, so your kind words truly mean a lot. We’re delighted that everything came together to make your visit memorable and appreciate your high recommendation.
2.0分
其他
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The breakfast was one of worst ones I have had at a BW, sausage was cold not warm cold !!!!! The gravy was cool , Breakfast area was nice and clean. The room not very clean,and smelled musty the AC was very loud even on low fan speed. Had a bug crawl out of the water faucet! For a BW I was very disappointed
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酒店回复: Hello Timothy,Thank you for your feedback regarding your recent stay. We appreciate your comments about the cleanliness of the breakfast area but regret that your experience did not meet your expectations. It's important for us to hear about any issues you encountered, including the concerns with your room and the breakfast quality. Your insights will be shared with the appropriate teams to ensure we are continuously improving our services for all guests.
1.0分
其他
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There wasn't a exhaust fan in the bathroom resulting in the entire ceiling to have Black Mold I reported it to management along with a video I was moved to another room the clerk at the front desk said that she would send a message to her manager to see about compensation for the first night's stay when I checked out I inquired about the situation and was told that she had not heard back from her manager as of now no one has reached out to talk to me
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酒店回复: Hello Earl,Thank you for sharing your concerns regarding your recent stay. We take all feedback seriously, and it's important to us that guests feel comfortable in their accommodations. I'm sorry to hear about the lack of communication after your checkout; it's understandable to want clarity about the situation. Your experience has been noted, and we will ensure that your feedback is shared with the appropriate management team for review. Please feel free to reach out directly to management for further discussion regarding your concerns.
3.0分
其他
The pool was filthy. Kids smelled like feet & we made them get out immediately. Manager was great tho. Other staff seemed not so caring.
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酒店回复: Thank you for sharing your perspective, and we appreciate you recognizing the manager for being attentive and supportive during your visit. Our team maintains clear cleanliness and safety standards throughout the property, including shared amenities, and situations are addressed with care when concerns are raised. While perceptions can vary, we stand by the efforts of our staff who work consistently to provide a welcoming environment for all guests. We also value feedback regarding service interactions, as it helps reinforce expectations for professionalism and attentiveness across all departments. Your comments have been noted as part of our ongoing focus on guest experience and team accountability.
2.0分
家庭亲子
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Avoid at all cost.
While the overall stay met what's expected for a 2-3 star hotel, the overall service was horrible. Booked through ******* which was smooth. When checking in, was asked for a credit card to cover possible incidentals. This is typical and expected. Had a reasonable stay, checked-in and out on time and didn't incur any expenses. However, the $200 deposit was charged anyway.
Called the hotel to resolve the situation and was transferred to the "Owner". This had to be the rudest person I've spoken with in years. I've read other reviews saying this about this person as well. This is one phone call I wish I would have recorded. He was very aggressive and argumentative. Consistently spoke over me and overall treated me with distain. When I asked him his name, all he would say is "Front Desk". He would not even share his name or acknowledge he was the owner. He said they didn't see a charge from the hotel to my credit card. When I tried to say the charge from the hotel had already been posted to my account, he cut me off and said there is no charge. While they are attempting to apply credit, we'll see what happens. If the credit comes through, great, but I've never treated with such distain from a business in my life
Overall, you have many hotel options in this area. I stayed here because other members of my family stayed here. Will never do it again and I recommend you find another place to stay besides the Best Western in Altoona, IA.
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酒店回复: Hi Kevin,Thank you for sharing your detailed feedback. It's good to know that the overall experience met the basic standards in terms of accommodations and timeliness. We take your concerns seriously, particularly regarding your interaction following your stay. Clear communication and respectful service are key to any guest experience, and it's concerning to hear that your call was met with frustration. We understand how important it is for deposit charges and refunds to be handled transparently and professionally. Your experience has been noted, and we will make sure it's reviewed internally to help ensure better handling of similar situations in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
3.0分
家庭亲子
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Hotel was ok. They didn’t have towels or washcloths when we went to get fresh ones on the second day, room ran out of toilet paper and after waiting at the desk for 5 minutes with nobody responding I gave up and used the tissues. Requested a late check out and at 11am housekeeping was knocking on the door and didn’t speak any English to tell them, we had to use a translator app. Also was charged double for my stay and I am working on fixing it. Not sure if it was ******* mistake or the hotel.
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酒店回复: Thank you for sharing your experience, and we appreciate the opportunity to provide context from our side while acknowledging the details you observed. During high occupancy periods, linen availability and front desk coverage can fluctuate, and our team works diligently to manage guest needs across the property while maintaining service standards. Our housekeeping team includes multilingual staff, and while communication styles may vary, they follow established schedules to keep rooms on track. We are also currently doing a FULL remodel of Rooms, with several already completed and improvements actively underway throughout the rest of the property, which may create temporary inconsistencies as updates progress. Regarding billing, reservations made through third party platforms can sometimes reflect duplicate or pending charges during processing, and those situations are typically related to the booking channel rather than an on site error.
1.0分
家庭亲子
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We stayed for two nights in the jacuzzi king bed suite. The jacuzzi didn’t work, we notified the morning staff that next morning and were told we’d be properly compensated or that it’d be fixed. No one did either, the whole reason for booking the jacuzzi suite that costs substantially more was for the jacuzzi to work. Unfortunately we left this morning at 10 am and the manager of the hotel still hasn’t attempted to make this right. Your replies everything in this life, unfortunately in this situation is integrity for the hotel and it’s management. I don’t recommend staying here at this time at all.
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酒店回复: We appreciate you taking the time to share your experience during your stay. The hotel strives to provide clean, comfortable, and well-maintained accommodations for all guests, and our staff is trained to address concerns as promptly as possible. While we understand your frustration regarding the jacuzzi, situations like this are addressed according to hotel procedures, and our team works hard to manage guest expectations fairly. Guest feedback is always taken seriously, and we value the opportunity to continually improve service and ensure that future guests have a positive experience.
酒店的公共区域相当干净。例如走廊和自助餐厅。
房间很干净，空间有点小，最好的是房间里没有地毯。
热早餐包括炒鸡蛋、咖啡、酸奶和水果，是开始新的一天的良好补充。
Good enough breakfast, convenient to Adventureland and lots of close dining options. Only real downside is beds are bricks.
Manager was directly in front of the building smoking a cigarette when we walked up to enter/check in, so we had to walk through the smoke as our first impression. Our room smelled very strongly of bleach when we walked in. The fitted sheet on the bed had a large wet spot near the foot of the bed, which we discovered when we pulled off the top sheets and comforter. It smelled like some sort of cleaning solution, so maybe a spot cleaning that did have time to dry before the bed was made? Breakfast was underwhelming. Scrambled eggs from a boxed mix, very salty sausage patties, and no butter for the toast/bagels/pancakes. Biscuits and gravy without the biscuits. Unfortunately, the TV in the breakfast room was blaring CNN news, which was really an unpleasant way to start the day. Staff were friendly, and the room-darkening window shades were amazing!! Room was quiet and bed was comfortable.
We had a wonderful stay after phantom fall fest for my son’s 10th birthday. Hotel was nice and clean staff was very friendly 10/10 recommend
The breakfast was one of worst ones I have had at a BW, sausage was cold not warm cold !!!!! The gravy was cool , Breakfast area was nice and clean. The room not very clean,and smelled musty the AC was very loud even on low fan speed. Had a bug crawl out of the water faucet! For a BW I was very disappointed
There wasn't a exhaust fan in the bathroom resulting in the entire ceiling to have Black Mold I reported it to management along with a video I was moved to another room the clerk at the front desk said that she would send a message to her manager to see about compensation for the first night's stay when I checked out I inquired about the situation and was told that she had not heard back from her manager as of now no one has reached out to talk to me
The pool was filthy. Kids smelled like feet & we made them get out immediately. Manager was great tho. Other staff seemed not so caring.
Avoid at all cost.
While the overall stay met what's expected for a 2-3 star hotel, the overall service was horrible. Booked through ******* which was smooth. When checking in, was asked for a credit card to cover possible incidentals. This is typical and expected. Had a reasonable stay, checked-in and out on time and didn't incur any expenses. However, the $200 deposit was charged anyway.
Called the hotel to resolve the situation and was transferred to the "Owner". This had to be the rudest person I've spoken with in years. I've read other reviews saying this about this person as well. This is one phone call I wish I would have recorded. He was very aggressive and argumentative. Consistently spoke over me and overall treated me with distain. When I asked him his name, all he would say is "Front Desk". He would not even share his name or acknowledge he was the owner. He said they didn't see a charge from the hotel to my credit card. When I tried to say the charge from the hotel had already been posted to my account, he cut me off and said there is no charge. While they are attempting to apply credit, we'll see what happens. If the credit comes through, great, but I've never treated with such distain from a business in my life
Overall, you have many hotel options in this area. I stayed here because other members of my family stayed here. Will never do it again and I recommend you find another place to stay besides the Best Western in Altoona, IA.
Hotel was ok. They didn’t have towels or washcloths when we went to get fresh ones on the second day, room ran out of toilet paper and after waiting at the desk for 5 minutes with nobody responding I gave up and used the tissues. Requested a late check out and at 11am housekeeping was knocking on the door and didn’t speak any English to tell them, we had to use a translator app. Also was charged double for my stay and I am working on fixing it. Not sure if it was ******* mistake or the hotel.
We stayed for two nights in the jacuzzi king bed suite. The jacuzzi didn’t work, we notified the morning staff that next morning and were told we’d be properly compensated or that it’d be fixed. No one did either, the whole reason for booking the jacuzzi suite that costs substantially more was for the jacuzzi to work. Unfortunately we left this morning at 10 am and the manager of the hotel still hasn’t attempted to make this right. Your replies everything in this life, unfortunately in this situation is integrity for the hotel and it’s management. I don’t recommend staying here at this time at all.