The front desk guy , he moved to Bismarck from Williston a year ago and he asked what brought me to Bismarck. I said my daughter's baby wants to arrive three months early. We talked some about it. The next day he was genuinely concerned how everything was going that day. I wish I knew his name. I didn't even look at his name tag. He was super and should be commened on caring about others .
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酒店回复: Kimberly, we are delighted to hear that you had such a pleasant stay at Candlewood Suites Bismarck by IHG. It's heartwarming to hear that our team member's genuine concern added to your experience. We're glad you felt cared for and we're thankful for your kind words. Our team members strive to go above and beyond in providing thoughtful and compassionate interactions for our guests. We hope your daughter's baby is doing well and we hope to welcome you back under happier circumstances in the future.
5.0分
其他
Room was clean. Provided shampoo and conditioner and body wash. Bed was comfortable and pillows were great.
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酒店回复: Dear Lindsey,Thank you for choosing Candlewood Suites Bismarck! We love hearing that you had a comfortable stay and that you were able to relax and rest well. It was truly a pleasure hosting you, and we look forward to welcoming you back again soon!
5.0分
情侣出游
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The room was so clean, the bed was incredibly comfortable, I’ve stayed at a lot of higher end hotels that haven’t even had beds that comfortable, loved that the room had a kitchenette in it. It came in really handy when we went to go pick up food from Texas roadhouse that was down the street and they had forgotten something from my order so we had to go back and the kitchenette just made it great for us to be able to reheat our food without getting a microwave taste to it also all of the staff we encountered while staying incredibly friendly and helpful.
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酒店回复: Dear Caitlin,Thank you for sharing such a thoughtful review. It’s wonderful to hear how comfortable you felt during your stay and how the kitchenette added that extra convenience to your trip. We’re also glad our team made you feel welcome throughout your visit. We’d love to see you back for another stay that’s just as enjoyable.
4.0分
家庭亲子
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Only drawback was not enough towels (4 people booking) and 2 towels in room. Went to front desk to get more, they weren’t folded. I was told he didn’t get around to folding them yet, but that they came from dryer.
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酒店回复: Dear Jolene,Thank you for staying with us! We're so glad you enjoyed your experience, and we'll be sure to pass along your comments to our team. We hope to welcome you back to Candlewood Suites Bismarck soon for another great stay!
5.0分
其他
The rooms were nice and everything was clean. The staff was friendly. We would definitely stay there again.
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酒店回复: Dear Wayne,Thank you for choosing Candlewood Suites Bismarck and sharing your positive review! It's great to know you had a comfortable stay and found our team friendly. We look forward to welcoming you back for another great stay.
3.0分
其他
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The gentleman at check-in barely acknowledged we were there.. we said our name, he asked for ID, handed us a sheet of paper, then keys- not a word. The room looked ok. Went to look out the window and curtains were so dusty it made me sneeze. The bed smells dusty, the AC blew out dusty air, plus loud, and the bed says looked ok but the sheets were even tucked in at the bottom, bed skirt was tucked in though. No soap in the bathroom. While advertising free breakfast, it was not offered. "We have free coffee" Sorry can't recommend
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酒店回复: Thank you for being our guest and sharing your valuable feedback. Please know we pride ourselves on our top-notch service and spotless accommodations, so we are sorry you had some concerns during your stay. Your comments will be reviewed with our team to ensure we always offer the best. Also, we understand how important clarity is when it comes to amenities, and we regret any confusion regarding our offerings. While we do provide complimentary coffee, breakfast is not included in a guest's stay. We’d love the chance to welcome you back and provide the comfort and hospitality we take pride in.
5.0分
家庭亲子
Our room was clean and comfortable, front desk very helpful when our reservation was incorrect from *******.
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酒店回复: Dear Laura,Thank you for staying with us at Candlewood Suites Bismarck! We're happy to hear that your clean room and our friendly service added to your experience. We look forward to the pleasure of welcoming you back for a future visit.
4.0分
其他
Renovation ongoing
Place is in the middle of a major renovation it’s not all bad
It’s not all good
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酒店回复: Dear David,Thank you for your feedback. While we are glad you enjoyed your stay overall, we understand that staying during a renovation can bring both positives and challenges, and we appreciate your patience. Your input is valuable, and we hope you’ll consider visiting us again once the updates are complete.
4.0分
其他
Our stay was good except if maids don’t clean your room during my stay they should at least check to see if I need more toiletries/towels.
5.0分
其他
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Always amazing stay.. last minute needed a hotel room and they got me right in. It’s more of an extended stay where they don’t have ice machines or free breakfast just FYI. But I’ve stayed there a few times before and love that it’s pet friendly!
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酒店回复: Dear Felicia,We are thrilled to extend our heartfelt thanks for choosing Candlewood Suites Bismarck for your recent stay and for the excellent rating you gave us! It brings us immense joy to know that we provided you with an exceptional experience, especially on such short notice. We're equally excited that you enjoyed our pet-friendly amenities, making your visit even more enjoyable. As a valued regular guest, your continued support means the world to us. We can't wait to welcome you back for another unforgettable stay that exceeds your expectations!
The front desk guy , he moved to Bismarck from Williston a year ago and he asked what brought me to Bismarck. I said my daughter's baby wants to arrive three months early. We talked some about it. The next day he was genuinely concerned how everything was going that day. I wish I knew his name. I didn't even look at his name tag. He was super and should be commened on caring about others .
Room was clean. Provided shampoo and conditioner and body wash. Bed was comfortable and pillows were great.
The room was so clean, the bed was incredibly comfortable, I’ve stayed at a lot of higher end hotels that haven’t even had beds that comfortable, loved that the room had a kitchenette in it. It came in really handy when we went to go pick up food from Texas roadhouse that was down the street and they had forgotten something from my order so we had to go back and the kitchenette just made it great for us to be able to reheat our food without getting a microwave taste to it also all of the staff we encountered while staying incredibly friendly and helpful.
Only drawback was not enough towels (4 people booking) and 2 towels in room. Went to front desk to get more, they weren’t folded. I was told he didn’t get around to folding them yet, but that they came from dryer.
The rooms were nice and everything was clean. The staff was friendly. We would definitely stay there again.
The gentleman at check-in barely acknowledged we were there.. we said our name, he asked for ID, handed us a sheet of paper, then keys- not a word. The room looked ok. Went to look out the window and curtains were so dusty it made me sneeze. The bed smells dusty, the AC blew out dusty air, plus loud, and the bed says looked ok but the sheets were even tucked in at the bottom, bed skirt was tucked in though. No soap in the bathroom. While advertising free breakfast, it was not offered. "We have free coffee" Sorry can't recommend
Our room was clean and comfortable, front desk very helpful when our reservation was incorrect from *******.
Renovation ongoing
Place is in the middle of a major renovation it’s not all bad
It’s not all good
Our stay was good except if maids don’t clean your room during my stay they should at least check to see if I need more toiletries/towels.
Always amazing stay.. last minute needed a hotel room and they got me right in. It’s more of an extended stay where they don’t have ice machines or free breakfast just FYI. But I’ve stayed there a few times before and love that it’s pet friendly!