酒店回复: Thank you for choosing to stay with us! It was a pleasure to have you!
4.0分
其他
Everything was great. Only thing I had trouble with was a non working remote, which was immediately replaced and connecting a couple devices to the WiFi.
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酒店回复: Thank you for your feedback! We're glad to hear that everything was great overall. We apologize for the inconvenience with the remote and the WiFi connection, but we're happy to know that the remote issue was resolved quickly. We hope to welcome you back soon!
3.0分
家庭亲子
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Great staff and good selection at breakfast buffet. Housekeeping was done on our 4th day of stay. Rooms are definitely in need of upgrades, and could absolutely use a deeper clean. Fridge didn’t seem to be working properly when we arrived, and basic utensils such as a spatula were not available and had to be requested. While the pool and exercise room are great, parking can be difficult depending on the time of day and it is a pricy additional expense to the stay.
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酒店回复: Thank you so very much for recognizing our staff. Thank you as well for the feedback, these issues have been assimilated and assigned to their proper departments. We truly appreciate your stay with us!!
3.0分
其他
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The toilet was extremely low & difficult to sit down on comfortably. There is a bar in the hotel but it is barely manned. It doesn’t open when advertised (4pm) and with our 3 night experience, closes well before 10. We had looked forward to watching a lil tv & having a drink or two after an A’s game Saturday night & the bar had already closed before we arrived back at the hotel shortly after 9pm.
Parking a rental car cost $30 a day and the parking is limited. We had difficulty finding a spot several times.
The coffee was good.
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酒店回复: Thank you for your feedback, this has been assigned to the operations manager and will be looked into accordingly. We truly appreciate you staying with us. Thank you.
3.0分
家庭亲子
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The hotel is nice family friendly. Breakfast is great. I just wish the rooms were renovated. They are very old and my and my daughter were itchy every night while sleeping in the bed.
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酒店回复: Thank you for your feedback. We're glad to hear that you enjoyed our family-friendly atmosphere and great breakfast. We apologize for the discomfort you and your daughter experienced due to the condition of the rooms. We understand the importance of a comfortable stay and will address the need for renovations with our team. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to provide you with a much-improved experience in the future. Safe travels!
1.0分
家庭亲子
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A cleaning staff member tried to enter my room before my scheduled checkout time, and another hotel staff unlocked room without my consent. The manager claimed I had already checked out, which was not true. After wasting time at the front desk, manager agreed to give me 30 extra minutes to pack, but my room key was deactivated before 11 AM, forcing me to go back for a new one.
When I tried to escalate, property management told me to contact corporate. Corporate customer service then told me to go back to the property and hung up on me. Completely unprofessional and unacceptable experience.
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酒店回复: We sincerely apologize for the inconvenience and frustration you experienced during your stay. It is completely unacceptable that our staff entered your room without your consent and that you were given incorrect information about your checkout status. We understand how important privacy and accurate communication are, and we deeply regret that we failed to meet these standards.We are also very sorry for the issues you faced with your room key and the lack of assistance from both property management and corporate customer service. This is not the level of service we strive to provide, and we will be addressing these concerns with our team to ensure they do not happen again.Thank you for bringing these issues to our attention. We hope you will give us another chance to provide you with a much better experience in the future.
4.0分
朋友出游
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Cleaning staff left our door open when we got back ,parking was tough not enough handicapped parking ,did like two tv. Breakfast was really good ,front desk were helpful.
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酒店回复: We apologize for the inconvenience caused by the cleaning staff leaving your door open and the difficulty with parking. We understand how important these issues are and will address them with our team. We're glad to hear you enjoyed the two TVs, breakfast, and found our front desk staff helpful. Thank you for your feedback, and we hope to provide you with a better experience next time.
2.0分
家庭亲子
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The room looked like it had tried to have a renovation complete and material taken off was being reused.
Bathroom walls had stains, cracks in floors, door jams rotted wooden with a poor attempt of being cover with paint, sofa had stains, holes peeking out behind toilet paper holder, stains in tub, carpet on wall boarder falling off with loose stamps on ground.
Additionally poor TV reception.
Breakfast was okay, staff in dining hall was pleasant.
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酒店回复: We sincerely apologize for the condition of your room during your stay. It's clear that we did not meet our usual standards, and we regret the inconvenience this caused you. The issues you mentioned, including the stains, cracks, and overall poor condition of the room, are unacceptable. We appreciate your feedback and will address these concerns with our maintenance and housekeeping teams to ensure improvements are made. We're glad to hear that you found our dining hall staff pleasant and enjoyed your breakfast. We hope you will give us another chance to provide you with a much better experience in the future.
4.0分
家庭亲子
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The room was spotless, and I truly appreciated that. I’m giving it four stars mainly because the bathroom felt a bit outdated and the water didn’t drain well, which was a bit gross. However, the staff was incredibly friendly, and I really enjoyed the breakfast—it was delicious! Overall, I would happily stay here again.
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酒店回复: Thank you for acknowledging our amazing staff. We are so happy to hear you enjoyed your stay. As for the issues you have mentioned we have informed our engineering and housekeeping leadership of this; and will be reviewing this further. Thank you again for your feedback! It was truly a pleasure to have you and we look forward to seeing you on your next visit!
我们是为了去迪士尼才入住的。房间很宽敞，有桌子这点很不错，但是整个房间都显得比较老旧。如果下次和家人一起来，我们可能会选择其他地方。员工们都很友好，面带微笑，这很好。酒店大堂提供饮料也很棒。
住宿体验很棒。早餐和工作人员都很有帮助。
Everything was great. Only thing I had trouble with was a non working remote, which was immediately replaced and connecting a couple devices to the WiFi.
Great staff and good selection at breakfast buffet. Housekeeping was done on our 4th day of stay. Rooms are definitely in need of upgrades, and could absolutely use a deeper clean. Fridge didn’t seem to be working properly when we arrived, and basic utensils such as a spatula were not available and had to be requested. While the pool and exercise room are great, parking can be difficult depending on the time of day and it is a pricy additional expense to the stay.
The toilet was extremely low & difficult to sit down on comfortably. There is a bar in the hotel but it is barely manned. It doesn’t open when advertised (4pm) and with our 3 night experience, closes well before 10. We had looked forward to watching a lil tv & having a drink or two after an A’s game Saturday night & the bar had already closed before we arrived back at the hotel shortly after 9pm.
Parking a rental car cost $30 a day and the parking is limited. We had difficulty finding a spot several times.
The coffee was good.
The hotel is nice family friendly. Breakfast is great. I just wish the rooms were renovated. They are very old and my and my daughter were itchy every night while sleeping in the bed.
A cleaning staff member tried to enter my room before my scheduled checkout time, and another hotel staff unlocked room without my consent. The manager claimed I had already checked out, which was not true. After wasting time at the front desk, manager agreed to give me 30 extra minutes to pack, but my room key was deactivated before 11 AM, forcing me to go back for a new one.
When I tried to escalate, property management told me to contact corporate. Corporate customer service then told me to go back to the property and hung up on me. Completely unprofessional and unacceptable experience.
Cleaning staff left our door open when we got back ,parking was tough not enough handicapped parking ,did like two tv. Breakfast was really good ,front desk were helpful.
The room looked like it had tried to have a renovation complete and material taken off was being reused.
Bathroom walls had stains, cracks in floors, door jams rotted wooden with a poor attempt of being cover with paint, sofa had stains, holes peeking out behind toilet paper holder, stains in tub, carpet on wall boarder falling off with loose stamps on ground.
Additionally poor TV reception.
Breakfast was okay, staff in dining hall was pleasant.
The room was spotless, and I truly appreciated that. I’m giving it four stars mainly because the bathroom felt a bit outdated and the water didn’t drain well, which was a bit gross. However, the staff was incredibly friendly, and I really enjoyed the breakfast—it was delicious! Overall, I would happily stay here again.