酒店回复: Dear Ernesto,¡Gracias! Nos alegra mucho saber que disfrutó su estancia con nosotros. ¡Esperamos darle la bienvenida nuevamente muy pronto en Scottsburg!Warm regards,
2.0分
其他
Clerk ran my card and insisted it was declined without trying it again. The wrong expiration date had been entered…not helpful at all
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酒店回复: Thank you for bringing this to my attention. I sincerely apologize for the frustration you experienced at check-in. That situation should have been handled with more care, patience, and professionalism—especially when it was simply an entry error with the expiration date. I’m truly sorry that your card was not re-run and that you were made to feel unsupported.This is not the level of service we expect or accept from our front desk team, and your feedback is being taken seriously. I will be addressing this directly with our staff to reinforce proper procedures and, most importantly, the importance of being helpful and solution-focused with our guests.We appreciate you choosing to stay with us despite this inconvenience, and I hope you’ll allow us the opportunity to provide you with a much better experience in the future.Warm regards,Dawn BrewerGeneral Manager
5.0分
其他
10+
The staff in both stays to and from our trip are above and beyond gracious and accommodating! Making us feel welcome ! Rooms are a10 in cleanliness !
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酒店回复: Thank you so much for this amazing feedback! It truly means a lot to hear that our team took such great care of you on both legs of your trip and made you feel genuinely welcome each time. That’s exactly the kind of experience we strive to provide.I’m also thrilled to know you rated the room cleanliness a 10 out of 10—our housekeeping team will be so proud to hear that their hard work is being noticed. We sincerely appreciate your loyalty and look forward to welcoming you back again on your next travels.Warmest regards,Dawn BrewerGeneral Manager
5.0分
其他
Great place to stay! Lots of fast food choices, I opted for the 4 minute drive to Bootleggers Bar and Grill. Great food and service.
5.0分
商务出差
The hotel staff was amazing, and we really enjoyed the patio area with the fire pit!Its very nice and decorated so cute, makes ya feel at home!!
4.0分
情侣出游
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Asked the desk staff for food recommendations pointed us too a very good restaurant just a little ways away food was very good. Room was clean and bed was very comfortable, room essentials like shampoo, lotion plus had keurig coffee machine in room with coffee options. Would definitely stay again.
3.0分
其他
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Power Outage
Hotel was very nice when we arrived, clean and well kept. Check in staff was great. Pool is small but clean.
Issue was when power went out at 6am. No communication from staffing about what the issue was or when it would get fixed. Other business's next door had power. Was a hot morning so we had to wake up and check out early because our third floor room was super hot.
They still served breakfast but it was packed due to everyone leaving their rooms to try and stay cool. No apology or apparent concern from morning staff of the outage. Though I’m sure they were busy.
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酒店回复: Thank you for sharing your experience. I'm glad to hear that you found the hotel clean, well-kept, and that our check-in team made a great impression. We appreciate your kind words about the property and staff.I want to sincerely apologize for the inconvenience caused by the unexpected power outage. While the situation was outside of our control, we understand how frustrating it must have been—especially in a warm third-floor room with limited communication. You're absolutely right that we should have done a better job keeping our guests informed and supported throughout that time, and I truly regret that this impacted your stay.Please know that your feedback is being taken seriously and will be used as a training opportunity to ensure better communication and guest care during any future unexpected disruptions. We do hope you'll give us another opportunity to provide the full, comfortable experience we’re known for.Warm regards
4.0分
商务出差
The staff members at the front desk were nice, efficient, and helpful. They made check-in smooth, which really set the tone for a good experience.
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酒店回复: Thank you so much for your kind words! I’m thrilled to hear that our front desk team made such a great impression and helped set the tone for your stay. Smooth, friendly check-ins are exactly what we strive for, and I’ll be sure to pass along your compliments to the team. We hope to welcome you back again soon!Warm regards,
每次出差的首选
很棒的住宿地点！也很适合带孩子来！
我喜欢它
Clerk ran my card and insisted it was declined without trying it again. The wrong expiration date had been entered…not helpful at all
10+
The staff in both stays to and from our trip are above and beyond gracious and accommodating! Making us feel welcome ! Rooms are a10 in cleanliness !
Great place to stay! Lots of fast food choices, I opted for the 4 minute drive to Bootleggers Bar and Grill. Great food and service.
The hotel staff was amazing, and we really enjoyed the patio area with the fire pit!Its very nice and decorated so cute, makes ya feel at home!!
Asked the desk staff for food recommendations pointed us too a very good restaurant just a little ways away food was very good. Room was clean and bed was very comfortable, room essentials like shampoo, lotion plus had keurig coffee machine in room with coffee options. Would definitely stay again.
Power Outage
Hotel was very nice when we arrived, clean and well kept. Check in staff was great. Pool is small but clean.
Issue was when power went out at 6am. No communication from staffing about what the issue was or when it would get fixed. Other business's next door had power. Was a hot morning so we had to wake up and check out early because our third floor room was super hot.
They still served breakfast but it was packed due to everyone leaving their rooms to try and stay cool. No apology or apparent concern from morning staff of the outage. Though I’m sure they were busy.
The staff members at the front desk were nice, efficient, and helpful. They made check-in smooth, which really set the tone for a good experience.