酒店回复: Dear Sakae,Thank you for your excellent review! We’re so glad you enjoyed our convenient location near the River Park and State Capitol; it’s one of our favorite things about being in downtown Little Rock. I’m delighted to hear our team made you feel welcome and that you found our amenities, like the microwave and shuttle service, helpful during your stay.We genuinely appreciate you choosing the DoubleTree by Hilton Little Rock and hope to have the pleasure of welcoming you back again soon!
酒店回复: I appreciate your honest feedback and sincerely regret that your stay did not meet expectations. Guest comfort and safety are our top priorities, and it’s disappointing to hear that we fell short in several areas. Your comments about the room condition, amenities, and dining options are taken seriously, and I will address these concerns internally. I truly value your loyalty and hope for the opportunity to provide a much-improved experience in the future.
4.0分
其他
原文
翻译提供方：Google
位置很好，房间很漂亮
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酒店回复: Dear Elisabetha, Thank you for sharing your delightful experience with us! We're thrilled to hear you enjoyed our convenient location and clean, comfortable rooms. Our Team takes pride in providing smooth check-in experiences. Safe Travels
3.0分
其他
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Unsure on the breakfast stayed one night. Ypon arrival it smelled bad through out tge hotel smelled like sewage. T.V didnt work had to go downstairs to let the front desk know. I wouldnt go back to this hotel.
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酒店回复: Thank you for sharing your experience. I’m very sorry for the issues you encountered, especially the odor and the concern with your TV. That’s not the stay we want for our guests, and I appreciate you bringing it to our attention. We are working with our team to prevent this from happening again.If your travels bring you back to Little Rock, please feel free to reach out. I’d be glad to help ensure a smoother experience.
2.0分
其他
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The room was tiny and the TV did not work. My wife and I were taking a weekend away for a doctor's appointment. We live 2 hours away from Little Rock. We both ended up getting sick with bad cold-like symptoms, so rather than staying the second night, we decided we'd better try to make it home just in case things go downhill. We tried to cancel our second night, but the hotel said they could not cancel or refund us if we did not stay our second night. We had to leave. One last thing the breakfast was pathetic, but the servers were great. This is an expensive Hotel with a lot of fluff but no real stuff.
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酒店回复: Thank you for sharing your experience with us. I’m sorry to hear about the issues you encountered with your room, as well as the timing of everything during your trip. I appreciate you letting us know about the TV and the breakfast concerns, and I’m glad to hear our servers were kind during your visit. Your feedback is helpful as we continue working on ways to ensure a smoother guest experience moving forward.
5.0分
其他
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The room was very well maintained. We were able to text the concierge for any needs such as towels and the response was very prompt. The cookies were delicious but I would skip the restaurant. Food was a little undercooked for my liking. The bar and the bartender was great and attentive. Great conversation was had at that bar. Will be coming back.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear Jessica at the Front Desk made a positive impression and appreciate you recognizing her. I’m sorry to learn the restaurant hours caused frustration after your show. Our kitchen service currently ends earlier in the evening, though the bar remains open later for drinks. We’ll review your comments with our food and beverage team to help ensure a smoother experience for future guests.
3.0分
朋友出游
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The restaurant opened at 5pm and we went to a show next door and we thought we would be able to get food afterwards and the guy said he was finishing serving food ???But if we wanted drinks /alcohol we could get it all night long. Jessica at the front desk was VERY NICE !
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酒店回复: Thank you for taking the time to share your experience. I’m glad to hear Jessica at the Front Desk made a positive impression during your stay. I’ll be sure to share your kind words with her.I apologize for the confusion regarding restaurant service hours. Our kitchen does close earlier in the evening, but our bar remains open for drinks and light service options. We appreciate your feedback and will review how we can better communicate this to guests attending nearby events in the future.
5.0分
其他
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The stay was nice and room was clean. We had issues with scanning to get to the room but that was quickly fixed. We used the messaging system (text) to try and request items, as instructed. However, we never got a response
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酒店回复: Thank you for your kind words and perfect rating! We’re happy your stay went well overall and appreciate you bringing the text message delay to our attention. We’ll make sure our team responds faster going forward. We hope to welcome you back soon, please reach out to Melissa or Micah if we can assist before your next visit.
酒店很干净，环境氛围也很棒。
不错的地方
酒店后面是河滨公园，沿着阿肯色河散步的好地方。我带了一些米饭和咖喱。酒店商店里有微波炉，可以随时使用。工作人员都非常友好。从早上6点开始，每30分钟就有一班前往机场的班车，非常方便。就连州议会大厦也在步行距离之内。
酒店急需翻新
非常中心的酒店。无聊、乏味，急需翻新！房间和公共区域到处都有磨损痕迹、划痕、磨损、烧伤痕迹和松散的细节。早餐的选择太少，很差。
位置很好，房间很漂亮
Unsure on the breakfast stayed one night. Ypon arrival it smelled bad through out tge hotel smelled like sewage. T.V didnt work had to go downstairs to let the front desk know. I wouldnt go back to this hotel.
The room was tiny and the TV did not work. My wife and I were taking a weekend away for a doctor's appointment. We live 2 hours away from Little Rock. We both ended up getting sick with bad cold-like symptoms, so rather than staying the second night, we decided we'd better try to make it home just in case things go downhill. We tried to cancel our second night, but the hotel said they could not cancel or refund us if we did not stay our second night. We had to leave. One last thing the breakfast was pathetic, but the servers were great. This is an expensive Hotel with a lot of fluff but no real stuff.
The room was very well maintained. We were able to text the concierge for any needs such as towels and the response was very prompt. The cookies were delicious but I would skip the restaurant. Food was a little undercooked for my liking. The bar and the bartender was great and attentive. Great conversation was had at that bar. Will be coming back.
The restaurant opened at 5pm and we went to a show next door and we thought we would be able to get food afterwards and the guy said he was finishing serving food ???But if we wanted drinks /alcohol we could get it all night long. Jessica at the front desk was VERY NICE !
The stay was nice and room was clean. We had issues with scanning to get to the room but that was quickly fixed. We used the messaging system (text) to try and request items, as instructed. However, we never got a response