酒店回复: Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our breakfast and found our team to be friendly—that means a lot to us!We appreciate your understanding regarding the renovation and the construction noise. We're working hard to improve our facilities, and it's great to hear that the disruption was manageable.We're truly sorry that your daughter was unable to enjoy the pool during your stay. While the situation was out of our control, we take health and safety seriously and had to act quickly. We completely understand the disappointment and hope it didn’t take away too much from your overall experience.We hope to welcome you and your family back once the renovations are complete—and with a fully operational pool!
Unexpected stay due to vehicle accident. So thankful there was a room available and morning staff at check out was very helpful and courtious.
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酒店回复: Thank you for taking the time to share your experience. We’re so sorry your stay came under such stressful circumstances, but we’re glad we were able to provide a comfortable room when you needed it most. It’s wonderful to hear that our morning staff was helpful and courteous during checkout. We appreciate your kind words and wish you safe and smooth travels ahead.
1.0分
其他
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After 3 hours in the lobby, we left. The clerk said she didn’t get the confirmation change. The representative from ******* was very helpful, but the clerk at the hotel kept saying this happens when you book through *******. I showed her my confirmation but she said she has to wait till it comes through her computer. What a disappointment
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酒店回复: I’m so sorry to hear about your experience. Waiting three hours in the lobby only to be told the hotel couldn’t see your confirmation must have been incredibly frustrating. She did offer to make a new reservation for you being the original reservation was booked for the wrong dates. Unfortunately, we can not change the dates on those reservations. We can only check them in and out. We would be happy to help you make a reservation through us in the future if you choose to come back.
3.0分
其他
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We stayed two nights they didn’t clean up empty trash or bring fresh towels for the next day. When I called they said I would need to come down and get the towels. I struggled to get the cart on the door with suitcases they just sat there.
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酒店回复: Thank you for your feedback. Hilton requirements are the stayover service is every other day. So being you were only here the 2 nights you wouldn't have gotten stayover service unless you would have requested it upon checking in. We absolutely would have had housekeeping clean your room if you wanted it.
4.0分
其他
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The staff was amazing and was helpful. We came there for a XC meet and have a big group and they were so patient with me and I got everything/everyone situated.
酒店回复: Thank you for your feedback We were glad to have you guys.
5.0分
情侣出游
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Our room was clean, front desk staff were very sweet, breakfast variety from hot eggs, and sausage to fruit yogurt. Everything was there. Pet friendly, which meant the world to us! We will stay there again.
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酒店回复: Thank you for your feedback. We are glad to hear you enjoyed your stay with us and hope to see you again.
5.0分
其他
Love the staff
I just loved the friendliness staff. Love this place so much. Don’t have to worry about cleanliness at all because we know it is taken care of
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酒店回复: Thank you for your feedback. We are glad to hear you enjoyed your stay with us.
2.0分
商务出差
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Manager there was very rude. Didn’t catch her name, but I stayed there on Oct. 4-5th. Woke up a little late and was still gathering my belongings to check out past 12:00 which I was understanding and apologetic to the cleaning staff, and willing to pay the security fee for staying over check out time. The manager came knocking in a very rude manner, asked me to come outside. Preceded to tell me she “needed me out of the room now. Check out is at noon it’s now 12:15. If you’re not out of here right now, I’m going to charge you the 50$ security fee.” With the tone of voice she had with me, I just said “ok” and responded with a blunt tone of voice saying I “was getting my things and I’m leaving right now.” She replied with “well I’m charging you the 50$ and you still have until 12:30. Not 12:31. 12:30. I need you off the premises.” Never coming back, not worth the money. Rather pay more to stay at a place they don’t treat me like I broke in and didn’t just pay for a room there.
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酒店回复: Thank you for sharing your experience with us. I'm truly sorry to hear about the way you felt treated during your stay, and I want to sincerely apologize for the interaction you described. It’s never our intention to make any guest feel unwelcome or disrespected.While we do have policies regarding checkout times, our team should always communicate those expectations with courtesy and professionalism. I regret that this was not your experience, and I will be addressing this situation internally to ensure it’s handled more appropriately in the future.We value all feedback — even when it’s tough to hear — because it helps us improve. While I understand your decision not to return, I hope we might have the opportunity to make things right down the road.
2.0分
其他
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They had a remodel going on but didn’t tell me. There was hammering til 7pm on a Saturday. However these rooms are in desperate need of updating for the price of a room. Also the pool said it opened at 9am it was not and front desk said they were busy and didn’t know when it open.
泳池里有便便
酒店有一楼因装修关闭，施工噪音有些大。不过还可以忍受。早餐很棒，工作人员也很热情友好。女儿很生气，因为她打算去游泳，结果有人在泳池里大便。这不是酒店的错。他们关闭泳池的做法是对的。
一晚179美元简直荒唐。被子上有个污渍，我们只能猜测是尿液或血液。508房间。我们想吃早餐的时候，那些异教徒和下流**的人挤满了桌子，根本吃不到早餐，所以我们就走了。反正看起来也不好。作为一个20年的希尔顿荣誉会员，我们还是感到失望。
Unexpected stay due to vehicle accident. So thankful there was a room available and morning staff at check out was very helpful and courtious.
After 3 hours in the lobby, we left. The clerk said she didn’t get the confirmation change. The representative from ******* was very helpful, but the clerk at the hotel kept saying this happens when you book through *******. I showed her my confirmation but she said she has to wait till it comes through her computer. What a disappointment
We stayed two nights they didn’t clean up empty trash or bring fresh towels for the next day. When I called they said I would need to come down and get the towels. I struggled to get the cart on the door with suitcases they just sat there.
The staff was amazing and was helpful. We came there for a XC meet and have a big group and they were so patient with me and I got everything/everyone situated.
Our room was clean, front desk staff were very sweet, breakfast variety from hot eggs, and sausage to fruit yogurt. Everything was there. Pet friendly, which meant the world to us! We will stay there again.
Love the staff
I just loved the friendliness staff. Love this place so much. Don’t have to worry about cleanliness at all because we know it is taken care of
Manager there was very rude. Didn’t catch her name, but I stayed there on Oct. 4-5th. Woke up a little late and was still gathering my belongings to check out past 12:00 which I was understanding and apologetic to the cleaning staff, and willing to pay the security fee for staying over check out time. The manager came knocking in a very rude manner, asked me to come outside. Preceded to tell me she “needed me out of the room now. Check out is at noon it’s now 12:15. If you’re not out of here right now, I’m going to charge you the 50$ security fee.” With the tone of voice she had with me, I just said “ok” and responded with a blunt tone of voice saying I “was getting my things and I’m leaving right now.” She replied with “well I’m charging you the 50$ and you still have until 12:30. Not 12:31. 12:30. I need you off the premises.” Never coming back, not worth the money. Rather pay more to stay at a place they don’t treat me like I broke in and didn’t just pay for a room there.
They had a remodel going on but didn’t tell me. There was hammering til 7pm on a Saturday. However these rooms are in desperate need of updating for the price of a room. Also the pool said it opened at 9am it was not and front desk said they were busy and didn’t know when it open.