酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that our staff and lobby made a positive impression. However, I’m very sorry for the issues you experienced with your room — including the bedding, missing amenities, and peeling wallpaper. This is not the experience we aim to provide.We are addressing these concerns with our housekeeping and maintenance teams to ensure they are corrected and do not happen again. We appreciate your feedback and hope to have the opportunity to provide you with a flawless stay in the future.

酒店回复: Thank you for sharing your feedback. I want to sincerely apologize for the experience you and your fiancée encountered during your stay. What you described falls far below the standards we hold ourselves to, and I completely understand your frustration and disappointment.The safety, comfort, and cleanliness of our guests are our top priorities, and I am truly sorry that we failed to meet those expectations. I am particularly concerned about the issues with your room security, the condition of the replacement room, and the unacceptable way in which your pillow request was handled. These matters are being addressed directly with our team to ensure they are corrected immediately and do not occur again.We are also reviewing our grounds maintenance procedures to improve the cleanliness of our outdoor areas and overall guest environment.Your experience is not reflective of the service we strive to provide, and I would welcome the opportunity to speak with you directly to make things right. If you are open to it, please contact me at [Your Contact Info] at your convenience.Thank you again for bringing these concerns to our attention. We genuinely value your feedback and hope you will consider giving us a chance to provide the stay you rightfully expected.

酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, including the condition of your room and the disturbance from neighboring guests. Guest comfort is our top priority, and we regret that we were unable to accommodate your request to move rooms.Regarding your early departure and refund request, I’d like to look into this for you. Please reach out to us directly so we can resolve this as quickly as possible.We appreciate your feedback and the time you spent with us, and we hope to have the opportunity to provide you with a much better experience in the future.

酒店回复: SocoThank you for the perfect score! we hope to see you again soon!

酒店回复: Thank you for sharing your feedback with us. I’m glad to hear that some of our team members were helpful, but I’m truly sorry that other parts of your stay fell short — especially the condition of your room and the cleanliness of the stairwells. This is not the experience we want for our guests.You’re also absolutely right that our front desk team should be empowered to assist and resolve issues quickly. We’re addressing this internally to ensure they have the tools and support they need to take care of our guests in the moment.We appreciate you bringing these concerns to our attention, and we’re taking steps to correct them right away. If you’d like to discuss your stay further, please feel free to reach out to me directly. We’d value the opportunity to regain your trust.

酒店回复: Thank you for taking the time to share your feedback. While I’m glad to hear you found our team friendly, I’m very sorry that the condition of your room did not meet your expectations. The dated furniture, peeling laminate, and portable air conditioner are not the experience we aim to provide, and I understand your disappointment.We are actively reviewing your comments with our maintenance and housekeeping teams, and we’re working on updates to improve the overall condition and comfort of our suites.Your feedback is important to us, and we appreciate you bringing these concerns to our attention. If you’d like to discuss your stay further or give us another opportunity in the future, please feel free to reach out directly. We’d truly value the chance to provide you with a better experience.

酒店回复: Thank you for taking the time to share your experience. I am truly sorry for the challenges you faced during your stay — from the air conditioning issues to the closet door incident and WiFi interruptions. This is certainly not the standard of comfort or safety we strive to provide, and I understand how frustrating this must have been for you and your husband.I’m glad to hear that our housekeeping team left a positive impression with their friendliness and attention to cleanliness. Please know we are reviewing all of your concerns with our maintenance and front desk teams to prevent these issues from happening in the future and to improve our processes for guests booking through third-party sites.We sincerely appreciate your feedback and hope you might give us another opportunity to provide a much smoother and more enjoyable stay.

酒店回复: Thank you so much for your kind words! We’re thrilled to hear that your stay with us stood out during your visit to Oakland. We look forward to welcoming you back on your next trip — it will be our pleasure to provide another great experience!