酒店回复: Dear Melinda,Thank you for taking the time to describe your experience in detail. We regret that loud disturbances affected your stay and that our response fell short of your expectations. Your feedback is important to us and will be reviewed with our leadership team. That said, please know we have limited control over reservations made through third parties, though we understand how this impacted your stay. We hope you enjoyed your time in Kansas City otherwise, and wish you safe travels.
酒店回复: Dear Monica,While we thank you for being a returning guest and for taking the time to share your feedback, we're truly sorry to hear that your most recent stay did not meet expectations. Cleanliness and comfort are top priorities for us, and it's disappointing to learn that the room fell short in these areas. Your comments about the mattress, pillows, and overall condition of the bedding have been shared with our housekeeping and maintenance teams for immediate review. We value your loyalty and regret that we missed the mark this time.
酒店回复: Dear Madisson,Thank you for bringing this to our attention. We truly regret any noise in the hallways and lobby that disrupted your stay. We apologize that it affected your ability to rest, as we always aim to provide a comfortable experience. Your frustration is understood, and we'll be sure to share your comments with our team to determine ways of improving in this respect. It would be our pleasure to welcome you back to showcase an improved experience.
酒店回复: Dear EunJung, Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Marriott Kansas City Overland Park soon for another great stay!
5.0分
情侣出游
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Janell was amazing! Thank you so much for your hospitality and for making sure we could check in early. Anytime we come up to KC/overland park area we will 1000% stay here every time!
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酒店回复: Dear Morgan,Thank you for your kind words regarding Janell's outstanding hospitality. We look forward to sharing your feedback with her, and on behalf of all of us, it would be an honor to welcome you back anytime to Marriott Kansas City Overland Park.
5.0分
其他
This hotel is very modern and clean. The pool is amazing and a wonderful fitness room. The restaurant is a bit pricy with not great selections.
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酒店回复: Dear Aaron,Thank you for sharing your thoughts! We’re glad you enjoyed our modern feel, pool, and fitness room. We also appreciate your feedback on the restaurant. While we’re proud to offer quality dining, we understand that variety and value are just as important, and we’ll take your comments to heart as we look at improving our selections. We hope to welcome you back to Marriott Kansas City Overland Park in the future.
5.0分
家庭亲子
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Mostly, the staff was so professional and courteous! We had an unusual circumstance and my entire stay was refunded by the General Manager. We will be customers for life because of their heartfelt response to an unexpected tragedy during our stay. I can't express in words the love they showed me and my family.
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酒店回复: Dear Thomas,Thank you for taking the time to leave us a perfect review! It’s deeply meaningful that our attentive team’s response provided comfort during an unexpected and challenging circumstance. Your kind words will be shared with our team, and we are grateful to have been able to support you and your family. We look forward to hosting you again.
1.0分
商务出差
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I’m still waiting to hear back from management at hotel. I never was able to stay here. The room had no bed, couch didn’t have mattress and was broken. And the customer service was terrible. Said I don’t know what to tell you. That’s the only room we have
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酒店回复: Dear Roy, We apologize for the unacceptable conditions and poor service you experienced. Rest assured, we understand the frustration and disappointment regarding the room and the service. We will ensure we are meeting our high standards going forward, and we hope to have another chance to change your perceptions in the future.
1.0分
商务出差
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I made this reservation about 45 minutes before my husband would check in because he’s on the road and needed a place to sleep after driving 10 hours.
All of the hotels around the area are ridiculously expensive and this one was the cheapest at $350.00/night.
I booked through ******* and paid extra for breakfast in the morning and when he checked in, they did not see his reservation even though he had all of the information and the lady at the counter (didn’t have a name tag - didn’t tell him her name) was rude, unpleasant, bothered and short with him. She couldn’t answer basic questions, didn’t give him his breakfast vouchers, didn’t tell him where breakfast was served or the hours it’s available and charged us for a room TWICE.
When I asked about the $350 charge - she couldn’t give me a clear explanation as to why they charged that to our card. All she said was “hopefully it will fall off”
She did not give her name, she did not apologize, she answered the phone with “hello”, she didn’t welcome us into the hotel, she didn’t smile - it honestly felt like we were an inconvenience.
I have never been more disappointed in hotel customer service - and I worked in the hospitality industry for years. It’s absolutely unacceptable.
And for nearly $700.00 - I expected better.
Hopefully $350 will go back to our card because that was ridiculous to be charged AGAIN.
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酒店回复: Dear Jarrett,Thank you for taking the time to share such a detailed account of your experience. It is deeply concerning to hear that your husband’s check-in was handled so poorly after a long day of travel. The lack of professionalism you described is not reflective of the care and attentiveness that should be shown to any guest. Your comments will be shared with the internal team so that this issue receives urgent attention. That said, please know that when booking through a third-party company, billing inquiries and cancellations should be dealt with through them. We sincerely regret the frustration this experience caused and appreciate you bringing these concerns forward. It is our hope that you will give us another chance to change your perceptions down the line.
哇，我们昨晚真是糟透了。孩子们在走廊里跑来跑去，一直到凌晨两点，还摔门。我们给前台打了好几次电话，他们说“抱歉，我们无能为力。或许你可以报警”。说真的，你根本没办法照顾好你的客人，不制造任何骚乱，根本没办法对你服务的客人负责。第二天早上，我们完全没睡，经理却说她可以免费给我们一杯5美元的星巴克咖啡。她对房费也无能为力，因为我们是通过*******预订的。你把酒店放在这个网站上，就是为了方便查找。
我们在这里住过好几次了。情况越来越糟。我们检查了床上有没有虫子，发现床垫套上有一处明显的污渍。枕头太扁了，只有羽毛。床垫有部分塌陷了。以后再也不会住这里了。
不专业
我晚上10点入住，中午12点退房。由于走廊和电梯里到处都是噪音，我总共只睡了3个小时。大厅里到处都是孩子们跑来跑去。前台小姐对着所有人大喊大叫，说有人报了警。这根本不值我住的价格。
我们整晚都能听到人们在走廊里走来走去，还有开门关门的声音。房间干净漂亮，但这家酒店很大，人很多，也很吵。
太棒了
Janell was amazing! Thank you so much for your hospitality and for making sure we could check in early. Anytime we come up to KC/overland park area we will 1000% stay here every time!
This hotel is very modern and clean. The pool is amazing and a wonderful fitness room. The restaurant is a bit pricy with not great selections.
Mostly, the staff was so professional and courteous! We had an unusual circumstance and my entire stay was refunded by the General Manager. We will be customers for life because of their heartfelt response to an unexpected tragedy during our stay. I can't express in words the love they showed me and my family.
I’m still waiting to hear back from management at hotel. I never was able to stay here. The room had no bed, couch didn’t have mattress and was broken. And the customer service was terrible. Said I don’t know what to tell you. That’s the only room we have
I made this reservation about 45 minutes before my husband would check in because he’s on the road and needed a place to sleep after driving 10 hours.
All of the hotels around the area are ridiculously expensive and this one was the cheapest at $350.00/night.
I booked through ******* and paid extra for breakfast in the morning and when he checked in, they did not see his reservation even though he had all of the information and the lady at the counter (didn’t have a name tag - didn’t tell him her name) was rude, unpleasant, bothered and short with him. She couldn’t answer basic questions, didn’t give him his breakfast vouchers, didn’t tell him where breakfast was served or the hours it’s available and charged us for a room TWICE.
When I asked about the $350 charge - she couldn’t give me a clear explanation as to why they charged that to our card. All she said was “hopefully it will fall off”
She did not give her name, she did not apologize, she answered the phone with “hello”, she didn’t welcome us into the hotel, she didn’t smile - it honestly felt like we were an inconvenience.
I have never been more disappointed in hotel customer service - and I worked in the hospitality industry for years. It’s absolutely unacceptable.
And for nearly $700.00 - I expected better.
Hopefully $350 will go back to our card because that was ridiculous to be charged AGAIN.