酒店回复: Thank you for choosing to stay with us! It was a pleasure to have you!
1.0分
家庭亲子
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When I first checked in at this location I had to immediately be changed rooms because the room they put me in there was a cat and I'm highly allergic to cats and so is my son. The room we were switched too the phone didn't work so we couldn't call the front desk for anything, the sink clogged and wouldn't drain, there was spiders and no maid service was done the entire time we were there. I have called pretty much every day since I've left to speak with a manager and still have not got a return call. I will never stay here again and would warn anyone else as well
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酒店回复: Thank you for sharing your experience. We’re truly sorry to hear about the condition of your room and during your stay. This is far from the quality and comfort we aim to provide, and we understand how disappointing this must have been. Your feedback will be shared with our team to address these issues immediately. We appreciate your honesty and hope we can restore your confidence in the future.
3.0分
其他
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You should let the customer know that the parking is charged after. I was under the impression that when I booked my trip it was part of all the fees that you charged when I booked. When I gave my card to the worker at the desk, she only said it was for incidentals not parking as well…
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酒店回复: Thank you for providing feedback and we will absolutely update our messaging to ensure parking is not included (depending on the rate or package booked) and that the fees will be incurred at check out. We hope you enjoyed the remainder of your visit and will stay with us again next time you're in Anaheim!
4.0分
家庭亲子
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Great staff, the main public areas were nice. Its a good price and perfect for Disney, the rooms were dated. But good space and love that it had a kirchen..the couch was not comfortable and was old and stained. Other than that great!
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酒店回复: Thanks for the great rating and positive comments about our team and hotel! We have made note about the condition of our couch and will work with our team and upper management to maintain better condition and or replace when we can. We appreciate your business and hope you visit us again soon!
3.0分
其他
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It was fine. My family really enjoyed the close proximity to lots of family friendly activities unrelated to the Disney park. The only thing that was annoying was the refrigerator in our room would sometimes (randomly) make loud squeaking noises. It was annoying for the time it made the noise, but otherwise it was a working fridge that we used regularly during our stay.
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酒店回复: Thanks for sharing your experience and we are happy to hear your family enjoyed our location! We apologize about the fridge and will have maintenance check it out to improve the noise. We wish you happy holidays and will chose us again next time you're in Anaheim!
2.0分
家庭亲子
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Seriously in need of more luggage racks when hotel is full to capacity. We had to carry our luggage. There was only two luggage rack holders.. Also they deactivated my key before checkout. And I was still carrying my luggage down.. I had go to front desk and get my key reactivated then. I went to my room maid was already taken the room apart before I checked out at 10:45. Mind you check out at 11:00 am
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酒店回复: Thank you for sharing your experience and we apologize about the inconvenience with lack of luggage carts. We review all comments with our team and will look to make improvements to ensure a better experience. We value all feedback and hope you give us another chance in the future.
1.0分
其他
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This hotel is not Marriott quality. The rooms were old, the furniture was cheap and old. The carpets were dirty and left your feet black if you walked around barefoot. The paint on the walls was chipping. The fridge had dents all over it. The bathroom looked like a cheap motel bathroom. On top of all of that, the hotel had a bad leak and a bunch of rooms had water pouring from the ceiling and walls, including ours. The carpet was wet so the hotel had to bring in large fans to try to dry the carpet. Not only would I never stay here again but I would never stay at any Residence Inn again and I’m seriously questioning whether I would stay at any Marriott after this. And for the record I never bother to leave hotel reviews and I’m not one of those people that hate everything and always complain. In fact, my expectations are pretty low. I just want my room to be clean. It wasn’t.
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酒店回复: Thank you for sharing your experience. We’re truly sorry to hear about the condition of your room and the water leak during your stay. This is far from the quality and comfort we aim to provide, and we understand how disappointing this must have been. Your feedback will be shared with our team to address these issues immediately. We appreciate your honesty and hope we can restore your confidence in the future.
3.0分
其他
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Room service was not upto the mark, Parking issues, i still got charged for parking wven though parking was full and i have to walk a mile away to park and pickup .
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the parking challenges and the room service not meeting expectations. Being charged for parking when spaces weren’t available is frustrating, and we’ll review this with our team to prevent it from happening again. We appreciate your honesty and hope to provide a much smoother experience on your next visit.
我们是为了去迪士尼才入住的。房间很宽敞，有桌子这点很不错，但是整个房间都显得比较老旧。如果下次和家人一起来，我们可能会选择其他地方。员工们都很友好，面带微笑，这很好。酒店大堂提供饮料也很棒。
这是我住过的最差的酒店。整个酒店脏乱不堪，臭气熏天。房间污秽不堪，连续三个晚上都没打扫；毛巾也只换过一次。
尽管我多次要求他们清洁或更换地板，他们却置之不理。
住宿体验很棒。早餐和工作人员都很有帮助。
When I first checked in at this location I had to immediately be changed rooms because the room they put me in there was a cat and I'm highly allergic to cats and so is my son. The room we were switched too the phone didn't work so we couldn't call the front desk for anything, the sink clogged and wouldn't drain, there was spiders and no maid service was done the entire time we were there. I have called pretty much every day since I've left to speak with a manager and still have not got a return call. I will never stay here again and would warn anyone else as well
You should let the customer know that the parking is charged after. I was under the impression that when I booked my trip it was part of all the fees that you charged when I booked. When I gave my card to the worker at the desk, she only said it was for incidentals not parking as well…
Great staff, the main public areas were nice. Its a good price and perfect for Disney, the rooms were dated. But good space and love that it had a kirchen..the couch was not comfortable and was old and stained. Other than that great!
It was fine. My family really enjoyed the close proximity to lots of family friendly activities unrelated to the Disney park. The only thing that was annoying was the refrigerator in our room would sometimes (randomly) make loud squeaking noises. It was annoying for the time it made the noise, but otherwise it was a working fridge that we used regularly during our stay.
Seriously in need of more luggage racks when hotel is full to capacity. We had to carry our luggage. There was only two luggage rack holders.. Also they deactivated my key before checkout. And I was still carrying my luggage down.. I had go to front desk and get my key reactivated then. I went to my room maid was already taken the room apart before I checked out at 10:45. Mind you check out at 11:00 am
This hotel is not Marriott quality. The rooms were old, the furniture was cheap and old. The carpets were dirty and left your feet black if you walked around barefoot. The paint on the walls was chipping. The fridge had dents all over it. The bathroom looked like a cheap motel bathroom. On top of all of that, the hotel had a bad leak and a bunch of rooms had water pouring from the ceiling and walls, including ours. The carpet was wet so the hotel had to bring in large fans to try to dry the carpet. Not only would I never stay here again but I would never stay at any Residence Inn again and I’m seriously questioning whether I would stay at any Marriott after this. And for the record I never bother to leave hotel reviews and I’m not one of those people that hate everything and always complain. In fact, my expectations are pretty low. I just want my room to be clean. It wasn’t.
Room service was not upto the mark, Parking issues, i still got charged for parking wven though parking was full and i have to walk a mile away to park and pickup .