酒店回复: Hi Whitney, thank you for providing feedback on your stay. I'm sorry if your stay was less than exceptional. We do take the feedback we receive to heart. Our goal is to provide every guest with an exemplary stay. I hope that you'll consider staying with us again the next time you're in town. Safe travels.
5.0分
家庭亲子
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Conveniently located to the highway and the road to Paradise. So nice toto stay in a large room with space to spread out. The front desk staff is personable and friendly. Very comfortable place. veryhave a room Wirth
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酒店回复: Hello, and thank you so much for your wonderful feedback! I'm glad to hear that our staff was friendly, and that the hotel was centrally located for your traveling. We hope to host you again if you're ever back in Chico.
1.0分
家庭亲子
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We stayed for 2 days. The facilites are nice.
When we walked into our room everything looks clean. The sofa bed wasn’t ready and we didn’t have the sheets. The mattress looked old and stained.
On the following day, we went to have breakfast with the family. Around 12:35 pm we came back to our room and surprisingly the room was not clean, neither the bed and the sofa bed were done. Everything looked lithe same when we left the room to have breakfast with the family.
I went downstairs to talk to the person at the reception and I asked him why the room wasn’t clean, he respond that he didn’t know. I asked him politely to send house keeping and he said that they were gone for the day. He didn’t offer any answer nor options to my problem.
Very disappointing. Stay away from that hotel. Very poor service
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding housekeeping service during your stay.To clarify, our hotel’s housekeeping policy is to provide service every other day in order to balance guest privacy with our commitment to cleanliness and sustainability. Of course, additional service is always available upon request.Regarding what you were told by the front desk staff, we will be looking into this matter, and will use it as a coaching opportunity for the front desk staff. We understand how important a clean and comfortable environment is and regret that we fell short of your expectations.Thank you again for choosing to stay with us. We appreciate your patronage and hope you’ll give us another opportunity to provide you with the seamless experience you deserve in the future.
4.0分
其他
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I liked how quick they responded to sn issue. The property could have repaired things better. Replacing things rather than gluing. Both times have stayed, bathrooms were less than average.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our team’s quick response to your issue—prompt and attentive service is something we strive for with every guest.We also appreciate your honest comments about the condition of some of the property’s features. We understand your concerns and agree that repairs should be long-lasting and meet a high standard. Please know that your feedback is being taken seriously, and we’re excited to share that the hotel is planning to undergo a renovation next year. These updates will address many of the areas you mentioned, including bathroom improvements and overall room condition, to provide a more modern and comfortable experience.Thank you again for staying with us and for giving us the opportunity to improve. We hope to welcome you back in the future so you can enjoy the enhanced accommodations.
5.0分
其他
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Great hotel & staff!
All staff from the phone call I made ahead to the ones we encountered while there where so nice. The hotel was clean, roomy & comfy! The only downfall was road noise, but that absolutlely wouldn't stop me from staying here again!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that our staff made you feel welcome. We appreciate your understanding about the road noise and truly look forward to hosting you again soon!
5.0分
其他
Nice property. Very friendly staff. Had a great stay, would definitely stay again.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you had a great stay and that our team made you feel welcome. We'd love to host you again anytime!
5.0分
商务出差
Great workers, great place, maybe keep the pool area cleaner and add an umbrella
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酒店回复: Thanks for the great feedback! We're glad you enjoyed your stay and appreciated our team. We hear you on the pool area — we're working on keeping it cleaner, and we're excited to share that umbrellas will be added very soon! We'd love the opportunity to host you again someday. Until then, safe travels.
5.0分
家庭亲子
Great room. Staff was attentive and the hotel was a life saver in the 105 heat.
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酒店回复: Thank you so much for your kind review! We're delighted to hear you had a great stay with us. Your feedback means a lot, and we hope to welcome you back again soon!
4.0分
其他
Bathroom sink and tub could use an upgrade.
Marriott beds are comfy and clean.
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酒店回复: Thank you for your feedback! We appreciate your comments about the bathroom sink and tub, and we’re pleased to let you know that the hotel will be undergoing renovations early next year, including updates to our guest bathrooms. We hope to welcome you back to an even more comfortable stay in the future!
在美国还可以
嗯。
Conveniently located to the highway and the road to Paradise. So nice toto stay in a large room with space to spread out. The front desk staff is personable and friendly. Very comfortable place. veryhave a room Wirth
We stayed for 2 days. The facilites are nice.
When we walked into our room everything looks clean. The sofa bed wasn’t ready and we didn’t have the sheets. The mattress looked old and stained.
On the following day, we went to have breakfast with the family. Around 12:35 pm we came back to our room and surprisingly the room was not clean, neither the bed and the sofa bed were done. Everything looked lithe same when we left the room to have breakfast with the family.
I went downstairs to talk to the person at the reception and I asked him why the room wasn’t clean, he respond that he didn’t know. I asked him politely to send house keeping and he said that they were gone for the day. He didn’t offer any answer nor options to my problem.
Very disappointing. Stay away from that hotel. Very poor service
I liked how quick they responded to sn issue. The property could have repaired things better. Replacing things rather than gluing. Both times have stayed, bathrooms were less than average.
Great hotel & staff!
All staff from the phone call I made ahead to the ones we encountered while there where so nice. The hotel was clean, roomy & comfy! The only downfall was road noise, but that absolutlely wouldn't stop me from staying here again!
Nice property. Very friendly staff. Had a great stay, would definitely stay again.
Great workers, great place, maybe keep the pool area cleaner and add an umbrella
Great room. Staff was attentive and the hotel was a life saver in the 105 heat.
Bathroom sink and tub could use an upgrade.
Marriott beds are comfy and clean.