酒店回复: Hi Yan, Thank you for your rating. We regret to see that your experience fell far short of expectations. Guest feedback is important for us to identify where improvements are most needed. We are taking this as an opportunity to review and enhance our services. We hope to welcome you again soon. Sarah Jacobs #Team6
4.0分
其他
原文
翻译提供方：Google
他们非常有礼貌地回复了我。
3.0分
其他
原文
翻译提供方：Google
好的
1.0分
其他
staff was great but the room was trash carpet rip stain on the walls that smell in the room. was horrible. It’s not worth the price that I paid.
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酒店回复: Hello Jackie,Thank you for sharing your feedback. We're glad to hear that you found our staff to be great, but we regret to learn that your room did not meet expectations. Your comments regarding the carpet, stains, and odor will be shared with the appropriate team for future improvements. We appreciate your insights as they help us to enhance our guest experience going forward. Thank you for choosing to stay with us.
5.0分
商务出差
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For the price this was an excellent Hotel the staff was helpful and the room was very clean well equipped and the shower was so great that I never wanted to get out of it I will definitely stay here again.
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酒店回复: Hello Charlie,Thank you for sharing your positive experience! We're thrilled to hear that you found our hotel to be excellent, with helpful staff and clean, well-equipped rooms. It's wonderful to know that you enjoyed the shower too! We look forward to welcoming you back on your next visit.
1.0分
其他
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The room had a very musty smell upon entering. The biggest issue I had was that at 3am the second night I went to get up to use the bathroom and was greeted by a giant roach. I did manage to take a photo as he was scurrying away but I brought it to the attention of the front desk and checked out around 3:30am. They did not sound/look surprised by my statement which is truly alarming. I called to complain and the hotel said it was out of their hands since I booked third party. I had many back and forths with ******* who got on record that the hotel manager said it was a “false claim” and denied a refund. I was confused by this because I had it in an email that the manager himself contradicted his claim saying he authorized a refund. Eventually I got it taken care of by ******* after about 5 back and forth phone calls but I find it appalling how it was overall handled. I would advise from staying here unless you want a hassle.
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酒店回复: Hello Kate,Thank you for taking the time to share your feedback. We're sorry to hear about your experience during your stay. We take all guest concerns seriously, and your comments have been noted for internal review. It’s our goal to provide a comfortable and welcoming environment for all our guests, and we're disappointed to learn we did not meet that standard in your case. Your input is valuable, and we appreciate you bringing these matters to our attention.
1.0分
其他
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Walked in and stood at the front counter for about 3 minutes before the person even looked up from their phone. Non-existent customer service. Had to change rooms because first one stunk so badly of cigarette smoke, and the lamp didn't work. No apologies, just attitude when I asked to change. The 2nd room smelled the same, if not worse, but at least we had a working lamp. By the time we left the motel, every bit of clothing we had taken, including what we had not worn had to be washed twice because the smell of cigarette was so embedded. We opted to not have house keeping in because we were only in the room for three nights, but did request clean towels everyday. They told me no. I had to bring them the dirty towels out so they could count them, before they would provide me with fresh ones. We had booked a room for three people, but the room only provided towels enough for two. Getting that across to them was a nightmare. Ending up at this motel 6 was my fault because I booked very last minute. Do yourself a favor and book a couple of weeks ahead. Save yourself
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酒店回复: Hello Whitney,Thank you for sharing your experience. We appreciate your feedback regarding the service and room conditions. It's unfortunate to hear that your stay was affected by these issues. We'll ensure that your comments regarding customer service and room cleanliness are addressed with the team. We encourage future guests to reach out directly to management with any specific concerns to enhance their stay. Your insights are valuable to us as we strive to improve our guests' experiences.
4.0分
其他
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Hotel staff are very nice. Beds are not very comfortable and AC was very loud (turned it off). However we were only there to sleep and it was fine and a good value for a clean, inexpensive and convenient place to spend one night.
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酒店回复: Hi Jennifer,Thank you for your feedback. We’re glad to hear our staff was friendly and that you found the hotel clean, convenient, and a good value for your stay. We appreciate your comments about the bed comfort and AC noise and will use them to help improve our guest experience. We hope to welcome you again in the future!Jeremy Ward #Team6
3.0分
其他
Nobody at front desk upon arrival. Outside and main floor updated. Rooms dated and smelled. Deposit not refunded after 6 days
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酒店回复: Hello sharon,Thank you for your feedback regarding your recent stay. We appreciate your comments about the updated exterior and main floor. I'm sorry to hear about your experience at check-in and the issues with your room. Your concerns regarding the deposit will be addressed through our management team, and I encourage you to reach out to them directly for assistance. We value your input as it helps us improve our guest experience moving forward.
3.0分
情侣出游
Very convenient to I-40.
Staff not very friendly.
No breakfast.
Cleaning staff very efficient. Poor maintenance in rooms.
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酒店回复: Hello Eugene,Thank you for sharing your feedback about your recent stay. We're glad to hear you found our location convenient and appreciated the efficiency of our cleaning staff. We take guest service seriously, and your comments regarding staff interactions will be addressed with the team. While we do not offer breakfast, we appreciate your input on maintenance, which will be shared with our management for consideration. Your insights help us improve our guest experience.
不够安全！半夜5点多被一个酒鬼骚扰撞门，很可怕！I'm so scared.。
他们非常有礼貌地回复了我。
好的
staff was great but the room was trash carpet rip stain on the walls that smell in the room. was horrible. It’s not worth the price that I paid.
For the price this was an excellent Hotel the staff was helpful and the room was very clean well equipped and the shower was so great that I never wanted to get out of it I will definitely stay here again.
The room had a very musty smell upon entering. The biggest issue I had was that at 3am the second night I went to get up to use the bathroom and was greeted by a giant roach. I did manage to take a photo as he was scurrying away but I brought it to the attention of the front desk and checked out around 3:30am. They did not sound/look surprised by my statement which is truly alarming. I called to complain and the hotel said it was out of their hands since I booked third party. I had many back and forths with ******* who got on record that the hotel manager said it was a “false claim” and denied a refund. I was confused by this because I had it in an email that the manager himself contradicted his claim saying he authorized a refund. Eventually I got it taken care of by ******* after about 5 back and forth phone calls but I find it appalling how it was overall handled. I would advise from staying here unless you want a hassle.
Walked in and stood at the front counter for about 3 minutes before the person even looked up from their phone. Non-existent customer service. Had to change rooms because first one stunk so badly of cigarette smoke, and the lamp didn't work. No apologies, just attitude when I asked to change. The 2nd room smelled the same, if not worse, but at least we had a working lamp. By the time we left the motel, every bit of clothing we had taken, including what we had not worn had to be washed twice because the smell of cigarette was so embedded. We opted to not have house keeping in because we were only in the room for three nights, but did request clean towels everyday. They told me no. I had to bring them the dirty towels out so they could count them, before they would provide me with fresh ones. We had booked a room for three people, but the room only provided towels enough for two. Getting that across to them was a nightmare. Ending up at this motel 6 was my fault because I booked very last minute. Do yourself a favor and book a couple of weeks ahead. Save yourself
Hotel staff are very nice. Beds are not very comfortable and AC was very loud (turned it off). However we were only there to sleep and it was fine and a good value for a clean, inexpensive and convenient place to spend one night.
Nobody at front desk upon arrival. Outside and main floor updated. Rooms dated and smelled. Deposit not refunded after 6 days
Very convenient to I-40.
Staff not very friendly.
No breakfast.
Cleaning staff very efficient. Poor maintenance in rooms.