酒店回复: Dear Melissa,Thank you for staying with us and for highlighting our team's outstanding service. However, we apologize for any inconvenience regarding the pool and hot tub. Rest assured, we will share your comments with our team to ensure our offerings are made clear to guests going forward. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
酒店回复: Dear Raven,We always appreciate hearing from our guests. It's great to know that our tasty breakfast, friendly staff, and well-equipped weight room added to your experience. However, we apologize for any concerns about cleanliness and for any issues with your second room. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.
酒店回复: Dear Chau-Hien,Thank you for the great feedback! We're glad you enjoyed our suites and appreciate you bringing the sink issue to our attention—it will be addressed. We look forward to welcoming you back to Homewood Suites by Hilton Kansas City/Overland Park for another wonderful stay!
酒店回复: Dear Sarah,Thank you for taking the time to share your constructive feedback. We're grateful for the opportunity to host your family, but we apologize for the delay you encountered upon arrival. We understand the desire to get settled into our accommodations, and we'll continue to strive to deliver a seamless check-in process. Although we can't change the past, we can do better going forward, and we hope you will consider giving us a second chance.
4.0分
家庭亲子
原文
翻译提供方:Google
房间和厨房真的很大,我不太喜欢早餐。位置很好。
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酒店回复: Dear Paula,Thank you for your recent stay with us at Homewood Suites by Hilton Kansas City/Overland Park! We truly appreciate your feedback and are delighted to learn that our spacious accommodations and prime location enhanced your visit. We sincerely apologize that our breakfast did not meet your expectations. Your feedback is crucial to us, as we continually seek to elevate our guests' experiences. We value your input and would love the opportunity to welcome you back, providing you with an even more unforgettable stay on your next visit.
4.0分
其他
原文
翻译提供方:Google
长周末度假
长周末好去处!交通便利,环境安静,适合清晨散步!强烈推荐,以后还会再来!
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酒店回复: Dear William,Thank you for your kind words! We're glad you enjoyed your long weekend with us and that our location was convenient for your needs. Your recommendation is greatly appreciated, and we hope you'll consider returning to Homewood Suites by Hilton Kansas City/Overland Park for another outstanding experience in the future.
5.0分
其他
原文
翻译提供方:Google
干净、安静,免费早餐很棒。员工也很棒!
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酒店回复: Dear Tom,Thank you for the great review! We're glad you enjoyed our clean and quiet environment and delicious breakfast, along with the first-class service of our team. We can’t wait to welcome you back to Homewood Suites by Hilton Kansas City/Overland Park!
5.0分
家庭亲子
原文
翻译提供方:Google
一家人一起去密苏里州/堪萨斯州参加州际锦标赛。干净整洁,员工友善,早餐选择丰富,地理位置优越。
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酒店回复: Dear Stacy,Thank you for choosing Homewood Suites by Hilton Kansas City/Overland Park! We're thrilled to hear your family trip went swimmingly and that our clean accommodations and excellent location were highlights of your stay. Our team hopes the championship went as you hoped, and it would be our pleasure to welcome you back for another tasty breakfast the next time you're in town for a visit.
酒店回复: Dear Fred,Thank you for joining us during your time in Kansas City! We take great pride in maintaining impeccable facilities and exemplary service, so we are delighted that this was reflected in your experience. Hopefully, you took full advantage of the convenience our location affords our guests, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!
酒店回复: Dear Carrie,It was such a pleasure having you as our guest! We're thrilled our spacious, well-appointed accommodations suited your needs well and that you started your day off right with our delicious breakfast offerings. Additionally, our team is committed to providing high-quality guest service, and we’re delighted to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!
我们对泳池和热水浴缸真的很不满。网上说它处于正常运营状态,并且开放。我们真的很想在早上手术前泡个热水澡放松一下。网上并没有说热水浴缸和泳池关闭了。我应该退点钱,以弥补由此带来的不便,工作人员态度很好。只是热水浴缸的问题让我很失望。
优点:入住非常便捷,工作人员也非常友好。一进房间,我就发现房间非常宽敞。厨房设施齐全,锅碗瓢盆和各种烹饪用具一应俱全。此外,还有洗洁精、厨房毛巾、洗碗机和咖啡机。房间里还有一张折叠沙发,这点我很喜欢,因为我10岁的孩子也和我们一起住。浴室和卧室也很棒,也很宽敞。他们的早餐非常美味,不像我见过的其他酒店那样。健身房很棒,有很多不错的器械。我还多次去前台吃零食(当时被大雪困住了),那里有很多很棒的零食可供选择。
缺点:我最大的缺点是房间没有我想要的那么干净。入住的第一晚,我拿了一些Clorox湿巾,把所有东西的把手都擦了一遍,门上也不知道溅了些什么。还好,主要人流区域(淋浴间、马桶、水槽、地板)都还算干净,但除此之外,房间有点脏。另外,我们还需要多住几晚,但无法住在同一个房间,所以他们把我们安排到了另一层楼,因为那层楼正在施工。到处都是烟味和钉子,而且我们带着一个1岁和一个10岁的孩子,所以这对我们来说不是一个可行的选择。说实话,我觉得这对任何人来说都不应该是一个可行的选择。
总的来说,我们住得很愉快。
一切都很完美。我给经理留言:浴室的水槽有一条小裂缝。你们的员工应该向你们汇报维修事宜。套房很棒,虽然我们没机会体验厨房。
到达酒店时,比预定的入住时间晚了 20 分钟,却被告知房间尚未准备好,他们会检查一下。在大厅等了一个多小时,再次询问房间何时准备好,却被告知他们不知道。我们和两个烦躁的孩子在大厅又等了 30 分钟。要求退款并换到另一家酒店。被告知他们现在正在打扫我们的房间。又等了 15 分钟。经理说她要检查我们的房间。最终,经过 2 小时,我们得到了房间。房间还可以。泳池很吵,在房间里能听到。酒店房间门下大约 2 英寸的缝隙很奇怪。我们睡觉时在床上发现了一副某人的隐形眼镜盒。不会再来了。
房间和厨房真的很大,我不太喜欢早餐。位置很好。
长周末度假
长周末好去处!交通便利,环境安静,适合清晨散步!强烈推荐,以后还会再来!
干净、安静,免费早餐很棒。员工也很棒!
一家人一起去密苏里州/堪萨斯州参加州际锦标赛。干净整洁,员工友善,早餐选择丰富,地理位置优越。
酒店非常干净,维护得很好。外观漂亮,维护得很好。员工很友好。酒店位置便利,靠近我们在堪萨斯城的业务中心。
我们租了两居室套房,非常适合我们团队入住,厨房区域也很棒。免费早餐很棒,我很喜欢……前台的女士们也很棒。