They said a $50 deposit but they charged me $100. I contacted them many times and they refused to give me my deposit back. They said I smoked in the room and I don't even smoke. Do not go there. Besides being gross they will steal your money.
点评来源 Trip.com
2.2分
客房 - 带2张双人床 - 禁烟
朋友出游
原文
翻译由AI提供
太糟糕了
点评来源 Trip.com
1.0分
其他
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First room wasn’t cleaned looked like some came in and sat on the bed then left. Stains on the sheets and blankets. Heat/A/C didn’t work. Blankets are super thin also.
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酒店回复: Hello Jake,Thank you for sharing your feedback about your recent stay. We take cleanliness and comfort seriously, and I apologize that your experience did not meet expectations. Your comments regarding the room condition and amenities will be documented and reviewed with our team to ensure we maintain high standards. We appreciate your insights, as they help us improve for future guests. Thank you for your understanding.
1.0分
商务出差
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We were shifted three times to different room due air conditioning and the room we got has no bulbs and toilet door was broken and the lady on counter she was yelling at me for no reason taking her bad day on me and my friend when we told her the problem no one has right to yell it’s pathetic service and people they charged me too $50 more for checkout, I paid what ever she asked but no one has right to yell it was too loud like I was her servant
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酒店回复: Hello Karima,Thank you for sharing your feedback about your recent stay. We genuinely apologize for the inconveniences you encountered regarding the room issues and the interaction with our staff. Your comments have been noted, and we take this feedback seriously to ensure that all guests are treated with respect and professionalism. We appreciate your input as it helps us improve our services for future guests. Please reach out directly to management for further assistance regarding your concerns.
2.0分
其他
Rooms are disgusting. Hotel very outdated. Indoor pool was freezing and run down . Was definitely cheapest listed with pool they didn't lie lol.
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酒店回复: Hello Jeremy,Thank you for sharing your experience. We appreciate your feedback regarding the condition of the rooms and the pool area. Your comments are valuable as they help us identify areas for improvement. We hope you had a chance to enjoy other aspects of your stay, and we wish you all the best in your future travels.
1.0分
其他
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We had to get moved twice! The first room was filthy, the toilet was broken and clogged up with urine in it. The second room had no heat and it was 32 degrees outside. The pool was freezing. The only good thing was the front desk agent who went above and beyond to make sure we got into a room we could sleep in.
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酒店回复: Hello Martinw,Thank you for sharing your feedback about your recent stay. We appreciate your positive remarks about the front desk agent's exceptional service. We take cleanliness and comfort seriously, and your comments regarding the room conditions and temperature will be shared with management for their review. We value all guest experiences and strive to improve where needed. Your insights are important to us as we continue to enhance our services for future guests.
1.0分
商务出差
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Waited with 3 other guests at check in on a Monday at 3:45-4:30 the entire lobby was unattended, the two other guests and myself called several times no answer, no sign on the desk be back, no nothing, pool/gym the two biggest amenities CLOSED ON NOV 8th, rooms are ok definitely not what you would expect from a Baymont. On Saturday I was forced to check-out or they would call the police all because the CC on the room was my brothers as he paid for the week to keep out of my car, only to be forced out he called and talked to a different person who fixed the stay and had to get all my stuff and check into a whole different room. None of lamps work, double bed room there was a towel, hand , and face cloth. Hair dryer broken, desk chair leaning and dangerous.
This location in Merrillville is ran like carp, asked to speak to the GM on day two about the lobby being totally infrared for over a half an hour. Never came and talked to me. The lady at the front desk Indiana chick just acted like leave a cash I’ll and computers and everything unsecured for that time frame at that time of the day is unacceptable.
When o asked about the pool I wactokd it’s closed for shocking joe it an a best western 20 years ago I don’t know any closing that takes a week to work. The pol was finally open my lady day here but you have to hi to the desk they let you in and it’s 3pm-9pm so silly I was told they had issues in the past? Ok…….? and yet the pool is visible from the front desk!!!
worst!
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酒店回复: Hello Steven,Thank you for sharing your feedback regarding your recent stay. We value your insights and will address the concerns you raised with our team. Our goal is to provide a satisfactory experience for all guests, and your comments about check-in procedures and amenities are important for our ongoing improvement. We are committed to enhancing our services and appreciate your detailed observations. Your experience as a guest matters to us, and we hope you will consider staying with us again in the future to see these efforts in action.
1.0分
其他
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Sooo baaddd the lights were not working and also the washroom seat tank was not working. When we ask to clear it they said do it by yourself. If there were any star bellow one i should have to do that
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酒店回复: Hello Saqib Naeem,Thank you for sharing your feedback. We are committed to providing a satisfactory experience for our guests, and we take all comments seriously. We encourage you to reach out to management directly to discuss your concerns further. Your input is valuable in helping enhance our services for future guests, and we appreciate you bringing this to our attention.
1.0分
其他
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DISGUSTING!!!
DO NOT STAY HERE .
ITS LOOKS LIKE A CRACK MOTEL.
I booked a room for 5 days . I checked in and went to the room and OMG! I immediately called and told them I was NOT staying here. They refused to give me a refund or my so called damage deposit of $100 back.
I am taking this to the corporate office to make sure they at least know what's going on at one of their Hotels in merriville indiana.
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酒店回复: Hello Lori,We appreciate your feedback and take all concerns seriously. The experience you described does not meet our standards, and we regret that your stay was not satisfactory. We encourage you to reach out to management so they can address your concerns directly. Your comments are important to us and will be considered for future improvements. Thank you for bringing this to our attention.
1.0分
其他
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The room I booked was in poor condition, and the bathroom was completely clogged, making it unusable for the entire day. Despite our repeated requests, the staff didn’t change our room. When we spoke to the manager, she was extremely rude and even shouted at us. very unprofessional and disrespectful. We also asked the staff to at least clean the toilet by midday, but they didn’t take any action.
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酒店回复: Hello Mercy,Thank you for sharing your feedback regarding your stay. We take all guest comments seriously, as they help us understand areas needing improvement. We are disappointed to hear about your experience with the condition of your room and the service provided. It is important for us to maintain high standards of professionalism, and your input will be shared with management for review. We hope to better serve you in the future.
这绝对是我住过最恶心的酒店了。我们最初被分到220号房间，空调吹出来的是热风。于是他们把我们换到了217号房。我儿子去洗澡的时候，发现浴缸里黏着口香糖和头发。我跑到前台，给她看了我拍的照片。我告诉她我们已经开了10个小时的车，很想好好泡个澡放松一下。她给了我104号房间的钥匙。这是一个残疾人房间，闻起来有股尿味，而且是无障碍淋浴间。这时候我彻底放弃了。请大家听我的劝告，千万别住这里！我真不敢想象床垫上有什么脏东西。
They said a $50 deposit but they charged me $100. I contacted them many times and they refused to give me my deposit back. They said I smoked in the room and I don't even smoke. Do not go there. Besides being gross they will steal your money.
太糟糕了
First room wasn’t cleaned looked like some came in and sat on the bed then left. Stains on the sheets and blankets. Heat/A/C didn’t work. Blankets are super thin also.
We were shifted three times to different room due air conditioning and the room we got has no bulbs and toilet door was broken and the lady on counter she was yelling at me for no reason taking her bad day on me and my friend when we told her the problem no one has right to yell it’s pathetic service and people they charged me too $50 more for checkout, I paid what ever she asked but no one has right to yell it was too loud like I was her servant
Rooms are disgusting. Hotel very outdated. Indoor pool was freezing and run down . Was definitely cheapest listed with pool they didn't lie lol.
We had to get moved twice! The first room was filthy, the toilet was broken and clogged up with urine in it. The second room had no heat and it was 32 degrees outside. The pool was freezing. The only good thing was the front desk agent who went above and beyond to make sure we got into a room we could sleep in.
Waited with 3 other guests at check in on a Monday at 3:45-4:30 the entire lobby was unattended, the two other guests and myself called several times no answer, no sign on the desk be back, no nothing, pool/gym the two biggest amenities CLOSED ON NOV 8th, rooms are ok definitely not what you would expect from a Baymont. On Saturday I was forced to check-out or they would call the police all because the CC on the room was my brothers as he paid for the week to keep out of my car, only to be forced out he called and talked to a different person who fixed the stay and had to get all my stuff and check into a whole different room. None of lamps work, double bed room there was a towel, hand , and face cloth. Hair dryer broken, desk chair leaning and dangerous.
This location in Merrillville is ran like carp, asked to speak to the GM on day two about the lobby being totally infrared for over a half an hour. Never came and talked to me. The lady at the front desk Indiana chick just acted like leave a cash I’ll and computers and everything unsecured for that time frame at that time of the day is unacceptable.
When o asked about the pool I wactokd it’s closed for shocking joe it an a best western 20 years ago I don’t know any closing that takes a week to work. The pol was finally open my lady day here but you have to hi to the desk they let you in and it’s 3pm-9pm so silly I was told they had issues in the past? Ok…….? and yet the pool is visible from the front desk!!!
worst!
Sooo baaddd the lights were not working and also the washroom seat tank was not working. When we ask to clear it they said do it by yourself. If there were any star bellow one i should have to do that
DISGUSTING!!!
DO NOT STAY HERE .
ITS LOOKS LIKE A CRACK MOTEL.
I booked a room for 5 days . I checked in and went to the room and OMG! I immediately called and told them I was NOT staying here. They refused to give me a refund or my so called damage deposit of $100 back.
I am taking this to the corporate office to make sure they at least know what's going on at one of their Hotels in merriville indiana.
The room I booked was in poor condition, and the bathroom was completely clogged, making it unusable for the entire day. Despite our repeated requests, the staff didn’t change our room. When we spoke to the manager, she was extremely rude and even shouted at us. very unprofessional and disrespectful. We also asked the staff to at least clean the toilet by midday, but they didn’t take any action.