我很少对快捷假日酒店（Holiday Inn Express）有任何不满。但这次我是出差来的，很遗憾因为工作安排有变，没能留宿。当时电视机坏了，我本来想打电话叫楼下的人来修，但时间不够。奇怪的是，电视机的电源插头竟然没插上，我插上之后发现机顶盒也没连上，也没有适配器，所以根本没用。我之前每次入住这家快捷假日酒店（Holiday Inn Express）以及其他分店的体验都很好，这是第一次遇到这种情况。希望下次不会再发生。谢谢您的理解，祝您晚安。
酒店回复: Dear Juanita;Thank you for your feedback regarding your recent stay at The Holiday Inn BeniciaYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
4.0分
其他
原文
翻译提供方：Google
这家酒店有点缺乏特色……我觉得你需要一个更大的招牌，这样人们一出州际公路就能看到。
另一件需要注意的事情是：水压和水温——温水会吓跑你的女客人。
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酒店回复: Dear Patricia;Thank you for your feedback regarding your recent stay at The Holiday Inn BeniciaOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Safe travels!
酒店回复: Dear Keli,We thank you for your feedback and are We truly sorry for the bad experience. We constantly making changes to ensure your stay is great every single visit. We hope to see you again soon; Safe travels!
4.0分
家庭亲子
原文
翻译提供方：Google
非常好的酒店，友善的人们
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酒店回复: Dear Jorge;Muchas gracis por su visita at Holiday Inn Benicia y por reporte donde reconoces a las personas que the ayudaran, apreciamos tu reconicimiento y le agradecemos su visita y esparamos te vuelvas pronto
4.0分
其他
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The staff are exceptional including the front desk people like Stephanie, Alexis and another evening shift guy I don’t recall the name. The nicest and most helpful of all is Emmie in the breakfast area.
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酒店回复: Dear Joan Thank you so much for your wonderful feedback! We’re thrilled to hear that Stephanie, Alexis, and our evening team member made such a positive impression. And we’re especially delighted to know Emmie helped make your mornings even brighter, we're so happy to have her on our team, she’ll be so happy to hear your kind words. We truly appreciate you taking the time to recognize our team and look forward to welcoming you back again soon!
4.0分
其他
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Stayed here last Thanksgiving it is only a few minutes from sister in law’s house. The room was clean, the bed was comfortable and the breakfast was delicious. Not charging to park is a plus.
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酒店回复: Dear LoriThank you for choosing to stay with us over Thanksgiving! We’re glad to hear our location was convenient for your visit and that you enjoyed a clean, comfortable room and a delicious breakfast. We’re also happy you appreciated the complimentary parking.We truly appreciate your kind feedback and hope to welcome you back on your next trip to the area!
5.0分
商务出差
Comfortable bed. Front Desk person was very courteous and accommodating, we were arriving late and she stayed until we arrived to check us in.
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酒店回复: Dear John Thank you for sharing your experience with us! We're glad to hear that you found the bed comfortable and that our front desk team provided courteous and accommodating service. We're especially happy that she was able to stay late to ensure you were checked in smoothly after your late arrival. We truly appreciate your feedback and hope to welcome you back again soon! Safe Travels.
4.0分
其他
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Hotel was a bit worn out, especiallythe carpet. Staff were friendly, areas were clean. Plenty of parking below the hotel. Breakfast was great, had a good variety of options, not enough staff to keep things stocked up, but when I asked the front desk they took care of it right away.
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酒店回复: Dear LeahThank you for sharing your feedback! We’re glad to hear you enjoyed our breakfast selection, friendly staff, and convenient parking. We appreciate your comments about the carpet and staffing during breakfast. Your input helps us identify areas for improvement. We’re happy our team was able to assist you promptly, and we hope to welcome you back for an even better experience soon. Safe travels.
3.0分
家庭亲子
The staff was great! The hotel was ok but needs a refresh. it is showing a lot of wear and tear.
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酒店回复: Dear StephenThank you for your feedback! We’re glad to hear our staff made a great impression. We appreciate your comments about the hotel and understand how important a refreshed, well-maintained space is. Your insights help us prioritize improvements, a full renovation is coming our way pretty soon, and we hope to welcome you back to a noticeably updated experience in the future.
我很少对快捷假日酒店（Holiday Inn Express）有任何不满。但这次我是出差来的，很遗憾因为工作安排有变，没能留宿。当时电视机坏了，我本来想打电话叫楼下的人来修，但时间不够。奇怪的是，电视机的电源插头竟然没插上，我插上之后发现机顶盒也没连上，也没有适配器，所以根本没用。我之前每次入住这家快捷假日酒店（Holiday Inn Express）以及其他分店的体验都很好，这是第一次遇到这种情况。希望下次不会再发生。谢谢您的理解，祝您晚安。
酒店有点旧了，但是......他们在您抵达时提供冰柠檬水和炊具，这对于旅行的人来说是件大事......位置位于一个安静的区域......很干净......房间很大，很令人放松，我睡得像块石头一样......客房服务非常出色......早餐很棒......DYLAN 很棒，他让入住变得轻松......处理了几个小问题并进行了跟进......再次感谢 DYLAN......像您这样的同事让我们的住宿很棒......
这家酒店有点缺乏特色……我觉得你需要一个更大的招牌，这样人们一出州际公路就能看到。
另一件需要注意的事情是：水压和水温——温水会吓跑你的女客人。
酒店本身很干净。墙壁很薄，有一次，上午 11 点，隔壁的邻居在享受下午的乐趣，声音太大，我们不得不把电视开大，以免孩子们听到。我们 9:40 下楼吃早餐，没有热食、面包或咖啡了。我们告诉前台，他们派人再煮一壶咖啡，热了几个鸡蛋。恒温器一直显示错误消息。房间本身很干净，很高兴有停车场
非常好的酒店，友善的人们
The staff are exceptional including the front desk people like Stephanie, Alexis and another evening shift guy I don’t recall the name. The nicest and most helpful of all is Emmie in the breakfast area.
Stayed here last Thanksgiving it is only a few minutes from sister in law’s house. The room was clean, the bed was comfortable and the breakfast was delicious. Not charging to park is a plus.
Comfortable bed. Front Desk person was very courteous and accommodating, we were arriving late and she stayed until we arrived to check us in.
Hotel was a bit worn out, especiallythe carpet. Staff were friendly, areas were clean. Plenty of parking below the hotel. Breakfast was great, had a good variety of options, not enough staff to keep things stocked up, but when I asked the front desk they took care of it right away.
The staff was great! The hotel was ok but needs a refresh. it is showing a lot of wear and tear.