Lost my wallet, left immediately after checking in, location was under renovation. Absolute horrible experience
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We are actively addressing the issues you raised, and we hope you'll give us another chance to demonstrate our commitment to guest satisfaction.
5.0分
其他
Loved our stay, room was clean and spacious. Only issue is I couldn’t get TV remote to work.
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酒店回复: THANK YOU FOR YOUR REVIEW WE APPRECIATE YOUR FEEDBACK AND DO APOLOGIZE FOR THE REMOTE BUT HOPE TO SEE YOU AGAIN SOON
4.0分
其他
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All was good, until the charge you $15 for parking when you check out. Never mentioned when you check in. No need to charge for parking in this area. Just another way to get more money out of you. Breakfast was decent. Rooms were nice!
酒店回复: THANK YOU FOR YOUR REVIEW!
2.0分
家庭亲子
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I didn’t like the fact that I booked a mobility room for my handicapped parents and upon check in they didn’t have one available! The toilet was so low it was hard to get on and off especially without grab bars! The beds were too hard as well. Not a pleasant stay overall.
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酒店回复: Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We understand the frustration caused by not having the room type booked. We are actively addressing the issues you raised, and we hope you'll give us another chance to demonstrate our commitment to out guest satisfaction.
4.0分
其他
We had a bad experience with an employee at night he was at the front desk
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酒店回复: THANK YOU FOR YOUR REVIEW WE APPRECIATE YOU CHOOSING TO STAY WITH US HERE AT THE LANCASTER HAMPTON INN &BSUITES AND HOPE TO SEE YOU AGAIN SOON!
2.0分
家庭亲子
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I did like the fact that i booked this location mainly for my family to have a swim day and the pool was terrible. We couldn't swim at all. It looked like it haven't been clean for period of time. Will not be returning
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酒店回复: Thank you for your review. We appreciate the feedback and work closely with our staff to ensure that these issues do not continue. We are sorry about the inconvenience.
5.0分
家庭亲子
The staff were great. Awesome customer service. No issues on our end. Will definitely stay there again.
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酒店回复: THANK YOU SO MUCH FOR YOUR 5 STAR REVIEW WE APPRECIATE YOUR FEEDBACK AND HOPE TO SEE YOU AGAIN SOON HAVE A GREAT DAY!
套房非常好，只是有很多清洁细节，他们应该确保您在深度清洁完成后进行清洁。其他都完美👌
住宿体验非常愉快，工作人员非常友好。
我去办理入住的时候，前台没有人。我等了整整7分钟才终于有人出来。当我要求额外的毛巾时，我被告知要等到 9 点，因为那时家政人员就会进来。可能不会再住在这里了。
Lost my wallet, left immediately after checking in, location was under renovation. Absolute horrible experience
Loved our stay, room was clean and spacious. Only issue is I couldn’t get TV remote to work.
All was good, until the charge you $15 for parking when you check out. Never mentioned when you check in. No need to charge for parking in this area. Just another way to get more money out of you. Breakfast was decent. Rooms were nice!
I didn’t like the fact that I booked a mobility room for my handicapped parents and upon check in they didn’t have one available! The toilet was so low it was hard to get on and off especially without grab bars! The beds were too hard as well. Not a pleasant stay overall.
We had a bad experience with an employee at night he was at the front desk
I did like the fact that i booked this location mainly for my family to have a swim day and the pool was terrible. We couldn't swim at all. It looked like it haven't been clean for period of time. Will not be returning
The staff were great. Awesome customer service. No issues on our end. Will definitely stay there again.