Room was very nice. Clean and comfortable. Bathroom was clean with good water temp. A single long hair found in our towels but forgivable. Staff always helpful and friendly. Parking lot on a hill with no good drop off zone for luggage, but ok. Good location close to downtown Wake Forest (try the plant based dessert shop!)
5.0分
家庭亲子
Hotel was very nice and clean. Room was huge compared to all the other hotels we have stayed at recently!
5.0分
其他
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Very clean and comfortable, great staff.
Staff were very friendly and room was clean and comfortable. This was our first time staying at Candlewood but with definitely stay again.
5.0分
家庭亲子
Loved the kitchenette area and full size refrigerator in room. Staff very pleasant and helpful.
1.0分
其他
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I turned the bathroom light on. There was a roach running across the bathroom floor. I get home an unpacked my bags. There was a roach in my makeup bag. This is unacceptable.
5.0分
其他
This hotel has large comfortable rooms with kitchenette for a reasonable price.
5.0分
其他
Great place to stay, clean, comfortable and will be back
4.0分
家庭亲子
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We loved the location and property was in great shape. Check in was an unexpected adventure. We checked in at 3:30 and the room was ready. We put some of our belongings in the room and left to go see family we were there to visit and when we arrived back that night our room keys didn’t work. We were quite surprised to find that they had given away the room to someone else who had complained about their room and removed our belongings without notifying us. We were able to secure another room there for the night but it was not a smooth transition. Staff seemed overwhelmed and disorganized.
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酒店回复: Hello Stacey,First of all, let me apologize for the way you were treated at the Candlewood suites, extremely sorry for what happened that evening with the staff and all your other concerns. This hotel is now with a new management, and we plan to straighten out everything that was handled wrong in the past. Please do give us another chance to express our way we treat our valued customer.
5.0分
其他
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Just flew in for a couple days. Needed to print online temporary license after realizing I didn’t have license on me. Front desk was pleasant and worked to print it for me so I was legal. So appreciative! Great courteous. Service
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酒店回复: Hello Joan,Thank you for your stay at the Candlewood Suites and pleased to note that your stay was satisfactory. We thank you for your business.
Room was very nice. Clean and comfortable. Bathroom was clean with good water temp. A single long hair found in our towels but forgivable. Staff always helpful and friendly. Parking lot on a hill with no good drop off zone for luggage, but ok. Good location close to downtown Wake Forest (try the plant based dessert shop!)
Hotel was very nice and clean. Room was huge compared to all the other hotels we have stayed at recently!
Very clean and comfortable, great staff.
Staff were very friendly and room was clean and comfortable. This was our first time staying at Candlewood but with definitely stay again.
Loved the kitchenette area and full size refrigerator in room. Staff very pleasant and helpful.
I turned the bathroom light on. There was a roach running across the bathroom floor. I get home an unpacked my bags. There was a roach in my makeup bag. This is unacceptable.
This hotel has large comfortable rooms with kitchenette for a reasonable price.
Great place to stay, clean, comfortable and will be back
We loved the location and property was in great shape. Check in was an unexpected adventure. We checked in at 3:30 and the room was ready. We put some of our belongings in the room and left to go see family we were there to visit and when we arrived back that night our room keys didn’t work. We were quite surprised to find that they had given away the room to someone else who had complained about their room and removed our belongings without notifying us. We were able to secure another room there for the night but it was not a smooth transition. Staff seemed overwhelmed and disorganized.
Just flew in for a couple days. Needed to print online temporary license after realizing I didn’t have license on me. Front desk was pleasant and worked to print it for me so I was legal. So appreciative! Great courteous. Service
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