Newly refurbished hotel. Room was clean with a comfortable queen beds and an excellent shower. Staff were courteous and friendly.Breakfast was the usual Embassy Suites fare and was also great. Would definitely recommend this place and would gladly stop again.
展开
酒店回复: I can't thank you enough for writing and sharing this review. We take great pride in bearing the Embassy Suites name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your loyalty and hope to see you again soon.
酒店回复: Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon.
5.0分
家庭亲子
展开
Staff were phenomenal!! Extremely helpful and courteous. Room was clean and comfortable. Breakfast was filling and delicious. Our family stayed here (with young infant daughter) and I would 10/10 stay here again when needed. Highly recommend this hotel!
展开
酒店回复: I am delighted to hear that your stay was exceptional! Our staff takes great pride in representing our hotel and showcasing all it has to offer. Your feedback not only informs other guests of your positive experience but also reinforces to our staff that their hard work truly makes a difference. It was our pleasure to serve you, and we eagerly look forward to your next visit.
5.0分
其他
Jasmine was the most amazing employee! Answered all our questions even wtote a birthday card for me! 10/10 customer service
展开
酒店回复: Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
4.0分
其他
展开
PROS: Very good 2 nights stay. Good staff, very good breakfast with omelette station. Very walkable to bath house row and multiple food choices and shopping. Nice multi story atrium with a bar. Free drink coupons were especially nice! I would stay again.
CONS: I rated the facility lower overall due to our king matress seemed somewhat sunken in the middle and the shower valve needs some maintenance and overly complicated to get to run properly.
展开
酒店回复: Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the various issues with your room, and we have taken note of your comments for future improvement. We value your business and hope to have the opportunity to provide you with a flawless experience in the future.
5.0分
其他
Staff was great! Room was clean and big! Great place to stay within walking distance of Bath House Row in Hot Springs NP!
展开
酒店回复: Thank you so much for your support of our Embassy Suites and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back!
4.0分
家庭亲子
展开
Would have given each category 5 stars except for the fact that my room was not ready, though I made it to the hotel an hour and a half after check in time. Ended up waiting about 40 minutes before room was available, but the hotel was really busy the weekend that I stayed due to some type of convention being held that same weekend, so I understand how they could be behind on having rooms ready. Other than that, my stay was amazing and I will definitely book here again if I'm in the Hot Springs area.
展开
酒店回复: Thank you for sharing your feedback with us. We truly appreciate your informative comments. We're glad to hear that you were mostly satisfied with your stay. However, I apologize for the inconvenience you experienced upon arrival when your room was not ready earlier. We value your business and hope to have the opportunity to provide you with a five-star experience in the future.
5.0分
情侣出游
The staff were great very helpful and the room was clean. The hot breakfast was great.
展开
酒店回复: We are happy to hear from you and appreciate your choice to stay with us. We are thrilled that our service, cleanliness, and breakfast fully exceeded your expectations and made for a wonderful experience. We are humbled by your recognition and hope to be your hotel of choice.
酒店太棒了！员工彬彬有礼，热情好客。煎蛋吧也非常好吃。
非常适合家庭
很方便，离温泉也很近。
我喜欢希尔顿大使馆推文酒店，因为它是一家非常适合家庭入住的酒店。我很享受欢乐时光。
Newly refurbished hotel. Room was clean with a comfortable queen beds and an excellent shower. Staff were courteous and friendly.Breakfast was the usual Embassy Suites fare and was also great. Would definitely recommend this place and would gladly stop again.
Clean spacious rooms. Convinently located. Very friendly staff. Amazing breakfast options. Highly recommend.
Staff were phenomenal!! Extremely helpful and courteous. Room was clean and comfortable. Breakfast was filling and delicious. Our family stayed here (with young infant daughter) and I would 10/10 stay here again when needed. Highly recommend this hotel!
Jasmine was the most amazing employee! Answered all our questions even wtote a birthday card for me! 10/10 customer service
PROS: Very good 2 nights stay. Good staff, very good breakfast with omelette station. Very walkable to bath house row and multiple food choices and shopping. Nice multi story atrium with a bar. Free drink coupons were especially nice! I would stay again.
CONS: I rated the facility lower overall due to our king matress seemed somewhat sunken in the middle and the shower valve needs some maintenance and overly complicated to get to run properly.
Staff was great! Room was clean and big! Great place to stay within walking distance of Bath House Row in Hot Springs NP!
Would have given each category 5 stars except for the fact that my room was not ready, though I made it to the hotel an hour and a half after check in time. Ended up waiting about 40 minutes before room was available, but the hotel was really busy the weekend that I stayed due to some type of convention being held that same weekend, so I understand how they could be behind on having rooms ready. Other than that, my stay was amazing and I will definitely book here again if I'm in the Hot Springs area.
The staff were great very helpful and the room was clean. The hot breakfast was great.