They said a $50 deposit but they charged me $100. I contacted them many times and they refused to give me my deposit back. They said I smoked in the room and I don't even smoke. Do not go there. Besides being gross they will steal your money.
点评来源 Trip.com
2.2分
客房 - 带2张双人床 - 禁烟
朋友出游
原文
翻译由AI提供
太糟糕了
点评来源 Trip.com
1.0分
其他
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Avoid this hotel at all cost the front desk. Service is terrible. They charge my card twice. I’m going to post that now. Stay away from this property. The room were dirty and the service is terrible.
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酒店回复: Hello Brian,Thank you for sharing your feedback. We take guest concerns seriously and appreciate your comments regarding the front desk service and room cleanliness. Your experience is important to us, and we encourage you to reach out to management directly to discuss your concerns further. We value your input as we continually strive to enhance the experience for all our guests.
1.0分
其他
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The rooms was DISGUISING I was transferred to multiple (3) rooms before deciding I’m not staying here… my kids was disgusted by the pool as we walked by and didn’t want to get in. After asking for a manager multiple times I was turned away by a short Indian lady who refuse to show her name badge or verbally give me her name. She didn’t want to give a refund and also being very rude to me and my children. I Called multiple times to speak with manager after bring told manager is unavailable. I still haven’t received refund or manager response. Hotel should get get 0 stars 1 was minimum. Hotel smells so bad of animals and smoke. Wouldn’t recommend.
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酒店回复: Hello Letwun,We appreciate your feedback and regret that your experience did not meet your expectations. We value guest satisfaction and take all concerns seriously. Please reach out to management directly regarding your experience for further assistance. Your comments will be taken into consideration as we strive to improve our services and facilities in the future. Thank you for sharing your thoughts with us.
3.0分
其他
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The room was clean and the beds were comfortable. The lamp on the nightstand didn't work and the curtains were torn. Breakfast was from 6am to 8:30am. Well, they tried to refuse making more sausages. We complained because you're supposed to keep replacing what's run out until breakfast time is over. The waffles were good. The biscuits were hard and the gravy was watered down way too much. Overall the stay was good for a nights rest.
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酒店回复: Hello Kendra,Thank you for taking the time to share your experience. We're glad to hear you found the room clean and the beds comfortable. Your feedback about the breakfast service and room amenities is valuable, and we will make sure to pass it along to the appropriate teams. We appreciate your input, and we hope you consider staying with us again in the future for another restful visit.
3.0分
家庭亲子
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The facility is not being kept as well as it should be. I've stayed at this fasility several times in the past and the condition and cleanliness has changed for the worse.
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酒店回复: Hello Carl,Thank you for sharing your feedback with us. We value your loyalty and take your concerns regarding the facility's condition seriously. Your insights are important as they help us understand how we can enhance our guests' experiences. We will share your comments with the appropriate team for consideration moving forward. We hope you'll consider staying with us again in the future to see any improvements that may be made.
2.0分
其他
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Better than a motel, I guess.
Bathroom was not clean at all. Old used soap in the tub and empty water bottles behind the bed. Breakfast was very lackluster and the service was very poor.
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酒店回复: Hello Isaiah,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and service seriously and will certainly pass your comments on to our team for review. We strive to provide a pleasant experience for all our guests, and your insights are valuable in helping us improve. We hope to provide you with a better experience in the future.
1.0分
其他
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Don’t stay here
BEWARE. From having to wait 15 minutes to be checked-in, to the disgusting conditions… our stay was 30 minutes long. We checked-in, hauled all of our luggage to our room (without trying to touch anything with it), saw how dirty our room was, booked another room at a different hotel, and checked back out. Even that was too long of a stay. The only clean thing our room had was bedding, maybe. We were too afraid to check. There was cat food and litter on the floor in the bathroom. Cat food on the carpet by the beds. The room didn’t see a vacuum. The chairs were nasty. I sat down but only because I was having a panic attack. I knew I couldn’t get a refund, and I didn’t have the money to spend on another hotel, but there was no chance we were sleeping there. My 9 year old daughter said she’d sleep in the car instead. I’m by no means a clean-freak, and this place sent me into a panic. It needs to be closed down and a sanitizer bomb needs to be sent off in there. I spent part of my rent on another hotel and I’m so glad that I did.
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酒店回复: Hello Caci, Thank you for sharing your feedback regarding your recent experience. We're sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of your room. We take guest feedback seriously and strive to ensure a pleasant experience for everyone. Your comments will be forwarded to management for further consideration as we work to improve our services. We appreciate your input and hope for better experiences in the future.
2.0分
其他
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Don’t stay here!
Honestly don’t stay here from lack of communication from check in (didn’t tell us when breakfast is and didn’t inform us the pool was closed)
The room was super musty smelling and the door didn’t shut properly and grip bar was falling off the wall in the shower
The only nice thing was the bed
Honestly I would not stay here again or recommend it to anyone
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酒店回复: Dear Guest, Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations. Communication is important to us, and we appreciate your comments regarding check-in procedures. We will take note of your observations about the room for future improvements. It's good to know that you found the bed comfortable. We hope you will consider giving us another chance in the future, as we value every guest's experience and strive to improve continuously.
1.0分
家庭亲子
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It is dirty, and stained up.....fitness area items didn't work, the pool looks nasty. There is a nasty musty smell when heat was turned on and the room kept that smell. We are only staying one night, but we won't be returning to this hotel. It's probably the worst hotel we have stayed in.
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酒店回复: Hello Elizabeth, Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance very seriously, and your comments will be forwarded to our management team for review. We strive to provide a positive experience for all guests, and we regret that your stay did not meet your expectations. We appreciate your insights, as they help us identify areas for improvement in our services and facilities. Your input is valuable to us, and we will continue to work toward enhancing our guest experience.
这绝对是我住过最恶心的酒店了。我们最初被分到220号房间，空调吹出来的是热风。于是他们把我们换到了217号房。我儿子去洗澡的时候，发现浴缸里黏着口香糖和头发。我跑到前台，给她看了我拍的照片。我告诉她我们已经开了10个小时的车，很想好好泡个澡放松一下。她给了我104号房间的钥匙。这是一个残疾人房间，闻起来有股尿味，而且是无障碍淋浴间。这时候我彻底放弃了。请大家听我的劝告，千万别住这里！我真不敢想象床垫上有什么脏东西。
They said a $50 deposit but they charged me $100. I contacted them many times and they refused to give me my deposit back. They said I smoked in the room and I don't even smoke. Do not go there. Besides being gross they will steal your money.
太糟糕了
Avoid this hotel at all cost the front desk. Service is terrible. They charge my card twice. I’m going to post that now. Stay away from this property. The room were dirty and the service is terrible.
The rooms was DISGUISING I was transferred to multiple (3) rooms before deciding I’m not staying here… my kids was disgusted by the pool as we walked by and didn’t want to get in. After asking for a manager multiple times I was turned away by a short Indian lady who refuse to show her name badge or verbally give me her name. She didn’t want to give a refund and also being very rude to me and my children. I Called multiple times to speak with manager after bring told manager is unavailable. I still haven’t received refund or manager response. Hotel should get get 0 stars 1 was minimum. Hotel smells so bad of animals and smoke. Wouldn’t recommend.
The room was clean and the beds were comfortable. The lamp on the nightstand didn't work and the curtains were torn. Breakfast was from 6am to 8:30am. Well, they tried to refuse making more sausages. We complained because you're supposed to keep replacing what's run out until breakfast time is over. The waffles were good. The biscuits were hard and the gravy was watered down way too much. Overall the stay was good for a nights rest.
The facility is not being kept as well as it should be. I've stayed at this fasility several times in the past and the condition and cleanliness has changed for the worse.
Better than a motel, I guess.
Bathroom was not clean at all. Old used soap in the tub and empty water bottles behind the bed. Breakfast was very lackluster and the service was very poor.
Don’t stay here
BEWARE. From having to wait 15 minutes to be checked-in, to the disgusting conditions… our stay was 30 minutes long. We checked-in, hauled all of our luggage to our room (without trying to touch anything with it), saw how dirty our room was, booked another room at a different hotel, and checked back out. Even that was too long of a stay. The only clean thing our room had was bedding, maybe. We were too afraid to check. There was cat food and litter on the floor in the bathroom. Cat food on the carpet by the beds. The room didn’t see a vacuum. The chairs were nasty. I sat down but only because I was having a panic attack. I knew I couldn’t get a refund, and I didn’t have the money to spend on another hotel, but there was no chance we were sleeping there. My 9 year old daughter said she’d sleep in the car instead. I’m by no means a clean-freak, and this place sent me into a panic. It needs to be closed down and a sanitizer bomb needs to be sent off in there. I spent part of my rent on another hotel and I’m so glad that I did.
Don’t stay here!
Honestly don’t stay here from lack of communication from check in (didn’t tell us when breakfast is and didn’t inform us the pool was closed)
The room was super musty smelling and the door didn’t shut properly and grip bar was falling off the wall in the shower
The only nice thing was the bed
Honestly I would not stay here again or recommend it to anyone
It is dirty, and stained up.....fitness area items didn't work, the pool looks nasty. There is a nasty musty smell when heat was turned on and the room kept that smell. We are only staying one night, but we won't be returning to this hotel. It's probably the worst hotel we have stayed in.