One of our fave hotels to stay at when we’re in the area!! We usually stay here when we have a tournament in Bettendorf. It’s an easy drive to & from the facility.
The hotel has a great free breakfast. Also was set up earlier than their scheduled weekend time as well which was a plus. I love the essentials that come in the bathroom because it saves us stuff to pack. The standard suite is big enough for a party of 4 & there’s room for a pack n play or whatever you need too.
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酒店回复: Thank you so much for your wonderful review! We’re honored to be one of your favorite places to stay when you’re in town. It’s great to hear that our location, breakfast, and spacious suites make your trips to Bettendorf more convenient and comfortable. We’re also glad the early breakfast setup and bathroom essentials added to your experience. We truly appreciate your loyalty and look forward to welcoming you back for your next tournament!
5.0分
其他
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Perfect location. We could walk to several different bars and restaurants. The room was clean and comfortable. All the staff were very friendly. The hot breakfast was average. We did like the sides and cold options, and we appreciated the soda fountain. The elevator was painfully slow!
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酒店回复: We are delighted to hear that you enjoyed your visit. Your support is invaluable to us, and we genuinely appreciate your thoughtful feedback. Thank you for taking the time to share your experience. Sincerely, Kiley Assistant General Manager.
1.0分
其他
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I tried to check out early and they wouldn't let me, even though IHG customer service told me i would only be charged for one night. The people running the hotel lack empathy.
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酒店回复: Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. We usually require ******* to reach out to the hotel for any refunds. However, we did end up refunding the last two nights. Sincerely, Kiley Assistant General Manager.
3.0分
其他
Apparently at 6:15 breakfast isn’t served. Apparently I was to early. Which suck for people that leave to travel early.
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酒店回复: We're disappointed your time with us was anything less than perfect. We hope to share a more positive experience with you soon. Thank you for staying with us. Sincerely, Kiley Assistant General Manager.
3.0分
情侣出游
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Is one of the best rooms i have stayed in, liked the different areas like kitchen, with full size refrigerator, dishwasher, microwave, and a lil stove, it was nice and comfortable, and a couch however the bed didnt suite or needs, as we tossed and turned all night. We didn't get any sleep. The water pressure could have been better, The pool and spa was nice and clean, i wasnt impressed with the breakfast subpar at most. Parking was good, also it had alot of different amenities around the hotel. Mostly likely would be my 2nd or third choice if i were to come back
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酒店回复: Thank you for choosing us. Our goal is to exceed our guests’ expectations, and I regret that your visit was only satisfactory. We appreciate your feedback and hope to host you again. Sincerely, Kiley Assistant General Manager.
4.0分
家庭亲子
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We just crashed for the night but I can imagine this would be a nice place to work out of for traveling businessfolk. It is comfortable, clean, and pretty convenient.
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酒店回复: We are delighted to hear that you enjoyed your visit. Your support is invaluable to us, and we genuinely appreciate your thoughtful feedback. Thank you for taking the time to share your experience. Sincerely, Kiley Assistant General Manager.
1.0分
家庭亲子
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I'd give this hotel a zero star rating for their inability to properly maintain the amenities and their utter lack of customer service.
The level of chemicals in the Hot Tub caused rashes, burning, fried body hair, and faded our swimsuits several years' worth. I called to tell the front desk after we had left and saw the after effects of the hot tub, and the front desk person barely seemed to care, so I came back 2 days later when the general manager was back, and he was absolutely uncaring, combative, and offered no solution or recompense. When I showed him the swimsuit, he immediately said there's no proof it happened at the hotel and he didn't seem to believe about the rashes or damaged hair because I didn't provide a picture. He insisted the chemical levels were monitored but refused to give any details about what the chemical levels were, just insisted they were not at fault. There was absolutely no customer service at all, and the manager's attitude and immediate disbelief was insulting.
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酒店回复: I'm sorry that our accommodations were not to your liking and you didn't enjoy your stay. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Thank you for taking the time to share your review with us.Sincerely,
4.0分
其他
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Our room was clean, breakfast was good and the hotel was in overall decent shape. However, my family and I were disappointed because upon checking in there was a sign that said their pool and hot tub was out of service. We asked the front desk attendant if anything could be done to accommodate us and we were told no. This would have to be taken up with the manager who was off for a couple days. We were told other area hotels had their amenities up and running. It didn't leave a good experience for my family and I and we travel consistently. I would have appreciated the attendant relaying our contact information onto the manager. This was never offered and I would rate the customer service as low.
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酒店回复: Thank you for choosing us. Our goal is to exceed our guests’ expectations, and I regret that your visit was only satisfactory. We appreciate your feedback and hope to host you again. Sincerely, Kiley Assistant General Manager.
1.0分
家庭亲子
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Many little businesses near by to dine or ice cream. Entrance and common areas clean and neat as are rooms.
I selected an indoor pool and 2 room suite with kitchen.
Neat clean and comfy beds
Couch not comfy and is dated
Shower head leaked where connected and very low flow so nieces long hair took so much longer to get washed.
Toilet lever was loose and chain to long so it ran until adjusted.
I let front desk know and the housekeeping gal.
Pool pump worked but not keeping pool water clear so it was shut down and this was main reason I picked this place so they were very disappointed as this was for my Niece who is going through CHEMO AND HER daughter.
Myself as a Disabled Veteran it old have been nice for the water as hallways were hot.
Breakfast was nice selection and very good hot and cold.
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酒店回复: We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Kiley Assistant General Manager.
5.0分
其他
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Overall great hotel experience
I wish this hotel and staff could be at all of our stops as we drive across country! Spacious and clean room, very friendly staff all around. The “free” breakfast was one of the best ones we’ve had. My kids loved it too. Myrna was working the morning we ate breakfast in the lobby and she was so kind and helpful. I don’t see us traveling to Iowa again, but if we do- I would only stay here!
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酒店回复: Thank you for the wonderful review! Our top priority is to ensure that every guest feels comfortable and well cared for, and it seems we succeeded during your stay. Your kind words motivate us to continue striving for excellence, and we hope to welcome you back soon. Sincerely, Kiley Assistant General Manager
One of our fave hotels to stay at when we’re in the area!! We usually stay here when we have a tournament in Bettendorf. It’s an easy drive to & from the facility.
The hotel has a great free breakfast. Also was set up earlier than their scheduled weekend time as well which was a plus. I love the essentials that come in the bathroom because it saves us stuff to pack. The standard suite is big enough for a party of 4 & there’s room for a pack n play or whatever you need too.
Perfect location. We could walk to several different bars and restaurants. The room was clean and comfortable. All the staff were very friendly. The hot breakfast was average. We did like the sides and cold options, and we appreciated the soda fountain. The elevator was painfully slow!
I tried to check out early and they wouldn't let me, even though IHG customer service told me i would only be charged for one night. The people running the hotel lack empathy.
Apparently at 6:15 breakfast isn’t served. Apparently I was to early. Which suck for people that leave to travel early.
Is one of the best rooms i have stayed in, liked the different areas like kitchen, with full size refrigerator, dishwasher, microwave, and a lil stove, it was nice and comfortable, and a couch however the bed didnt suite or needs, as we tossed and turned all night. We didn't get any sleep. The water pressure could have been better, The pool and spa was nice and clean, i wasnt impressed with the breakfast subpar at most. Parking was good, also it had alot of different amenities around the hotel. Mostly likely would be my 2nd or third choice if i were to come back
We just crashed for the night but I can imagine this would be a nice place to work out of for traveling businessfolk. It is comfortable, clean, and pretty convenient.
I'd give this hotel a zero star rating for their inability to properly maintain the amenities and their utter lack of customer service.
The level of chemicals in the Hot Tub caused rashes, burning, fried body hair, and faded our swimsuits several years' worth. I called to tell the front desk after we had left and saw the after effects of the hot tub, and the front desk person barely seemed to care, so I came back 2 days later when the general manager was back, and he was absolutely uncaring, combative, and offered no solution or recompense. When I showed him the swimsuit, he immediately said there's no proof it happened at the hotel and he didn't seem to believe about the rashes or damaged hair because I didn't provide a picture. He insisted the chemical levels were monitored but refused to give any details about what the chemical levels were, just insisted they were not at fault. There was absolutely no customer service at all, and the manager's attitude and immediate disbelief was insulting.
Our room was clean, breakfast was good and the hotel was in overall decent shape. However, my family and I were disappointed because upon checking in there was a sign that said their pool and hot tub was out of service. We asked the front desk attendant if anything could be done to accommodate us and we were told no. This would have to be taken up with the manager who was off for a couple days. We were told other area hotels had their amenities up and running. It didn't leave a good experience for my family and I and we travel consistently. I would have appreciated the attendant relaying our contact information onto the manager. This was never offered and I would rate the customer service as low.
Many little businesses near by to dine or ice cream. Entrance and common areas clean and neat as are rooms.
I selected an indoor pool and 2 room suite with kitchen.
Neat clean and comfy beds
Couch not comfy and is dated
Shower head leaked where connected and very low flow so nieces long hair took so much longer to get washed.
Toilet lever was loose and chain to long so it ran until adjusted.
I let front desk know and the housekeeping gal.
Pool pump worked but not keeping pool water clear so it was shut down and this was main reason I picked this place so they were very disappointed as this was for my Niece who is going through CHEMO AND HER daughter.
Myself as a Disabled Veteran it old have been nice for the water as hallways were hot.
Breakfast was nice selection and very good hot and cold.
Overall great hotel experience
I wish this hotel and staff could be at all of our stops as we drive across country! Spacious and clean room, very friendly staff all around. The “free” breakfast was one of the best ones we’ve had. My kids loved it too. Myrna was working the morning we ate breakfast in the lobby and she was so kind and helpful. I don’t see us traveling to Iowa again, but if we do- I would only stay here!