The room was clean and very nice. Staff was always friendly and willing to help when we had questions. Breakfast was excellent.
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酒店回复: Thank you so much for the perfect 10/10 rating and for sharing such kind words about your stay. It is wonderful to hear that you found the room clean and very nice, and that the hotel felt comfortable throughout your visit.The team will be thrilled to know their friendliness and willingness to help made a difference, and the breakfast crew will be especially happy to hear you enjoyed the excellent breakfast. It was a pleasure having you as our guest, and everyone here looks forward to welcoming you back for another great stay.
3.0分
其他
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Staff was very nice room, conveniently located. But the bathroom smelled like it was cleaned with a soured rag. It looked clean, but the smell was bad. Since I only had to stay there a short while I didn’t complain to the management.
5.0分
其他
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Very spacious and clean room. I over slept a bit and missed breakfast, but as the crew was cleaning up, she offered me some food that was still available. I thought that was very sweet and nice of her. Great stay for just overnight.
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酒店回复: Thank you so much for the perfect 10/10 rating! It is wonderful to hear that you enjoyed a very spacious and clean room, making your overnight stay such a great one.The breakfast crew will be delighted to know about her thoughtful gesture in offering you food despite the timing those extra kind touches are what our team loves to deliver. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
4.0分
其他
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Room was clean and large. Lots of receptacles in the right place. Breakfast was OK for a light snack but the attendant had trouble keeping up with all of the people. Our room wasn't ever cleaned after the first night but overall well worth it.
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酒店回复: Thank you so much for this thoughtful review and for giving us an 8/10. It’s great to hear you found the room clean, spacious, and equipped with plenty of convenient outlets comfort and functionality are priorities for us.Your comments about breakfast and housekeeping are very helpful. Our breakfast team is reviewing how to better manage high-traffic times so the attendant is always able to keep up with guest needs. Regarding the room not being cleaned after the first night, our current practice is to provide housekeeping service every other day so we can focus on both thoroughness and sustainability. We apologize if this wasn’t made clear prior to your arrival, or if it felt inconvenient, and appreciate your patience and understanding.We are grateful for your feedback and delighted you found your stay well worth it overall. The team looks forward to welcoming you back and making your next stay even smoother and more enjoyable.
3.0分
商务出差
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The morning desk lady (Boss) ruined my stay, I would definitely give this place a 5* rating due to the evening lady, breakfast and the cleanliness of the rooms. My check in evening lady was amazing and gave me no problems with my wife’s esa animal and was very welcoming by passed the pet fee due to bold print yet the next morning the boss was there and during breakfast came up to me and only me and asked what room I was in, I told her and she didn’t say nothing but walked away and didn’t question anyone else(strange). The next day we headed home (4 hrs) the boss calls me when I am home trying to charge me a pet fee. Charging my card back to back. My wife had to lock her card just to make it stop. When I tried to call she was unprofessional and blew me off! Mind you this was a manager acting this way.
酒店回复: Sir ESA is not recognized by the ADA
1.0分
其他
There was no shampoo, conditioner in the bathroom. These are the basic things we expect. The carpets are so filthy.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your room was missing shampoo and conditioner and that the carpet did not meet the high standards we want every guest to experience. Your comfort is extremely important to us, and we regret that these details were overlooked during your stay.Please know that we have shared your comments with our housekeeping team to ensure rooms are fully stocked and inspected more thoroughly moving forward. We are also reviewing the condition of the carpet in your room so that corrective action can be taken right away.We appreciate you bringing this to our attention and giving us the opportunity to improve. We hope to welcome you back for a stay that reflects the quality and care you deserve.
4.0分
其他
Great Stay, excellent location and convenient access to our travel. Breakfast was also good.
Thanks
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us and found our location convenient for your travels. It’s also great to know that breakfast started your day off right.We truly appreciate you choosing to stay with us and taking the time to share your experience. We look forward to welcoming you back again soon!
5.0分
其他
Room was clean and beds were comfortable. Plenty of parking, close (within walking distance) to food establishments.
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酒店回复: Thank you so much for the perfect 10/10 rating! It is wonderful to hear that you enjoyed a clean room, comfortable beds, and the convenience of plenty of parking and nearby dining options within walking distance.The team is delighted to know these details helped make your stay a great one. It was a pleasure having you as our guest, and everyone looks forward to welcoming you back for another comfortable and convenient visit.
1.0分
家庭亲子
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Room keycards did not work for us or other people staying at this location. The chair in our room was stained, and no cushioning left in the chair - completely worn out! Both of us were itching - not sure if from sheets? Maybe the laundry detergent used? My husband got some sort of bug bite. Air conditioning was SO loud, it kept waking us up. Breakfast was terrible, with only fruit option being green apples. Not like any other Hampton Inn we have ever stayed in! HORRIBLE experience! The only positive part was the kind and accommodating front desk staff.
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酒店回复: Thank you for taking the time to share such detailed feedback. We are truly sorry to hear about the many issues you experienced during your stay. This is absolutely not the level of quality, comfort, or consistency you should expect from Hampton Inn, and we understand how disappointing and frustrating this must have been.Your comments regarding the keycard difficulties, stained and worn chair, bedding concerns, loud air conditioning, and limited breakfast options are all very concerning. We take these matters seriously, and we will be addressing each item with our housekeeping, maintenance, and breakfast teams immediately to ensure these issues are corrected. We also want to assure you that guest safety and cleanliness are top priorities, and we will be reviewing the room thoroughly and taking all appropriate follow-up steps.While we’re pleased to hear that our front desk team made a positive impression, we know this does not make up for the overall experience you had. We sincerely apologize that your stay fell so far below expectations and did not reflect the standards of the Hampton brand you know and trust.We would appreciate the opportunity to speak with you directly so we can learn more and make this right. If you are willing, please contact the hotel at your convenience.Thank you again for bringing this to our attention.
前台的女士们帮了我大忙，尤其是当我租来的车出问题时。房间又大又好，但这把椅子简直恶心。他们忘了在房间里放毛巾。我早上打电话反映，但一直没人送来，他们也没道歉。
The room was clean and very nice. Staff was always friendly and willing to help when we had questions. Breakfast was excellent.
Staff was very nice room, conveniently located. But the bathroom smelled like it was cleaned with a soured rag. It looked clean, but the smell was bad. Since I only had to stay there a short while I didn’t complain to the management.
Very spacious and clean room. I over slept a bit and missed breakfast, but as the crew was cleaning up, she offered me some food that was still available. I thought that was very sweet and nice of her. Great stay for just overnight.
Room was clean and large. Lots of receptacles in the right place. Breakfast was OK for a light snack but the attendant had trouble keeping up with all of the people. Our room wasn't ever cleaned after the first night but overall well worth it.
The morning desk lady (Boss) ruined my stay, I would definitely give this place a 5* rating due to the evening lady, breakfast and the cleanliness of the rooms. My check in evening lady was amazing and gave me no problems with my wife’s esa animal and was very welcoming by passed the pet fee due to bold print yet the next morning the boss was there and during breakfast came up to me and only me and asked what room I was in, I told her and she didn’t say nothing but walked away and didn’t question anyone else(strange). The next day we headed home (4 hrs) the boss calls me when I am home trying to charge me a pet fee. Charging my card back to back. My wife had to lock her card just to make it stop. When I tried to call she was unprofessional and blew me off! Mind you this was a manager acting this way.
There was no shampoo, conditioner in the bathroom. These are the basic things we expect. The carpets are so filthy.
Great Stay, excellent location and convenient access to our travel. Breakfast was also good.
Thanks
Room was clean and beds were comfortable. Plenty of parking, close (within walking distance) to food establishments.
Room keycards did not work for us or other people staying at this location. The chair in our room was stained, and no cushioning left in the chair - completely worn out! Both of us were itching - not sure if from sheets? Maybe the laundry detergent used? My husband got some sort of bug bite. Air conditioning was SO loud, it kept waking us up. Breakfast was terrible, with only fruit option being green apples. Not like any other Hampton Inn we have ever stayed in! HORRIBLE experience! The only positive part was the kind and accommodating front desk staff.