酒店回复: Dear Sakae,Thank you for your excellent review! We’re so glad you enjoyed our convenient location near the River Park and State Capitol; it’s one of our favorite things about being in downtown Little Rock. I’m delighted to hear our team made you feel welcome and that you found our amenities, like the microwave and shuttle service, helpful during your stay.We genuinely appreciate you choosing the DoubleTree by Hilton Little Rock and hope to have the pleasure of welcoming you back again soon!
4.0分
其他
原文
翻译提供方：Google
位置很好，房间很漂亮
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酒店回复: Dear Elisabetha, Thank you for sharing your delightful experience with us! We're thrilled to hear you enjoyed our convenient location and clean, comfortable rooms. Our Team takes pride in providing smooth check-in experiences. Safe Travels
3.0分
其他
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Very clean, neatly presented facility. The staff were amazing…. I got there at 4a and the lady said ‘here Mr Johnson, we already checked you in; have a great nights rest.’ Every staff member greeted me warmly.
Bathroom wallpaper had seen better days.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear the overnight arrival was smooth and that our team took great care of you. Your kind words mean a lot to them. I appreciate you noting the condition of the bathroom wallpaper. Your comment helps us focus on the areas that need attention as we continue working through our updates.We’re grateful you chose to stay with us and hope to welcome you back again soon.
3.0分
其他
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Customer service was awesome. The front desk clerk was very courteous and helpful! I do think that the room was not what was depicted in the photos when I booked. There was no couch or roomy sitting area. I also think it would be a huge convenience to have a microwave inside the room. I had to go from the 14th floor to the lobby just to warm my food up. And the ice machine on our floor was out of order. The only great thing about the room was the balcony and the view.
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酒店回复: Thank you for taking the time to share your experience. I'm glad to hear our front desk team made a positive impression during your stay, they’ll appreciate your kind words. I also appreciate your comments about the room layout, microwave access, and the ice machine. Feedback like this helps us focus on the specific areas guests value most, and I’ll be sharing your notes with our team as we continue improving our guest experience.Thank you again for staying with us, and we hope to welcome you back.
1.0分
家庭亲子
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Horrible staff
The man at the front desk was beyond dismissive and rude while I was checking in. Gave me an attitude for asking questions about the hotel and check in.
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear your check-in experience didn’t feel welcoming. That’s not the impression we want any guest to have. I appreciate you letting us know, and I’ll be reviewing your comments directly with our team. Warm, attentive service is something we take seriously, and your note gives us an opportunity to make sure every interaction reflects that.We’re grateful you chose to stay with us and hope the rest of your visit went smoothly.
3.0分
其他
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The room was clean but I didn’t like the fact that there wasn’t a microwave in the room so if I wanted to warm my food up in the middle of the night I would have to go all the way down to the lobby and then there wasn’t a refrigerator to put my drinks in to stay cold and then I had to go down to the next floor just to get some ice and then the breakfast cost to much for it to not have a variety of food paid $17 and they serve the same thing as a hotel with free breakfast ridiculous
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酒店回复: Thank you for taking the time to comment about your experience with us. We are sorry that we failed to meet your expectations by not providing a microwave or refrigerator, but we do appreciate your kind words regarding our housekeeping staff. We hope to welcome you back again soon when you're in the area!
3.0分
其他
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Unsure on the breakfast stayed one night. Ypon arrival it smelled bad through out tge hotel smelled like sewage. T.V didnt work had to go downstairs to let the front desk know. I wouldnt go back to this hotel.
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酒店回复: Thank you for sharing your experience. I’m very sorry for the issues you encountered, especially the odor and the concern with your TV. That’s not the stay we want for our guests, and I appreciate you bringing it to our attention. We are working with our team to prevent this from happening again.If your travels bring you back to Little Rock, please feel free to reach out. I’d be glad to help ensure a smoother experience.
2.0分
其他
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The room was tiny and the TV did not work. My wife and I were taking a weekend away for a doctor's appointment. We live 2 hours away from Little Rock. We both ended up getting sick with bad cold-like symptoms, so rather than staying the second night, we decided we'd better try to make it home just in case things go downhill. We tried to cancel our second night, but the hotel said they could not cancel or refund us if we did not stay our second night. We had to leave. One last thing the breakfast was pathetic, but the servers were great. This is an expensive Hotel with a lot of fluff but no real stuff.
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酒店回复: Thank you for sharing your experience with us. I’m sorry to hear about the issues you encountered with your room, as well as the timing of everything during your trip. I appreciate you letting us know about the TV and the breakfast concerns, and I’m glad to hear our servers were kind during your visit. Your feedback is helpful as we continue working on ways to ensure a smoother guest experience moving forward.
酒店很干净，环境氛围也很棒。
不错的地方
酒店后面是河滨公园，沿着阿肯色河散步的好地方。我带了一些米饭和咖喱。酒店商店里有微波炉，可以随时使用。工作人员都非常友好。从早上6点开始，每30分钟就有一班前往机场的班车，非常方便。就连州议会大厦也在步行距离之内。
位置很好，房间很漂亮
Very clean, neatly presented facility. The staff were amazing…. I got there at 4a and the lady said ‘here Mr Johnson, we already checked you in; have a great nights rest.’ Every staff member greeted me warmly.
Bathroom wallpaper had seen better days.
Customer service was awesome. The front desk clerk was very courteous and helpful! I do think that the room was not what was depicted in the photos when I booked. There was no couch or roomy sitting area. I also think it would be a huge convenience to have a microwave inside the room. I had to go from the 14th floor to the lobby just to warm my food up. And the ice machine on our floor was out of order. The only great thing about the room was the balcony and the view.
Horrible staff
The man at the front desk was beyond dismissive and rude while I was checking in. Gave me an attitude for asking questions about the hotel and check in.
The room was clean but I didn’t like the fact that there wasn’t a microwave in the room so if I wanted to warm my food up in the middle of the night I would have to go all the way down to the lobby and then there wasn’t a refrigerator to put my drinks in to stay cold and then I had to go down to the next floor just to get some ice and then the breakfast cost to much for it to not have a variety of food paid $17 and they serve the same thing as a hotel with free breakfast ridiculous
Unsure on the breakfast stayed one night. Ypon arrival it smelled bad through out tge hotel smelled like sewage. T.V didnt work had to go downstairs to let the front desk know. I wouldnt go back to this hotel.
The room was tiny and the TV did not work. My wife and I were taking a weekend away for a doctor's appointment. We live 2 hours away from Little Rock. We both ended up getting sick with bad cold-like symptoms, so rather than staying the second night, we decided we'd better try to make it home just in case things go downhill. We tried to cancel our second night, but the hotel said they could not cancel or refund us if we did not stay our second night. We had to leave. One last thing the breakfast was pathetic, but the servers were great. This is an expensive Hotel with a lot of fluff but no real stuff.