酒店回复: Hello, Thank you for taking the time to leave a review regarding your stay. We understand your experience was not ideal and thus below our service standards. We appreciate your feedback and will work hard to improve for all future guests. We truly hope to see you return in the future.Best,
酒店回复: Dear guest,Thank you for taking the time to leave a review about your recent experience with us. We have since completed our renovation and would welcome the opportunity to provide much better service given you return in the future. We truly value your feedback and will continue to improve our service for all guests moving forward.
酒店回复: Hello, Thank you for taking the time to leave a review regarding your stay. We understand your experience was not ideal and thus below our service standards. We appreciate your feedback and will work hard to improve for all future guests. We truly hope to see you return in the future.Best,
2.0分
其他
原文
翻译提供方：Google
房间很脏
房间真的很脏。第一天地毯就湿了。光脚走路，脚很脏。地板太脏了，不得不买袜子走路。床底下还有食物。
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酒店回复: Hello, Thank you for taking the time to leave a review regarding your stay. We understand your experience was not ideal and thus below our service standards. We appreciate your feedback and will work hard to improve for all future guests. We truly hope to see you return in the future.Best,
酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place.After reviewing your bill, I don't see any additional charges or authorization, and while I do see the authorization for our incidental fee it shows as 30. I'd love the opportunity to discuss this more with you to ensure this is remembered as positive stay. Every Guest leaves happy is our motto at this location and I personally seek to put our people over profits. Feel free to call the hotel and ask for the GM.I hope you choose to stay with us again when your travels bring you back to the area.
酒店回复: Hello, Thank you for taking the time to leave a review regarding your stay. We understand your experience was not ideal and thus below our service standards. We appreciate your feedback and will work hard to improve for all future guests. We truly hope to see you return in the future.Best,
1.0分
其他
原文
翻译提供方：Google
入住前一小时接到电话说预订被取消了，真是令人失望。这让我们在最后一刻的安排上陷入了困境。
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酒店回复: Hello, Thank you for taking the time to leave a review regarding your stay. We understand your experience was not ideal and thus below our service standards. We appreciate your feedback and will work hard to improve for all future guests. We truly hope to see you return in the future.Best,
4.0分
其他
原文
翻译提供方：Google
尽管床很差，但住宿体验很棒
酒店员工非常好。乐于助人且友好。床对我来说有点硬。
房间里的厨房很干净。总之，我们喜欢住在这里，还会再来的
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酒店回复: Hello, Thank you for taking the time to leave a positive review regarding your recent stay! We hope that you choose to return in the near future!
酒店回复: Hello, Thank you for taking the time to leave a positive review regarding your recent stay! We hope that you choose to return in the near future!
5.0分
其他
原文
翻译提供方：Google
服务超棒！
员工的服务和友善程度都非常棒。
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酒店回复: Hello, Thank you for taking the time to leave a positive review regarding your recent stay! We hope that you choose to return in the near future!
房子正在装修。房间还可以，发现女服务员清洁浴室用的手套还在浴室里。沙发坏了。门锁插销坏了，缺了一块。我去了泳池，泳池绝对需要彻底翻新。另一位客人和我们一起坐在热水浴缸里，我看到他从热水浴缸里拽出一缕头发。我赶紧出来了！泳池区没有毛巾。就我们付的价钱来说，这根本不值得！太令人失望了。
房屋正在施工。房间：沙发坏了，清洁浴室的女服务员用的手套还在浴室里，毛巾需要更换，门锁坏了，还有一块东西丢失了。泳池区域有点不尽如人意，我坐在热水浴缸里，看到另一位客人拔掉了一撮头发。
我很失望，竟然要付全价入住一家正在施工的酒店（我到酒店才知道）。由于施工，停车位有限，停车场里堆满了垃圾。他们白天都在施工，用风镐凿岩，我没法在活动间隙小憩一会儿。我退房时提到了这一切，工作人员告诉我她会告诉她的经理，但我至今没有收到任何消息。
房间很脏
房间真的很脏。第一天地毯就湿了。光脚走路，脚很脏。地板太脏了，不得不买袜子走路。床底下还有食物。
房间很干净，但床很小，被子上有污渍。入住时我告诉他们我已经在第三方应用程序上付款了。仍然需要刷卡。对此有一种不好的感觉。退房后，我查看了我的银行账户，发现 Towneplace Suites 有三笔 160 美元的收费。我现在身无分文了。他们说他们修好了，退款要五天才能到。我们，我只想用这笔钱再住一间酒店房间。所以没什么大不了的，我会找一个有树林的地方，也许偷偷溜回去睡一晚，Towneplace 或万豪不会放弃一个房间来帮助那些被他们严重欺骗的人。最重要的是利润。利润获得市场份额我受够了我所在城镇的酒店向我收费，仅今年一年我就在酒店上花了 15,000 美元，向你保证其中 5,000 美元是偷来的
正在装修，第一天和第二天早上有几个小时没有自来水，所以没有厕所淋浴等。即使关闭暖气并打开窗户，房间温度仍然很高。热水浴缸很冷。至少把钱退还给我们了。
入住前一小时接到电话说预订被取消了，真是令人失望。这让我们在最后一刻的安排上陷入了困境。
尽管床很差，但住宿体验很棒
酒店员工非常好。乐于助人且友好。床对我来说有点硬。
房间里的厨房很干净。总之，我们喜欢住在这里，还会再来的
我住得很愉快。工作人员很友好。我唯一想抱怨的是每个淋浴间都应该有扶手。酒店正在施工，所以下次我住的时候可能会更好！
服务超棒！
员工的服务和友善程度都非常棒。