Was an excellent stay. The only thing was the water pressure was not pressure at all. And it was too bad there wasn't free coffee but the stay was good and the balcony made up for everything else. I would definitely stay again and again!
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酒店回复: We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the water pressure. Thank you for your time in reviewing our hotel.
5.0分
其他
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Bed was extremely comfortable with a selection of pillows for the proper comfort. Shower was the first ive had in a hotel in years with adequate pressure. Overall a very pleasant experience.
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酒店回复: We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.
4.0分
其他
Good hotel. Excellent location to downtown. Bathroom tile and shower tile need work and regrouting. Kind of rough. Overall it was okay.
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酒店回复: We greatly appreciate your feedback and recommendations. It’s heartening to know you had a pleasant stay, and your suggestions help us to enhance our services even further. Thank you for taking the time to share your thoughts, and we hope to host you again in the future.
3.0分
商务出差
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I have been staying at this property off and on for a couple years for work. I have noticed the decline in the facility and staff. The facility is in need of some deep cleaning and technology updates. USB ports should be readily available for any business travelers. The plugs in the rooms are very loose. Bathtubs need new seals or cleaned well. Still and ok property but needs some love and updates. The staff is very quiet and not the friendliest. The guy in the bar taking orders never said hello, how are you nothing just blank stare to take my food order. The lady at the front desk seemed I bothered her by checking in. It has not always been this way here.
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酒店回复: We sincerely appreciate your unwavering support and deeply value your feedback. Thank you for taking the time to share your thoughts with us; your insights are crucial in helping us recognize areas where we can improve and enhance your experience. It has been a joy to have you with us, and we can't wait to welcome you back soon. Your comfort and satisfaction mean a lot to us.
2.0分
其他
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Reservation was for 3 adults but the room set up was for only 2 people (glasses, coffee mugs, etc). The linens for the fold out bed were incomplete and we had to make bed, Wifi password did not work and never got onto wifi.
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酒店回复: I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.
5.0分
其他
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Very nice and convenient spot in Fott Smith. Good beds, nice room, lots of counter space, good outlets, great black out curtains. I would recommend not getting the breakfast. It’s not a buffet, food from a service counter. The food is good, coffee very good, but it’s definitely not what you expect when you sign up for breakfast.
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酒店回复: While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.
4.0分
其他
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Bedding issue
When I came I the room I thought the bed was not done (see pics) I went to the desk and they kindly gave me another room…. And the bed was looking the same!!! wrinkled sheets and poorly made . It is surprising for a Marriott hotel. beside this it was clean and the bed was very comfortable.
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酒店回复: It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.
我预付了房费，并且提前一周多通知酒店我母亲去世，我们不得不取消行程。*******多次尝试联系酒店取消预订，但始终没有收到回复。哪怕只是简单地回复“不”也比完全无视我的请求要好！以后绝不会再预订这家酒店！
房间很不干净。我们进门时发现床上放着指甲刀，然后低头一看，床边的地毯上到处都是脚趾甲。我们通知了前台，他们说会进行全面清洁。结果并没有。他们换了床单，但脚趾甲在我们入住的三天里一直留在那里。太恶心了。
由于我们只是旅行途中，所以这次入住时间很短，只住了一晚。不过，我对房间的装饰、墙上方便取用的洗发水、干净整洁的设施以及便捷的入住手续都非常满意。强烈推荐！
Was an excellent stay. The only thing was the water pressure was not pressure at all. And it was too bad there wasn't free coffee but the stay was good and the balcony made up for everything else. I would definitely stay again and again!
Bed was extremely comfortable with a selection of pillows for the proper comfort. Shower was the first ive had in a hotel in years with adequate pressure. Overall a very pleasant experience.
Good hotel. Excellent location to downtown. Bathroom tile and shower tile need work and regrouting. Kind of rough. Overall it was okay.
I have been staying at this property off and on for a couple years for work. I have noticed the decline in the facility and staff. The facility is in need of some deep cleaning and technology updates. USB ports should be readily available for any business travelers. The plugs in the rooms are very loose. Bathtubs need new seals or cleaned well. Still and ok property but needs some love and updates. The staff is very quiet and not the friendliest. The guy in the bar taking orders never said hello, how are you nothing just blank stare to take my food order. The lady at the front desk seemed I bothered her by checking in. It has not always been this way here.
Reservation was for 3 adults but the room set up was for only 2 people (glasses, coffee mugs, etc). The linens for the fold out bed were incomplete and we had to make bed, Wifi password did not work and never got onto wifi.
Very nice and convenient spot in Fott Smith. Good beds, nice room, lots of counter space, good outlets, great black out curtains. I would recommend not getting the breakfast. It’s not a buffet, food from a service counter. The food is good, coffee very good, but it’s definitely not what you expect when you sign up for breakfast.
Bedding issue
When I came I the room I thought the bed was not done (see pics) I went to the desk and they kindly gave me another room…. And the bed was looking the same!!! wrinkled sheets and poorly made . It is surprising for a Marriott hotel. beside this it was clean and the bed was very comfortable.