Breakfast started promptly at 6:30. NO COFFEE! I had to tell the cook there were no beans in the machine. 12 people ate their breakfast without coffee waiting 25 minutes for the coffee machine to be maintained. It should have been first on the morning agenda. UNSAT!
酒店回复: Thank you for choosing to stay with us
1.0分
家庭亲子
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When we checked in, the room was muggy. We stayed in 505. We tried to turn on the A/C from the unit and nothing worked. It lit up with numbers and lights, but would not turn on. It had power. I noticed the thermostat on the wall but it had no power. I picked up the phone to call the front desk and the phone didn’t work. I got dressed and went down to the front desk. It was late and there were no other rooms available. The front desk person, who was very nice, said he was going to make a note and that we will be refunded our money for the stay due to these issues.
酒店回复: Thank you for your recent stay.
5.0分
家庭亲子
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Nice greeting from front desk upon arrival. Everything and room very clean. Staff very nice. Hot breakfast items was a plus. Was not impressed by the automatic pancake maker.
Pancakes came out undercooked and rubbery.
酒店回复: Thank you for choosing to stay with us!
5.0分
其他
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Breakfast was good just wish there was more fresh fruit selections and bacon, waffles.pool needs to be cleaned bc not a good look with it being right at the entrance.i would like to recongnize Andre and the management team for all the help with resolving my booking issue. I was in panic mode/stressed and they saved the day. Me and my family will book. Again.
2.0分
商务出差
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Customer service definitely needs some training . Upon walking into the hotel
. I wanted to cancel and book another hotel but it wasn’t an option . The room was grungy; hair follicles left around the toilet , dark stains on the curtain; elevators were smoky smelling - elevators were super slow. The entire hotel was very outdated in appearance. The breakfast seemed to be leftovers and not appealing at all.
酒店回复: done
5.0分
其他
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Great place to stay
Great free parking. Front desk staff were very pleasant checking in and out. The free breakfast was incredible. We have been on the road 2 weeks and this was the absolute best free breakfast on our trip. Kudos to the breakfast staff! Happy hour food and beverages were provided but we had our sights on other food and bev options. Several guests seemed to be enjoying the items provided. Would highly recommend this hotel.
4.0分
商务出差
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10 days in Wilson
Staff are excellent. Very friendly. Shout out to Andrea in particular. the Tues-Thurs happy hour was a nice bonus when staying at a location more than a couple of nights. Laundry facilities easy to use. Bring quarters. Only wish the pool was open as temps still in mid to high 80sF. Closed after labor day.
酒店回复: done
5.0分
其他
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Andrea, the gentleman who greeted us was a man ofany talents and amazingly greeting. He set the standard of what I expect of someone who is in his position and above
非常棒的酒店。工作人员非常友好热情。一切都超级干净，床也很舒服。非常适合家庭短暂停留。
非常干净，位置优越
Breakfast started promptly at 6:30. NO COFFEE! I had to tell the cook there were no beans in the machine. 12 people ate their breakfast without coffee waiting 25 minutes for the coffee machine to be maintained. It should have been first on the morning agenda. UNSAT!
When we checked in, the room was muggy. We stayed in 505. We tried to turn on the A/C from the unit and nothing worked. It lit up with numbers and lights, but would not turn on. It had power. I noticed the thermostat on the wall but it had no power. I picked up the phone to call the front desk and the phone didn’t work. I got dressed and went down to the front desk. It was late and there were no other rooms available. The front desk person, who was very nice, said he was going to make a note and that we will be refunded our money for the stay due to these issues.
Nice greeting from front desk upon arrival. Everything and room very clean. Staff very nice. Hot breakfast items was a plus. Was not impressed by the automatic pancake maker.
Pancakes came out undercooked and rubbery.
Breakfast was good just wish there was more fresh fruit selections and bacon, waffles.pool needs to be cleaned bc not a good look with it being right at the entrance.i would like to recongnize Andre and the management team for all the help with resolving my booking issue. I was in panic mode/stressed and they saved the day. Me and my family will book. Again.
Customer service definitely needs some training . Upon walking into the hotel
. I wanted to cancel and book another hotel but it wasn’t an option . The room was grungy; hair follicles left around the toilet , dark stains on the curtain; elevators were smoky smelling - elevators were super slow. The entire hotel was very outdated in appearance. The breakfast seemed to be leftovers and not appealing at all.
Great place to stay
Great free parking. Front desk staff were very pleasant checking in and out. The free breakfast was incredible. We have been on the road 2 weeks and this was the absolute best free breakfast on our trip. Kudos to the breakfast staff! Happy hour food and beverages were provided but we had our sights on other food and bev options. Several guests seemed to be enjoying the items provided. Would highly recommend this hotel.
10 days in Wilson
Staff are excellent. Very friendly. Shout out to Andrea in particular. the Tues-Thurs happy hour was a nice bonus when staying at a location more than a couple of nights. Laundry facilities easy to use. Bring quarters. Only wish the pool was open as temps still in mid to high 80sF. Closed after labor day.
Andrea, the gentleman who greeted us was a man ofany talents and amazingly greeting. He set the standard of what I expect of someone who is in his position and above