酒店回复: Thank you for your feedback, we are happy to hear that our location was convenient and that we could accommodate your request. We are sorry to hear that you did not have a great night sleep. We hope you give us another chance as we are renovating, and our restaurant is open.
酒店回复: Thank you taking the time to giving us a review. We value your feedback. We have now expanded our breakfast option with our restaurant being open for breakfast, lunch and dinner. We hope you can stay with us again.
酒店回复: Thank you for your feedback. We are currently going under renovation and recently opened up our restaurant for breakfast, lunch and dinner. We hope you give us another chance in the future so you can experience the hotel in a different way.
酒店回复: Thank you for leaving a review! We're happy to hear you enjoyed your stay! We're sorry to hear that your room had no fridge. We will take your comment into consideration and let management know. We hope you'll be back for another stay!
酒店回复: ear Jennifer,Thank you for taking the time to tell us about your experience at Hotel Gurnee. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had issues during with the door lock and the milk. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Hotel Gurnee, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Gurnee Team
酒店回复: Thank you for taking the time to give us a review. I am sorry to hear that the staff was not welcoming and had issues with your hot water. In Hotel Gurnee we strive to make the guest feel welcome and have a great experience. Please reach out to the hotel if there is any other concerns and hope you give us another chance.
酒店回复: Thank you for leaving a review! We're glad to hear you enjoyed your room! We apologize on behalf of the staff and for the breakfast. We will take your comments into consideration and inform management.
酒店回复: Thank you for taking the time to leave us a review. We apologize that your stay was not you hoped it would be and the condition of the room. We have notified management and are taking steps to correct this. Please reach out to the hotel if you have any other concerns, we value your feedback.
酒店回复: Thank you for your feedback. We appreciate your stay with us and glad you found the washer and dryer convenient. I have let management know about adding a coin machine in the room but currently we have rolls of quarters at the front desk. We have opened out restaurant and now have more options for breakfast. We hope you stay with us again and give us another chance.
酒店员工都非常友好和乐于助人。酒店很干净。早餐物美价廉。周围不是很吵。床很舒服，枕头就像云朵一样柔软。我还会再来住的。
交通便利，就在高速公路边上。很高兴在抵达前添加了延迟退房选项，这样我们就可以把它纳入日程安排。
需要注意的几点：
由于排队太长，而且当时大堂只有一个人在工作，所以退房等了很长时间。
房间噪音非常大。凌晨2点之前我都睡不着，因为噪音实在太大——孩子们在我们房间外的走廊里跑来跑去，大声说话，我们周围房间和楼上也发出很大的噪音（我多次听到巨大的撞击声，关门的声音比电视声音还大）。可能是因为我们住在二楼？周五晚上会有一些噪音，但这次的噪音实在太大，有时甚至让人感到沮丧。以后我会要求更高楼层的房间，因为我很可能会再给这家酒店一次机会。
总的来说，这家酒店很棒。床很舒服，一切都很干净。有两个小缺点：（1）我们的空调整晚断断续续地发出恼人的呜呜声。我们没有通知工作人员，所以在我们入住期间根本没给他们修理的机会。当时已经很晚了，我们不想让他们进来查看，也不想换房间。（2）欧陆式早餐很乏味。我还会再来的。
还行，但是……
酒店还行。它正在从假日酒店转型为温德姆酒店，所以在转型完成之前，这里不会是一个理想的住处。早餐是唯一提供的餐点，不太好。房间还可以，但是浴室的灯开关位置很奇怪。工作人员还算友好。
很棒的酒店！
酒店真的很不错，去餐饮和购物都很方便，还有一个很大的泳池。适合家庭入住，干净整洁。唯一的缺点是我们房间里没有冰箱。所以我们买了冰块，让水在晚上保持凉爽。没什么大不了的。
我们房间的门根本关不上，也没锁。我们得用椅子抵着门把手才能锁门。里面的锁螺丝甚至都没装。他们提供的早餐是过期的凝乳。我跟工作人员反映过这个问题，他们根本不予理睬。
酒店还不错。员工人手很少，而且不太热情。客户服务很差。最糟糕的是，淋浴没有热水，这真是个大问题。最好在入住时确认一下热水供应情况。
我们很欣赏房间的整洁和宽敞的空间。工作人员不太友好，早餐也不太丰富（百吉饼和咖啡）；早上的工作人员似乎不太注意这一点。除此之外，我们住得很愉快。
房间略有翻新，但细节有所缺失。浴室没有风扇。浴缸里的水也坏了。走廊没有空调，而且有异味。房间空调还可以。泳池区非常闷热潮湿。
我喜欢他们有洗衣机和烘干机，但没有投币机。当我第一次到达时，他们说他们从 6 点到 9 点提供早餐，而且只有松饼、麦片和水果。