No exhaust fan in bathroom. Lamps needed dusting. Mold in the shower and the water wasn’t hot. Approximately every 7& half minutes there was a noise like moaning from the bathroom wall
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酒店回复: Thank you for bringing this to our attention. I sincerely apologize for the issues you experienced with the bathroom, cleanliness, and noise during your stay. This is far below the standards we strive to maintain, and we will address these concerns with our team immediately. We appreciate your feedback and hope to have the opportunity to provide a much better experience in the future.
2.0分
其他
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If you get assigned room 212 or any room near, ask to be moved. I got 212 and right above it is the lobby and breakfast area. It was loud till about midnight and then the noise was back in session around 0500 for breakfast.
Other than that the hotel is nice.
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酒店回复: Thank you for your feedback, and I sincerely apologize for the noise you experienced near room 212. We understand how disruptive this must have been and will review this with our team to minimize noise for future guests. We’re glad you found the hotel otherwise nice and appreciate you bringing this to our attention.
4.0分
商务出差
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I was using a cane and was very painful, and was given the very last room on the third floor. While getting my luggage in. On the second trip in, Leah, the manager realized I was having a very difficult time and she personally took my luggage to my room. During the rest of my stay I often saw her at the desk and I so much appreciate her help and kind words.
One not so great experience was that the shower was cold\lukewarm for 3 out of my 5 nights. Miserable!
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酒店回复: Thank you for sharing your experience. We’re glad Leah was able to assist you and make your stay more comfortable—she truly appreciates your kind words. I sincerely apologize for the issues with the shower temperature; this is not the experience we want for our guests. We’ll address this with our team to ensure it’s resolved. We hope to welcome you back under better circumstances.
4.0分
家庭亲子
The service including the breakfast was good. Cleanliness could be improved a bit but overall very pleasant stay
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酒店回复: Thank you for your feedback. I’m glad you enjoyed the service and breakfast, and I apologize that cleanliness fell short in some areas. We’ll work to improve and hope to welcome you back for an even better stay.
3.0分
家庭亲子
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My first room was clean but the door didnt lock and anyone could come in with just a push. My second room after being switched wasnt that clean. The room floor was sticky, there was pink mold in the shower, pieces of the toliet was missing and it didn't look very clean. I will not be staying here again.
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酒店回复: We're glad you found your room clean. We value our guests and strive to deliver exceptional service and accommodations, so we're disappointed to hear about the issues and inconveniences you encountered. It is our goal to provide the best lodging experience to our valued guests, and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.
4.0分
其他
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The parking was good. I always felt safe would’ve liked to have had my trash emptied daily and the fact that I extended my stay, I had to keep getting my room keys upgraded that shouldn’t be necessary.
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酒店回复: Thank you for your feedback. We’re glad you felt safe and enjoyed the parking. I apologize for the inconvenience with your room keys and the housekeeping service, and we’ll review these issues with our team to improve. We appreciate you bringing this to our attention.
一切都很完美，除了一个未经授权的人竟然可以在我的账户上额外预订了几晚住宿，导致我的费用上涨到了769美元。我对这件事非常不满。
垃圾垃圾垃圾
每次来阿罗约格兰德，这里都是必去之地。
完美！👍🏻
No exhaust fan in bathroom. Lamps needed dusting. Mold in the shower and the water wasn’t hot. Approximately every 7& half minutes there was a noise like moaning from the bathroom wall
If you get assigned room 212 or any room near, ask to be moved. I got 212 and right above it is the lobby and breakfast area. It was loud till about midnight and then the noise was back in session around 0500 for breakfast.
Other than that the hotel is nice.
I was using a cane and was very painful, and was given the very last room on the third floor. While getting my luggage in. On the second trip in, Leah, the manager realized I was having a very difficult time and she personally took my luggage to my room. During the rest of my stay I often saw her at the desk and I so much appreciate her help and kind words.
One not so great experience was that the shower was cold\lukewarm for 3 out of my 5 nights. Miserable!
The service including the breakfast was good. Cleanliness could be improved a bit but overall very pleasant stay
My first room was clean but the door didnt lock and anyone could come in with just a push. My second room after being switched wasnt that clean. The room floor was sticky, there was pink mold in the shower, pieces of the toliet was missing and it didn't look very clean. I will not be staying here again.
The parking was good. I always felt safe would’ve liked to have had my trash emptied daily and the fact that I extended my stay, I had to keep getting my room keys upgraded that shouldn’t be necessary.