酒店回复: Thank you for your feedback. I’m glad to hear you found the staff wonderful, the room clean, and breakfast as expected.I do want to apologize for the inconvenience caused by the highway noise, the temporary pool closure, and the limited fitness center amenities. We understand how these impacted your stay and are actively working on improvements where possible.We appreciate your honest comments and hope to have the chance to welcome you again under better circumstances.

酒店回复: Estimado Migue,¡Muchas gracias por tus amables palabras sobre nuestras instalaciones en Holiday Inn Express Fresno South! Nos alegra saber que las encontraste excelentes.Nuestro objetivo es ofrecer a nuestros huéspedes un ambiente cómodo y acogedor, y tus comentarios nos motivan a seguir brindando un servicio de calidad.Si en el futuro tienes alguna sugerencia o pregunta, no dudes en contactarnos. Esperamos poder darte la bienvenida nuevamente muy pronto.Sincerely,Janiva SandovalFront Desk Manager

酒店回复: Thank you for your kind feedback! We're so glad to hear your experience from booking to check-out was smooth and that our team made you feel truly welcomed. I’ll be sure to share your comments with the staff.We appreciate you staying with us at Holiday Inn Express Fresno South and hope to see you again soon!

酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced with your check-in. While our standard check-in time is starting at 3 PM, please understand that this time is not always guaranteed, especially during periods when we are short-staffed. Our team strives to ensure every room is thoroughly cleaned and properly prepared for our guests, which can sometimes result in unavoidable delays.Regarding the air conditioning issue, we regret that it did not meet your expectations. May I kindly ask if this was reported to the front desk during your stay? We take such matters seriously and would have been happy to arrange a maintenance check or offer an alternative room to ensure your comfort.We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable and timely experience in the future.

酒店回复: Thank you very much for taking the time to share your feedback. We’re pleased to hear that you found our facility clean and tidy and that our check-in staff provided a friendly welcome.We apologize for the inconvenience caused by the absence of a luggage cart upon your arrival. Typically, our luggage carts are located in the lobby for guest use, unless they are currently being used by other guests. We will certainly review this to improve availability and ensure your convenience during future stays.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more seamless experience.