酒店回复: While late check out is unfortunately only possible with availability, we appreciate your understanding and patience, nonetheless. It's also so wonderful seeing that you had such pleasant exchanges with our staff! We'll ensure to pass along all of the compliments as well as your insightful suggestions regarding the menu.
酒店回复: We're so happy to hear we were able to deliver on that refined experience we're always working towards! Thank you for all the wonderfully kind words too; we'll ensure that they're passed right along to our staff! Take care, and all the best on your journeys ahead!
酒店回复: We deeply regret to hear about your poor check-out experience, and we certainly understand how the process of reaching out to the third party can be arduous, especially after a long trip. We'll ensure that we remind our team of the importance of assisting in that process and exercising more consideration throughout. Thank you so much for bringing this to our attention, and should you ever wish to discuss your experience in any more detail, do always feel free to reach out to us directly.
酒店回复: Thank you. Your patience and understanding throughout that turbulent period was sincerely appreciated by all of our staff. Should your travels ever bring you back around to the Springfield area, it would be an honor to host you once more.
酒店回复: We're very sorry to hear about your poor experience checking in, Rory. While we're just as happy to hear that that it was resolved, we understand still that any inconvenience can be dampening, especially so late into the night. We'll remind staff to always double check all aspects of a reservation with a guest before fully checking-in, and we'll be sure to utilize your notes in our efforts to continue to refine the guest experience and improve the hotel on a whole. If you ever want to discuss your experience in any more detail, and what we can do to make it right, our staff are always happy and ready to pick up the phone.
酒店回复: Thanks for the review, Jean. While we're incredibly pleased to hear you enjoyed much of your stay, we recognize that we let you down when it came to our breakfast service, and for that we're very sorry. We'll ensure that all staff are spoken to and reminded of the etiquette, attention, and care expected while on duty. We appreciate you bringing this to light so we can ensure it doesn't happen again. Should you ever return back to the Springfield area, we'd be honored to show you how much we've improved.
酒店回复: It's so wonderful to hear, Frank, that you enjoyed your stay with us, as much as we enjoyed having you here. Thank you for the ever so kind review and take care on your travels ahead!
酒店回复: We're sorry to hear about the escalator, but so glad that we were able to help recover your experience with us! Thanks for your patience throughout and even for taking the time to fill out an incredible review afterwards!
酒店回复: We're so happy to hear you enjoyed you with us, and we're deeply appreciative of your insight into our pricing. When attempting to refine the guest experience, it's important that we are able to incorporate all perspectives into the planning and arranging of the hotel's services, and we'll make certain that yours is included as well. Thank you again, and we wish you all the best on your travels ahead.
酒店虽然比较旧但是很干净，房间宽敞，门口就有麦当劳，red lobster，不错！
很失望没有延迟退房。酒店房间的餐厅菜单可以更人性化一些。工作人员非常友好。周六的调酒师非常友好，很快就修改了我们的点餐单。餐厅的Greg和Ashley B服务非常出色，他们服务迅速周到。
房间内部很漂亮，干净整洁，工作人员很棒......他们提供早餐，每人需额外支付 15 美元，但非常值得......停车场就在酒店，而且有很多停车位，如果有机会，我肯定会再次入住！
我退房时想索要收据。她告诉我，因为我不是直接通过他们预订，而是通过第三方（*******）预订的，所以她无法也不愿提供收据。我只能找*******要。而且她的态度也很粗鲁。
酒店前一天晚上就被预订满了，所以入住的时候不得不等了一会儿才准备好房间。工作人员非常友好热情，帮我解决了一些问题。他们尽量避免了一点小麻烦。
旧房需要翻新
我预订了一张特大床，晚上11点带着一个2岁的孩子入住，结果安排我住的是大床房，但工作人员非常友好，给我们安排了一张特大床房。酒店需要翻新一下。
酒店很棒。自助早餐也不错。餐厅里还没坐满一半，但我还是得叫人过来拿咖啡，结果他们再也没回来拿第二杯。饮料只能通过服务员提供，不然我早就自己点了。
非常好的酒店，设施齐全。主要是一个会议中心，拥有几间大型会议室和支持人员。二楼的餐厅和酒吧很方便，餐饮也很棒。
我们住得很愉快，值得推荐。
这些年来我们住过很多次。可惜的是，这次有一部电梯和一部自动扶梯停运了。工作人员非常乐于助人，态度也很好。我们还会再来的。
总的来说，这是一个很棒的住处。床非常软。自助早餐不错，但绝对不值18美元的价格。我们很幸运，在这里加了1美元的早餐。位置中心。