The room was very nice, love the bed. The only problems were no towels , the coffee pot was dirty there was old used filters in pot
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酒店回复: Thank you for taking the time to share your experience at Candlewood Suites Hot Springs. We are delighted to hear that you found the room to your liking and especially enjoyed the comfort of the bed.We sincerely apologize for the issues you encountered with the towels and the cleanliness of the coffee pot. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure that we maintain the high standards our guests expect and deserve.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an even better stay.
5.0分
其他
Hotel was very clean and staff very friendly. Bonus was that there was no charge for the laundry.
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you found our hotel to be very clean and that our staff made a positive impression on you with their friendliness. We strive to create a welcoming atmosphere for all our guests, and it’s rewarding to know that you appreciated our efforts. We're also glad you enjoyed the complimentary laundry service—it's our way of making your stay even more convenient.Your kind words motivate our team to continue providing excellent service. We hope to welcome you back to Candlewood Suites Hot Springs in the future for another exceptional stay!
4.0分
其他
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My stay was good the room had an odor, it seems to have came from the carpet.
My experience with rhe Staff was excellent. The young lady that worked the front desk was very informative giving me pamlets to the attractions that was near by. I doesn't remember her name but she's young and of color. The other front desk Staff was also very nice and professional.
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酒店回复: Thank you for taking the time to share your experience at Candlewood Suites Hot Springs. We appreciate your feedback and are glad to hear that your overall stay was good and that you found our staff to be excellent. We apologize for the odor you encountered in your room; we take these matters seriously and will investigate the issue with the carpet to ensure a more pleasant experience for future guests. It's wonderful to know that our front desk team, especially the young lady who assisted you, made a positive impression with her helpfulness and professionalism. We strive to provide our guests with all the information they need to enjoy the local attractions.Thank you once again for your valuable feedback. We hope to welcome you back for an even better experience in the future.
5.0分
家庭亲子
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Candlewood has really done a great job updating their rooms I've always liked them, but now it's one of my favorite places and the staff is always polite and friendly I highly recommend this property, and you won't be disappointed
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酒店回复: Thank you so much for your exceptional 10-star review! We are thrilled to hear that you have noticed our recent updates to the rooms. It’s wonderful to know that Candlewood Suites has become one of your favorite places to stay. Our team takes great pride in providing polite and friendly service, and your kind words are a true testament to their hard work. We are delighted that you felt welcomed and well taken care of during your visit. Your recommendation means a lot to us, and we are grateful for your support.We look forward to welcoming you back to Candlewood Suites Hot Springs for another enjoyable stay!
5.0分
家庭亲子
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The newly-renovated property was fantastic. Everything looked brand-new, very clean and tidy. The pool was beautiful and immaculate. Very handy 24-hour coffee machine featuring beans-to-coffee -- very tasty and fresh. Furnishings were top notch, and the room was spotless. Plenty of great furnishings and kitchen utensils. Great, modern, clean appliances. MUCH better than I had anticipated.
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酒店回复: Thank you so much for your wonderful 10-star review! We’re thrilled to hear that you enjoyed your stay at our newly-renovated property. It’s fantastic to know that you found everything to be brand-new, clean, and tidy. We take great pride in maintaining our facilities, and your compliments about the immaculate pool and the quality of our furnishings mean a lot to us.We’re also glad you appreciated the 24-hour coffee machine—there’s nothing quite like a fresh cup of coffee! It’s great to hear that our modern appliances and well-equipped kitchen met your expectations and contributed to a comfortable stay.Your kind words inspire our team to continue providing exceptional experiences for all our guests. We look forward to welcoming you back in the future!
3.0分
其他
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Could be better
The room was very cute and the people were wonderful, but the toilet was running nonstop and it made the complete room damp and I had to have the window open to try it out some other than that it was worth the stay
5.0分
其他
Stay was really good,
HVAC system was not cooling down as expected.
Other than that, everything went really well
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that your stay with us at Candlewood Suites Hot Springs was enjoyable overall. We appreciate your feedback regarding the HVAC system not cooling as expected. Your comments are invaluable to us and will be shared with our maintenance team to ensure we address any areas for improvement.It’s great to know that everything else went well during your visit. We strive to provide our guests with a comfortable and pleasant experience, and your kind words motivate us to continue our efforts.We hope to welcome you back in the future for another great stay!
4.0分
其他
Front staff was so nice and accommodating, rooms were nice and updated. Close to everything.
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酒店回复: Thank you for taking the time to share your experience at Candlewood Suites Hot Springs. We are delighted to hear that you found our front staff to be nice and accommodating; they truly strive to create a welcoming atmosphere for all our guests. It's also wonderful to know that you enjoyed our updated rooms and appreciated our convenient location. We aim to provide a comfortable and accessible stay, and your feedback reassures us that we are on the right track.We hope to welcome you back in the future for an even better experience!
4.0分
家庭亲子
Property management and staff were so helpful and accommodating. They really know their stuff! Would recommend for the rates as well.
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酒店回复: Dear R Christine, Thank you for your thoughtful review! We’re thrilled to hear that you found our property management and staff to be helpful and accommodating. It’s wonderful to know that their expertise made a positive impact on your stay. We also appreciate your mention of our rates, as we strive to provide great value for our guests. Your recommendation means a lot to us, and we hope to welcome you back soon for another enjoyable experience. Warm Regards, Guest Relations Manager Candlewood Suites Hot Springs, an IHG hotel
押金
我理解收取意外事故押金，但快速解除的扣留是一回事，收取 50 美元的费用又是另一回事，我认为这不合适。
The room was very nice, love the bed. The only problems were no towels , the coffee pot was dirty there was old used filters in pot
Hotel was very clean and staff very friendly. Bonus was that there was no charge for the laundry.
My stay was good the room had an odor, it seems to have came from the carpet.
My experience with rhe Staff was excellent. The young lady that worked the front desk was very informative giving me pamlets to the attractions that was near by. I doesn't remember her name but she's young and of color. The other front desk Staff was also very nice and professional.
Candlewood has really done a great job updating their rooms I've always liked them, but now it's one of my favorite places and the staff is always polite and friendly I highly recommend this property, and you won't be disappointed
The newly-renovated property was fantastic. Everything looked brand-new, very clean and tidy. The pool was beautiful and immaculate. Very handy 24-hour coffee machine featuring beans-to-coffee -- very tasty and fresh. Furnishings were top notch, and the room was spotless. Plenty of great furnishings and kitchen utensils. Great, modern, clean appliances. MUCH better than I had anticipated.
Could be better
The room was very cute and the people were wonderful, but the toilet was running nonstop and it made the complete room damp and I had to have the window open to try it out some other than that it was worth the stay
Stay was really good,
HVAC system was not cooling down as expected.
Other than that, everything went really well
Front staff was so nice and accommodating, rooms were nice and updated. Close to everything.
Property management and staff were so helpful and accommodating. They really know their stuff! Would recommend for the rates as well.