酒店回复: Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.
酒店回复: Thank you so much for your feedback about your recent stay with us. While we know we are due for a renovation and were supposed to get it in 2020 the pandemic had other plans for not just our hotel but many others as well. We are trying our best to keep up with all the maintenance as much as we can while we try and get back on track with the renovation. Thank you for the information you have provided us as we will use this as a training opportunity. I truly do hope we get to host you again on your next visit to the area.
酒店回复: Thank you for choosing our hotel for your lodging needs during your visit to the area. I am so glad to hear that you enjoyed your stay with us. I am truly happy we were able to accommodate you. We strive to make all our guests feel comfortable and welcome, and it was a pleasure to have you with us. We sincerely hope to host you again on your next visit to the area.
2.0分
其他
原文
翻译提供方：Google
不会再来了
房间陈旧。沙发床很糟糕。房间面积适中。位置不错。泳池还行。早餐不错。
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酒店回复: Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.
1.0分
商务出差
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This was my one and only time staying at this hotel. The pool was closed the hot tub was closed. No ice machines. I was handed 2 Ziplock bags of ice from the kitchen. There's No daily maid service. They clean your room every 2 days. Last but not Least the bed was Hard as a brick the pillows were thin as ice.
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酒店回复: Thank you for taking the time to share your feedback. We apologize that your stay did not meet your expectations. Our refrigerators do make ice, and as a quicker alternative, we’re happy to provide guests with bags of ice upon request. We also follow Marriott’s brand standards regarding housekeeping, which currently provide service every other day for longer stays. Our pool is seasonal and open from Memorial Day through Labor Day, and we regret that it was unavailable during your visit. Your comments about the bedding have been noted, and we’ll be sure to share them with our team for review. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future.
3.0分
其他
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Room was clean and comfortable but needs to be remodeled. Furniture was very worn. Carpeting was torn in several places. No coffee or tea service except at breakfast.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that you found your room clean and comfortable, but we regret that the condition of the furniture and carpeting did not meet expectations. Your observations are very important, and we are reviewing opportunities for updates and improvements to our guest rooms.We also appreciate your comments about coffee and tea service, and we will share this with our team as we continue to look for ways to enhance the guest experience.We value your input and hope to welcome you back in the future so you can enjoy the improvements we are working toward.
1.0分
其他
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We were very disappointed with the condition of our two bedroom suite. It was dirty, the sheets and pillows had stains, and the pull out couch was unusable. We came in lat from a hockey tournament and just wanted to get some rest, but the process took longer than anticipated dues to having to get an extra room (at least it was on the house). We didn't realize that the Residence Inn was actually a "residence" for people. I figured that the area it was located it would have been a good choice to stay. It wasn't. The front desk staff was helpful and friendly, beyond that, I can't find a reason to recommend this property.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the disappointing condition of your suite and the inconvenience it caused, especially after a long day of travel. This is certainly not the experience we want any of our guests to have, and I sincerely apologize for the issues you encountered with cleanliness and the pull-out couch.While I’m glad our front desk team was able to assist you and that we could provide an additional room to help remedy the situation, I understand that it didn’t make up for the frustration and overall impact on your stay. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate follow-up to ensure these concerns are addressed.Regarding your comments about the Residence Inn model: our property is designed for both short- and long-term stays, and we strive to provide a clean, comfortable, and welcoming environment for all guests. I’m sorry that this was not reflected in your experience.We truly appreciate your honest feedback, as it helps us improve. If your travels bring you back to the area, we’d welcome the opportunity to provide you with a better experience.
5.0分
其他
10/10
10/10 we stayed in the family suite and it was super nice. The staff was very friendly. The breakfast was really good.
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酒店回复: Thank you so much for the perfect 10/10 rating! We’re thrilled to hear you had such a wonderful experience with us. It means a lot to our entire team to know we made your stay exceptional. We can’t wait to welcome you back for another fantastic visit soon!
5.0分
其他
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Outstanding hotel
We had a very relaxing time at the hotel. Our check in was extremely efficient and pleasant. We were able to check in early with our room ready within mimutes of our arrival. The lobby is very comfortable and set up for ease of receiving deliveries and guests The outdoor pool area is very well maintained and welcoming for get togethers with fire pits around the pool site. Overall, this hotel is a great place for a short or longer stay in the Cleveland area.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that your stay was relaxing and that the check-in process was smooth and efficient. It’s great to know you enjoyed the comfort of our lobby, the convenience for deliveries and guests, and the welcoming atmosphere of our outdoor pool area. We’re especially happy that our amenities and service made your visit to the Cleveland area enjoyable, whether for a short or extended stay. We look forward to welcoming you back again soon!
总体来说，我们的入住体验还不错。只是一开始不太顺利。我们到的时候已经是晚上了，去前台办理入住手续的时候，等了大概十分钟才有人过来。前台来了之后，问了我的姓，并让我看身份证。她拿了我的身份证，给了我房间钥匙，说我没事。我们到了房间，却发现房间里没有浴巾。我丈夫又去前台要了，结果被告知没有，而且他们也没有多余的毛巾，让我们明天早上再去试试。我用房间里仅有的毛巾洗了个澡，出来后前台打电话让我带上身份证和信用卡，因为他们把我们和其他人搞混了，给了我们错误的房间。他们没有让我们换房间，但不得不给我们配了新的钥匙。期间，我听到工作人员在讨论上一班的客人没有打扫房间，还在客人面前说脏话，行为举止很不专业。这给我留下了糟糕的第一印象。之后的住宿体验还不错，但最初的印象让我开始怀疑自己是否应该预订这家酒店。
很棒的区域。工作人员很友好。房间和酒店本身都需要一些修缮，比如粉刷、修补和铺地毯。走廊不够干净。早餐不够热。我们是老年人，淋浴间进出应该更方便一些。空调噪音很大，浴室门吱吱作响，淋浴开关很费劲。如果用洗手液而不是小块肥皂会更方便。房间本身大小合适，所有需要的东西都有。
这家酒店设施陈旧，很多东西都有划痕或损坏。这家酒店不应该挂着万豪的牌子。需要投入大量资金才能让这家酒店达到其所在社区的水平。
我的住宿体验棒极了。工作人员很棒，你们的“第二班FDA”简直太棒了。下次我去克利夫兰还会选择这家酒店。
不会再来了
房间陈旧。沙发床很糟糕。房间面积适中。位置不错。泳池还行。早餐不错。
This was my one and only time staying at this hotel. The pool was closed the hot tub was closed. No ice machines. I was handed 2 Ziplock bags of ice from the kitchen. There's No daily maid service. They clean your room every 2 days. Last but not Least the bed was Hard as a brick the pillows were thin as ice.
Room was clean and comfortable but needs to be remodeled. Furniture was very worn. Carpeting was torn in several places. No coffee or tea service except at breakfast.
We were very disappointed with the condition of our two bedroom suite. It was dirty, the sheets and pillows had stains, and the pull out couch was unusable. We came in lat from a hockey tournament and just wanted to get some rest, but the process took longer than anticipated dues to having to get an extra room (at least it was on the house). We didn't realize that the Residence Inn was actually a "residence" for people. I figured that the area it was located it would have been a good choice to stay. It wasn't. The front desk staff was helpful and friendly, beyond that, I can't find a reason to recommend this property.
10/10
10/10 we stayed in the family suite and it was super nice. The staff was very friendly. The breakfast was really good.
Outstanding hotel
We had a very relaxing time at the hotel. Our check in was extremely efficient and pleasant. We were able to check in early with our room ready within mimutes of our arrival. The lobby is very comfortable and set up for ease of receiving deliveries and guests The outdoor pool area is very well maintained and welcoming for get togethers with fire pits around the pool site. Overall, this hotel is a great place for a short or longer stay in the Cleveland area.