Checked in to be told no water for about 30 mins, ended up being closer to 1 1/2 hours. A couple hours later had to shower in tepid water and the bathroom floor flooded because of a slow drain. The next morning still no hot water so I had yo wash my face and wet my hair down with tepid water again. Absolutely horrible stay. I visit Lexington often and will not stay there again.
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酒店回复: I completely understand how frustrating it must have been to deal with water temperature issues. Please know that this is not typical of our standards, and I genuinely regret that we fell short this time. We sincerely hope you'll give us another opportunity to provide you with the excellent experience you deserve. Your satisfaction is important to us, and we would love the chance to do better for you.
2.0分
其他
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The breakfast was very over done and not appetizing. Checked in on a Sunday and that night we got a piece of paper slid under the door telling us the water would be shut off the following day between 9-5. No one told me this at check in. I was there one night and couldn’t stay u til check out because there was no water. It was quite frustrating and ruined my experience there. The property was beautiful and in fall colors but the staff not telling people and sneaking a paper under the door was terrible customer service.
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酒店回复: I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you consider a return visit. We'd love another opportunity to show you that we care about you and your stay.
3.0分
其他
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Breakfast was marginal. Many of the food items were empty…it is lovely to offer a reception with beverages and snacks, but the were no snacks- empty and the house wine left a lot to be desired. Our experience at this Embassy Suites was very different from stays at other properties.
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酒店回复: We appreciate you choosing us. Thank you for taking the time to share your experience at breakfast. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again.
5.0分
家庭亲子
Terrific staff, room was a good location and comfortable bed. Very good breakfast also. Omelette was amazing!
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酒店回复: Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you, and we can't wait to welcome you back!
5.0分
商务出差
Had a WONDERFUL visit. I have stayed at this hotel a few times now & the staff are always on top of everything!
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酒店回复: We absolutely love hearing when our beloved guests come back and stay with us again! It makes us so happy to know you enjoyed your stay once more and took the time to share this wonderful review. On behalf of everyone here, thank you so much for your continued support. We can't wait to welcome you again on your next visit!
4.0分
情侣出游
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Staff was very nice. We missed breakfast unfortunately and drinks in the evening because it closed after our concert at 10. The bed was clean but very hard. My husband had to sleep in the opposite direction due to head of bed was lower then the bottom. Overall, it was a nice hotel, just in some need of updates.
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酒店回复: On behalf of our entire team, I would like to thank you for your sincere review. It's lovely to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for choosing us while in the area.
2.0分
情侣出游
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Courteous,friendly and excellent customer service from all staff members,beautiful decor fitting for the area but was disappointed that several water features were inoperable in the main lobby and more art work or horse sculptures,saddles,etc would be amazing
We also found the parking area to be poorly lit which could be a safety issue?
We booked a King suite with sofa sleeper but recieved a 2 double bed with sofa sleeper reason explained, that's all that's available
Mattresses felt like Motel 6 minus the bedbugs we hope
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酒店回复: I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better.
4.0分
朋友出游
Did not use. Bartenders were not friendly. They need to be trained appropriately. Front desk staff friendly and helpful.
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酒店回复: I appreciate you taking the time to write this review. Your feedback on our bar service is helpful and will be shared with our team. I'm sorry we fell short of providing the level of service to which you are accustomed. Your satisfaction is important to us, and we hope you'll give us another opportunity soon to make your experience the best it can be.
我很享受这次旅行，会推荐这家酒店。
浴室或浴缸的水周围没有污垢。
房间里有微波炉和冰箱，很方便。
Checked in to be told no water for about 30 mins, ended up being closer to 1 1/2 hours. A couple hours later had to shower in tepid water and the bathroom floor flooded because of a slow drain. The next morning still no hot water so I had yo wash my face and wet my hair down with tepid water again. Absolutely horrible stay. I visit Lexington often and will not stay there again.
The breakfast was very over done and not appetizing. Checked in on a Sunday and that night we got a piece of paper slid under the door telling us the water would be shut off the following day between 9-5. No one told me this at check in. I was there one night and couldn’t stay u til check out because there was no water. It was quite frustrating and ruined my experience there. The property was beautiful and in fall colors but the staff not telling people and sneaking a paper under the door was terrible customer service.
Breakfast was marginal. Many of the food items were empty…it is lovely to offer a reception with beverages and snacks, but the were no snacks- empty and the house wine left a lot to be desired. Our experience at this Embassy Suites was very different from stays at other properties.
Terrific staff, room was a good location and comfortable bed. Very good breakfast also. Omelette was amazing!
Had a WONDERFUL visit. I have stayed at this hotel a few times now & the staff are always on top of everything!
Staff was very nice. We missed breakfast unfortunately and drinks in the evening because it closed after our concert at 10. The bed was clean but very hard. My husband had to sleep in the opposite direction due to head of bed was lower then the bottom. Overall, it was a nice hotel, just in some need of updates.
Courteous,friendly and excellent customer service from all staff members,beautiful decor fitting for the area but was disappointed that several water features were inoperable in the main lobby and more art work or horse sculptures,saddles,etc would be amazing
We also found the parking area to be poorly lit which could be a safety issue?
We booked a King suite with sofa sleeper but recieved a 2 double bed with sofa sleeper reason explained, that's all that's available
Mattresses felt like Motel 6 minus the bedbugs we hope
Did not use. Bartenders were not friendly. They need to be trained appropriately. Front desk staff friendly and helpful.