酒店回复: Thank you for taking the time to leaving us a score.We look forward to welcoming you back in the near future.
5.0分
其他
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I cannot say enough good things about this hotel. We had driven all night, was exhausted upon arriving at 3am, and we're greeted by the kindest employee who made our check in process seemingly effortless. We stayed for an entire weekend, and received a family like vibe from the moment we walked thru the door. The house keepers were all so friendly and helpful. Always smiling. The pantry was stocked with all your must have traveling items. The gazebo out back was equipped with two large gas grills for hotel guests to use. Every single room has a kitchen area that includes a range cooktop, large microwave, sink, all dishes/cookware provided, and a dishwasher. There was an abundance of towels. The beds were AMAZING. I could just go on and on. If you're staying in Jonesboro, AR and your not staying at Candlewood Suites by IHG... you're missing out!!!
2.0分
其他
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They have a faulty firearm system it started going off at 4am, waking everyone in the up. A lot checked out because of it. They didn’t not offer refunds or discount for the issue either. Over heard a worker telling the firefighters it happens all the time.
5.0分
其他
The full kit
Had full kitchen with two spoons and all other needed dishes and supplies. Impressive.
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酒店回复: Thank you so much for the positive feedback. We are pleased to hear you enjoyed you stay. Come back and see us next time you are in town.
4.0分
家庭亲子
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The property is being renovated so a lot of the materials are sitting in the lobby. The staff is amazing and professional. They were very helpful and made my stay enjoyable. The only issue I had is the toilet had a noticeable leak and a spider came out to visit me in the bathroom. The area around the property is being redeveloped so there are alot of empty buildings as well as buildings that are also being renovated. I will most definitely stay again in the near future.
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酒店回复: Thank you for bringing this to our attention about the noticeable leak and also about the unexpected visitor the spider I sincerely apologize for any inconvenience this may have caused you during you stay and yes, we are under full renovation to better serve our guest. We hope to see you again in the near future.
1.0分
情侣出游
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The front desk clerk Jamie is very rude and hateful she won't let you speak she constantly talks over you. She also isn't an honest person she says one thing and does another. She doesn't know how to check people out or give receipts or cancellations confirmations she also has a very foul mouth! I highly do not recommend staying here since the managers allow such behavior!!!! Not a very pleasant experience or friendly place
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酒店回复: Hi Katie M, We appreciate your stay at the Candlewood Suites Jonesboro. Thank you for choosing IHG Hotels and Resorts as your travel partner. Candlewood Suites offers guests help to make the stay convenient, uncomplicated, relaxing, and comfortable, and I'm sorry to learn about your experience. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service. Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence. Sincerely, Frenzel A. Case Manager IHG Hotels & Resorts Service
5.0分
其他
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Awesome staff! Feel like family! I really enjoyed my time there. Had packages delivered while I was there staff always seen I received them. Ms V is my favorite!!! I recommend this hotel to anyone. Whenever my company is in the area, I recommend this hotel to our staff.
1.0分
其他
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Horrible stay
This was so not worth the money. We didn’t have duvets on the bed, there were not any towels in the room and to top it off there was not a shower curtain in the bathroom. The number beside the door was missing and there was a note left asking if anyone had information to please report the whereabouts. Tub was nasty had to clean it out the refrigerator had mold. Just a horrible experience but it was too late find another hotel.
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酒店回复: Sorry that we did not meet your expectations. We will be going over IHGs 5 ways to clean manual with our housekeeping stay to try and make sure this does not happen again.Thank you for your feedback
5.0分
其他
Front desk staff were nice!
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酒店回复: Thank you for the kind word we appreciate your feedback. We hope to see you again in the near future.
1.0分
家庭亲子
The toilet flooded the bathroom everytime it was used. Tv didnt work. Informed staff
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酒店回复: Thank you for your feed back and bringing this to our attention we will be going over cleanness with our staff also I am very sorry about the tv due to some thunderstorms in the state of Arkansas there was a outage for a short period of time I would like to apologize for your negative experience we look forward to seeing you in the near please give us another chance.
好的
I cannot say enough good things about this hotel. We had driven all night, was exhausted upon arriving at 3am, and we're greeted by the kindest employee who made our check in process seemingly effortless. We stayed for an entire weekend, and received a family like vibe from the moment we walked thru the door. The house keepers were all so friendly and helpful. Always smiling. The pantry was stocked with all your must have traveling items. The gazebo out back was equipped with two large gas grills for hotel guests to use. Every single room has a kitchen area that includes a range cooktop, large microwave, sink, all dishes/cookware provided, and a dishwasher. There was an abundance of towels. The beds were AMAZING. I could just go on and on. If you're staying in Jonesboro, AR and your not staying at Candlewood Suites by IHG... you're missing out!!!
They have a faulty firearm system it started going off at 4am, waking everyone in the up. A lot checked out because of it. They didn’t not offer refunds or discount for the issue either. Over heard a worker telling the firefighters it happens all the time.
The full kit
Had full kitchen with two spoons and all other needed dishes and supplies. Impressive.
The property is being renovated so a lot of the materials are sitting in the lobby. The staff is amazing and professional. They were very helpful and made my stay enjoyable. The only issue I had is the toilet had a noticeable leak and a spider came out to visit me in the bathroom. The area around the property is being redeveloped so there are alot of empty buildings as well as buildings that are also being renovated. I will most definitely stay again in the near future.
The front desk clerk Jamie is very rude and hateful she won't let you speak she constantly talks over you. She also isn't an honest person she says one thing and does another. She doesn't know how to check people out or give receipts or cancellations confirmations she also has a very foul mouth! I highly do not recommend staying here since the managers allow such behavior!!!! Not a very pleasant experience or friendly place
Awesome staff! Feel like family! I really enjoyed my time there. Had packages delivered while I was there staff always seen I received them. Ms V is my favorite!!! I recommend this hotel to anyone. Whenever my company is in the area, I recommend this hotel to our staff.
Horrible stay
This was so not worth the money. We didn’t have duvets on the bed, there were not any towels in the room and to top it off there was not a shower curtain in the bathroom. The number beside the door was missing and there was a note left asking if anyone had information to please report the whereabouts. Tub was nasty had to clean it out the refrigerator had mold. Just a horrible experience but it was too late find another hotel.
Front desk staff were nice!
The toilet flooded the bathroom everytime it was used. Tv didnt work. Informed staff