Was making a annoying noise and the air conditioner was also very noisy.
The seating counch was dirty .
The goid news is the engineering dept came and fixed the tolit and air conditioner.
I loved the freshly brew coffee machine 24 hour availability . Pls note the staff was friendly and very helpful.
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酒店回复: Hi! Thank you for taking the time to leave us a review! We are glad that our engineer was able to resolve the toilet and air conditioner issue. We are also glad to hear that you enjoy our new coffee machines. It is wonderful to hear you found our staff helpful and friendly! Your feedback is valuable, and we hope to welcome you back again on your next visit to SURPRISE!
5.0分
家庭亲子
We left before the continental breakfast was open. They gave us an option to have a to go box breakfast ready for each of us when we checked out really early.
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酒店回复: Thank you so much for the lovely 10/10 review We’re glad we could provide a to-go breakfast option for your early departure. Thank you for staying at the Holiday Inn Express SURPRISE! Safe travels, and we hope to welcome you back again soon.
3.0分
家庭亲子
Our room was not made up one day. Very noisy people above us kept us awake. Fire alarm went off one morning bc someone burnt their toast.
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酒店回复: Thank you for sharing your experience about your recent stay with us. We greatly value your feedback and will use this information to enhance our operations. We hope to have another opportunity to host you again in the future!
5.0分
商务出差
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This is a very nice Holiday Inn Express. From the moment we walked in, until we left, any staff we met were professional and courteous. The room was clean and the AC was great!!! The breakfast wasn't bad either!!
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酒店回复: Thank you for taking the time to share your feedback. We're pleased to hear that your experience—from arrival to departure—was met with professionalism and courtesy from our team. We're also glad you found your room comfortable and enjoyed the breakfast offerings. We appreciate your kind words and look forward to welcoming you again in the future.Front Desk Agent, Holiday Inn Express Surprise
5.0分
情侣出游
I liked that my room was close to the side door. Room was very clean and liked the coffee maker in the room.
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酒店回复: Thank you for the 10/10 review we really appreciate the review. We are happy you had a great experience with us at the Holiday Inn Express SURPRISE!! We welcome you back next time!
3.0分
商务出差
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My room was located above a generator or fan that caused a constant rumbling sensation. It made me very uncomfortable, so I requested to switch to another room just 10 minutes after checking in.
Unfortunately, the staff did not believe me at first and were unwilling to provide another room right away. Eventually, I was switched to a different room, but the initial lack of trust from the staff left me feeling even more uncomfortable.
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酒店回复: Thank you for choosing Holiday Inn Express Surprise and for sharing your experience with us. We’re sorry to hear that your initial room placement caused discomfort due to the generator noise, and we sincerely apologize for the delay in resolving the issue. While we’re glad we were ultimately able to move you to a quieter room, we understand how the initial response from our team impacted your stay.Your feedback is incredibly important to us—it helps us improve both our responsiveness and our guest experience. We’ll be reviewing this situation with our staff to ensure future guests feel heard and supported from the moment they arrive.If there’s anything we can do to make your next visit more comfortable from the start, please don’t hesitate to let us know. We hope to have the opportunity to welcome you back and earn a higher rating next time.Warm regards, Vincent Front Desk Agent Holiday Inn Express Surprise
房间干净整洁，床舒适，卫生间比较大，早餐是标准的连锁店式样，松饼咖啡麦片鸡蛋
我们住得很愉快！每天累得不行之后，去泳池和热水浴缸放松一下真是太棒了。早餐有很多选择，酒店里的小商店也有很多好吃的。离餐馆和商店等设施也很近。
空调机太吵了 没发睡觉
房间非常干净！干净到我都不好意思碰它了，在这里度过了急需的放松一夜。我们是临时预订的，但他们抵达时照顾得很周到！
The Staff was very friendly and helpful
The room was not so good because the tolit
Was making a annoying noise and the air conditioner was also very noisy.
The seating counch was dirty .
The goid news is the engineering dept came and fixed the tolit and air conditioner.
I loved the freshly brew coffee machine 24 hour availability . Pls note the staff was friendly and very helpful.
We left before the continental breakfast was open. They gave us an option to have a to go box breakfast ready for each of us when we checked out really early.
Our room was not made up one day. Very noisy people above us kept us awake. Fire alarm went off one morning bc someone burnt their toast.
This is a very nice Holiday Inn Express. From the moment we walked in, until we left, any staff we met were professional and courteous. The room was clean and the AC was great!!! The breakfast wasn't bad either!!
I liked that my room was close to the side door. Room was very clean and liked the coffee maker in the room.
My room was located above a generator or fan that caused a constant rumbling sensation. It made me very uncomfortable, so I requested to switch to another room just 10 minutes after checking in.
Unfortunately, the staff did not believe me at first and were unwilling to provide another room right away. Eventually, I was switched to a different room, but the initial lack of trust from the staff left me feeling even more uncomfortable.