酒店回复: Dear Sean,Thank you for your feedback. We’ll review the charges on your account to ensure everything is accurate and address any discrepancies right away, and also encourage you to reach out to the third-party site you booked with. Rest assured, your comments have also been shared with our housekeeping team so they can give extra attention to the areas you mentioned. We look forward to providing a smoother, more seamless stay next time.
Clean room with everything needed for a long term stay. Breakfast was mediocre at best with frozen milk next to impossible to add to cereal. Actuall wish my stay was longer
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at the Residence Inn by Marriott Peoria. We are pleased to hear that you found your room clean and well-equipped for a long-term stay; it’s always our goal to provide a comfortable environment for our guests.We appreciate your comments about the breakfast experience. Your observation regarding the milk temperature is valuable, and we will certainly look into improving this aspect to enhance our guests' dining experience.It's wonderful to know that you wished your stay was longer, and we hope to have the pleasure of welcoming you back in the future for an even better experience.
3.0分
其他
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Room was okay, nothing special. Sort of older and run down so the price was pretty high for what you got. WiFi was inconsistent, constantly kicking us off. Room had an odd smell and overall needs updating. Probably wouldn't stay there again.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at our Residence Inn by Marriott Peoria. We genuinely appreciate your insights as they help us identify areas for improvement.We regret to hear that your room did not meet your expectations and that you experienced issues with the WiFi connectivity. We understand how important a reliable internet connection is, and we will certainly look into the matter to enhance our service. Additionally, we take your comments regarding the room's condition and odor seriously. Your observations will be shared with our maintenance team to ensure we address these concerns promptly.We strive to provide a comfortable and pleasant experience for all our guests, and your feedback is invaluable in helping us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
3.0分
其他
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Not having the hot tub going was very aggravating and made us mad. We booked your hotel specifically because it had a hot tub. These things need to be kept up and open if you’re going to advertise that you have them. Also didn’t like that the outside door near our room didn’t need a key to get in. That security issue is unsettling
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酒店回复: Thank you for staying with us and taking the time to share your feedback. We’re sorry for the disappointment regarding the hot tub and the concern with the door access. Your comments are important and will be reviewed by our team to help us improve the guest experience.
4.0分
其他
The room was very clean , smelled good , didn't eat breakfast . It was very quite . I love that ! I will stay again.
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酒店回复: Thanks for taking the time to let us know how well we did at making your stay enjoyable. Our staff works hard to make sure each guest has a wonderful experience. We appreciate that you will choose Residence Inn Peoria again and look forward to hosting you on your next visit.
4.0分
家庭亲子
Tub had a hole in the side of it. Carpets were filthy. Main room TV didn’t
Work.
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酒店回复: Thank you for your feedback. We're sorry to hear about the issues you encountered regarding cleanliness and our in-room amenities. Your comments are valued and will be shared with our team to address and improve our guest experience.
2.0分
其他
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Room was not clean. Trash under the sink and dirty towel on the back of the bathroom door. Elevator sounded and jarred like it was going to break any minute. Jacuzzi had been down for some time but no mention of it on their website or when you came in. There should be some kinda discount when all the amenities are not functioning. After all you're paying for it.
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酒店回复: Dear William, Thank you for taking the time to share your experience. We're truly sorry that your stay did not meet expectations and that several issues impacted your visit. Your feedback is being shared with our team so we can address these concerns and improve moving forward. We appreciate you bringing this to our attention.
水疗中心坏了，而这正是我们选择这家酒店的主要原因。早餐选择不多，而且味道也不好。我们第一个房间的地板湿透了，酒店却说已经深度清洁过了。我们要求换房，结果新房间的冰箱又坏了。我以后绝对不会再住这家酒店了。
我预订房间时已经预付了费用。现在，一周过去了，我收到了151美元的账单，还有两笔待付的账单，分别是20美元和120美元。浴室很脏。看起来好像好几个星期都没人打扫过浴室门后面了。
这是我经历过的最糟糕的体验！！！他们没有我们预订的房间，只免费给了我们另一间房住一晚，然后就把我们所有的东西都拿走装进垃圾袋里，事先没有任何通知！
太糟糕了。他们多收了我的钱。前台工作人员态度恶劣，还撒谎。我以后再也不会住这里了。
Clean room with everything needed for a long term stay. Breakfast was mediocre at best with frozen milk next to impossible to add to cereal. Actuall wish my stay was longer
Room was okay, nothing special. Sort of older and run down so the price was pretty high for what you got. WiFi was inconsistent, constantly kicking us off. Room had an odd smell and overall needs updating. Probably wouldn't stay there again.
Not having the hot tub going was very aggravating and made us mad. We booked your hotel specifically because it had a hot tub. These things need to be kept up and open if you’re going to advertise that you have them. Also didn’t like that the outside door near our room didn’t need a key to get in. That security issue is unsettling
The room was very clean , smelled good , didn't eat breakfast . It was very quite . I love that ! I will stay again.
Tub had a hole in the side of it. Carpets were filthy. Main room TV didn’t
Work.
Room was not clean. Trash under the sink and dirty towel on the back of the bathroom door. Elevator sounded and jarred like it was going to break any minute. Jacuzzi had been down for some time but no mention of it on their website or when you came in. There should be some kinda discount when all the amenities are not functioning. After all you're paying for it.