酒店回复: Thank you for sharing your feedback. I want to sincerely apologize for the experience you and your fiancée encountered during your stay. What you described falls far below the standards we hold ourselves to, and I completely understand your frustration and disappointment.The safety, comfort, and cleanliness of our guests are our top priorities, and I am truly sorry that we failed to meet those expectations. I am particularly concerned about the issues with your room security, the condition of the replacement room, and the unacceptable way in which your pillow request was handled. These matters are being addressed directly with our team to ensure they are corrected immediately and do not occur again.We are also reviewing our grounds maintenance procedures to improve the cleanliness of our outdoor areas and overall guest environment.Your experience is not reflective of the service we strive to provide, and I would welcome the opportunity to speak with you directly to make things right. If you are open to it, please contact me at [Your Contact Info] at your convenience.Thank you again for bringing these concerns to our attention. We genuinely value your feedback and hope you will consider giving us a chance to provide the stay you rightfully expected.

酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, including the condition of your room and the disturbance from neighboring guests. Guest comfort is our top priority, and we regret that we were unable to accommodate your request to move rooms.Regarding your early departure and refund request, I’d like to look into this for you. Please reach out to us directly so we can resolve this as quickly as possible.We appreciate your feedback and the time you spent with us, and we hope to have the opportunity to provide you with a much better experience in the future.

酒店回复: Lamentamos que no haya recibido la habitación que reservó. Hablaré con mi personal para asegurarme de que eso no vuelva a suceder. Esperamos que considere quedarse con nosotros nuevamente, sabemos que quedará gratamente sorprendido con nuestro servicio. Gracias por tomarse el tiempo para escribir una reseña.

酒店回复: SocoThank you for the perfect score! we hope to see you again soon!

酒店回复: Thank you for taking the time to share your feedback. We’re thrilled to hear Jane made such a great impression during breakfast — she’ll be so happy to know her hard work stood out on a busy morning. We also appreciate your honest comments regarding the parking and odor concerns. Your feedback is important, and we’ll be addressing these issues with our team to ensure a more comfortable and secure experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that exceeds expectations.

酒店回复: Thank you so much for your kind words! We’re delighted to hear you enjoyed the comfort of our hotel, the views of the Embarcadero, and the convenience of being close to your work. It’s also great to know that our Wednesday night dinners and customer service made a positive impression. We truly appreciate your feedback and look forward to welcoming you back again soon!

酒店回复: Thank you for your feedback. We're glad you enjoyed the beautiful harbor views during your stay. We understand that the nearby freeway can sometimes affect the overall experience, and we’re sorry for any inconvenience this caused. Regarding parking, we do charge a fee for on-site parking, which is common in our area, though we understand it can be frustrating when space is limited. Your comments are appreciated and will help us continue to improve. We hope to welcome you back in the future.