酒店回复: I appreciate your honest feedback and sincerely regret that your stay did not meet expectations. Guest comfort and safety are our top priorities, and it’s disappointing to hear that we fell short in several areas. Your comments about the room condition, amenities, and dining options are taken seriously, and I will address these concerns internally. I truly value your loyalty and hope for the opportunity to provide a much-improved experience in the future.
4.0分
其他
原文
翻译提供方：Google
位置很好，房间很漂亮
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酒店回复: Dear Elisabetha, Thank you for sharing your delightful experience with us! We're thrilled to hear you enjoyed our convenient location and clean, comfortable rooms. Our Team takes pride in providing smooth check-in experiences. Safe Travels
4.0分
其他
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Facility was just fine, when I got there with reservation Doubletree has no record of me. Not sure if it was a hotel issue or an ******* issue but it took a out an hour of sitting in the lobby while they got it sorted out
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酒店回复: Dear David,Thank you so much for allowing the DoubleTree by Hilton Little Rock to serve you. Yes, I do remember you as the reservation that you made via ******* did not every get confirmed by Hilton and make it into the Hilton reservation system. I am happy that it all worked out. We hope to see you again soon.
1.0分
其他
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Unsatisfied
Worst excuse for a hotel ever. We were there for a play, there were people there for comicon , and football... there was no services open, no food, no bar... nothing.
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酒店回复: Dear Robert,Thank you for your recent visit. It appears your stay coincided with a particularly busy time in Little Rock, as the city was hosting a number of large events and activities.Our hotel features a full-service restaurant and bar, which opens daily at 4 PM. Our team takes great pride in creating memorable experiences for every guest, and we hope that on your next visit, you'll have the opportunity to enjoy the many amenities we offer.We look forward to welcoming you back soon.
5.0分
其他
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Check in staff was great. Property is a bit tired. Tub did not drain properly. Very small room with no refrigerator. Okay for a quick one night stay. Great view of the river from our room.
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酒店回复: Dear Sammy,I am delighted you had an excellent stay at DoubleTree by Hilton Little Rock. It is great to know we exceeded your expectations with our service and you were satisfied by the convenience of our location. We hope to see you again when your travels bring you back to our exciting city.
1.0分
其他
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Rooms are misleading, balcony nasty and only gave us two face towels per day, after different events and being hot we like to freshen up. Overall stay I would not recommend.
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酒店回复: Thank you for sharing your experience with us. We’re sorry to hear your stay didn’t reflect the comfort and quality we aim to provide. Your comments about the balcony and towel service have been shared with our team so we can address them right away.If you’d like to share more details, Melissa or Micah would be happy to listen and ensure your feedback helps us improve. We truly appreciate you taking the time to let us know and hope you’ll consider giving us another opportunity in the future.
5.0分
家庭亲子
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The room, property, and staff were wonderful. The parking attendants were horrible. We were screamed at and refused parking even though the front desk let them know we were arriving. Absolutely awful treatment by parking attendants
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酒店回复: Dear Hugo,I am delighted you had an excellent stay at DoubleTree by Hilton Little Rock. It is great to know we exceeded your expectations with our service and you were satisfied by the convenience of our location. The parking deck is owned and operated by the Little Rock Convention and Visitors Bureau. I will pass along your comments regarding their employees. We hope to see you again when your travels bring you back to our exciting city.
1.0分
其他
I forgot my shoes in the room and haven’t heard from the manager how can I get back my shoes
酒店很干净，环境氛围也很棒。
不错的地方
酒店急需翻新
非常中心的酒店。无聊、乏味，急需翻新！房间和公共区域到处都有磨损痕迹、划痕、磨损、烧伤痕迹和松散的细节。早餐的选择太少，很差。
位置很好，房间很漂亮
Facility was just fine, when I got there with reservation Doubletree has no record of me. Not sure if it was a hotel issue or an ******* issue but it took a out an hour of sitting in the lobby while they got it sorted out
Unsatisfied
Worst excuse for a hotel ever. We were there for a play, there were people there for comicon , and football... there was no services open, no food, no bar... nothing.
Check in staff was great. Property is a bit tired. Tub did not drain properly. Very small room with no refrigerator. Okay for a quick one night stay. Great view of the river from our room.
Rooms are misleading, balcony nasty and only gave us two face towels per day, after different events and being hot we like to freshen up. Overall stay I would not recommend.
The room, property, and staff were wonderful. The parking attendants were horrible. We were screamed at and refused parking even though the front desk let them know we were arriving. Absolutely awful treatment by parking attendants
I forgot my shoes in the room and haven’t heard from the manager how can I get back my shoes