酒店回复: Dear Melinda,Thank you for taking the time to describe your experience in detail. We regret that loud disturbances affected your stay and that our response fell short of your expectations. Your feedback is important to us and will be reviewed with our leadership team. That said, please know we have limited control over reservations made through third parties, though we understand how this impacted your stay. We hope you enjoyed your time in Kansas City otherwise, and wish you safe travels.
酒店回复: Dear Monica,While we thank you for being a returning guest and for taking the time to share your feedback, we're truly sorry to hear that your most recent stay did not meet expectations. Cleanliness and comfort are top priorities for us, and it's disappointing to learn that the room fell short in these areas. Your comments about the mattress, pillows, and overall condition of the bedding have been shared with our housekeeping and maintenance teams for immediate review. We value your loyalty and regret that we missed the mark this time.
酒店回复: Dear Madisson,Thank you for bringing this to our attention. We truly regret any noise in the hallways and lobby that disrupted your stay. We apologize that it affected your ability to rest, as we always aim to provide a comfortable experience. Your frustration is understood, and we'll be sure to share your comments with our team to determine ways of improving in this respect. It would be our pleasure to welcome you back to showcase an improved experience.
酒店回复: Dear EunJung, Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Marriott Kansas City Overland Park soon for another great stay!
5.0分
情侣出游
Great hotel … always a very clean, quiet room with easy parking and close to numerous dining and shopping options.
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酒店回复: Thank you for staying with us and sharing this feedback. It’s good to hear the property felt calm overall, though we’re sorry the condition of the tub and toilet didn’t reflect the level of care you should expect. Your comments about cleanliness will be shared with our team so this can be addressed more thoroughly. We appreciate you taking the time to let us know.
5.0分
家庭亲子
Great location! The front desk staff were so nice at check-in. We will be back for our next trip to town!
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酒店回复: It's always a pleasure to hear that our guests have had an enjoyable experience! We're happy you appreciated our wonderful location, as well as the excellent service our team provided during check-in. From all of us at Marriott Kansas City Overland Park, thank you for your positive review, and we look forward to welcoming you back the next time you're in the area.
3.0分
其他
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Nice room, nothing special, Charged $15 parking per night at checkout for outdoor flat lot with no attendant (??). No hot tub, outdoor.pool closed and indoor pool was cold. Overall, nice Marriott room, will stay elsewhere next trip. Plenty of other options around and location was good for dining options.
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酒店回复: Thank you for staying with us and for sharing your positive comments about our comfortable accommodations and convenient location. However, we’re sorry to hear there were some concerns during your visit, and we’ll review your feedback carefully to ensure we continue improving for future guests. It was a pleasure having you join us, and we truly hope you’ll consider returning so we can provide you with a much-improved overall experience.
5.0分
情侣出游
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Janell was amazing! Thank you so much for your hospitality and for making sure we could check in early. Anytime we come up to KC/overland park area we will 1000% stay here every time!
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酒店回复: Dear Morgan,Thank you for your kind words regarding Janell's outstanding hospitality. We look forward to sharing your feedback with her, and on behalf of all of us, it would be an honor to welcome you back anytime to Marriott Kansas City Overland Park.
4.0分
家庭亲子
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This was a nice place to stay. I didn't like how you had to pay for parking each day of your stay. The gate was open the whole time we were there. We totally could have parked for free.
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酒店回复: Dear Crystal,Thank you for choosing Marriott Kansas City Overland Park and sharing your review. It was a pleasure having you as our guest, and we look forward to welcoming you back for a seamless overall stay!
哇，我们昨晚真是糟透了。孩子们在走廊里跑来跑去，一直到凌晨两点，还摔门。我们给前台打了好几次电话，他们说“抱歉，我们无能为力。或许你可以报警”。说真的，你根本没办法照顾好你的客人，不制造任何骚乱，根本没办法对你服务的客人负责。第二天早上，我们完全没睡，经理却说她可以免费给我们一杯5美元的星巴克咖啡。她对房费也无能为力，因为我们是通过*******预订的。你把酒店放在这个网站上，就是为了方便查找。
我们在这里住过好几次了。情况越来越糟。我们检查了床上有没有虫子，发现床垫套上有一处明显的污渍。枕头太扁了，只有羽毛。床垫有部分塌陷了。以后再也不会住这里了。
不专业
我晚上10点入住，中午12点退房。由于走廊和电梯里到处都是噪音，我总共只睡了3个小时。大厅里到处都是孩子们跑来跑去。前台小姐对着所有人大喊大叫，说有人报了警。这根本不值我住的价格。
我们整晚都能听到人们在走廊里走来走去，还有开门关门的声音。房间干净漂亮，但这家酒店很大，人很多，也很吵。
太棒了
Great hotel … always a very clean, quiet room with easy parking and close to numerous dining and shopping options.
Great location! The front desk staff were so nice at check-in. We will be back for our next trip to town!
Nice room, nothing special, Charged $15 parking per night at checkout for outdoor flat lot with no attendant (??). No hot tub, outdoor.pool closed and indoor pool was cold. Overall, nice Marriott room, will stay elsewhere next trip. Plenty of other options around and location was good for dining options.
Janell was amazing! Thank you so much for your hospitality and for making sure we could check in early. Anytime we come up to KC/overland park area we will 1000% stay here every time!
This was a nice place to stay. I didn't like how you had to pay for parking each day of your stay. The gate was open the whole time we were there. We totally could have parked for free.