酒店回复: Thank you for your feedback. We apologize that you weren’t aware of the parking charge during your stay. The $5.00 nightly fee is noted on our website and covers both our outdoor parking and our covered, secured garage. This also helps support our overnight security for added guest peace of mind. We appreciate your comments and hope to welcome you back in the future.
4.0分
家庭亲子
We had a chirping fire detector the night we arrived and the following night. and asked that it be repaired. No one responded to that request. It was annoying.
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酒店回复: Thank you for letting us know. We’re very sorry for the inconvenience and that your request wasn’t addressed promptly. We’ll make sure our team follows up immediately to prevent this from happening again.
5.0分
其他
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Rooms were so clean. The beds were very comfortable and restful. The staff were friendly and welcomed my family. However, the parking lot was limited. Some lots were blocked off with cones.
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酒店回复: Thanks for your review and feedback, Melinda. We are glad to hear that you enjoyed your stay and hope to see you again!
5.0分
家庭亲子
Friendly staff. Clean, spacious Jr King non smoking room but the bathroom smelled strongly of smoke.
酒店回复: Thanks for your review and feedback, Linda.
3.0分
商务出差
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Left something to be desired
This hotel didn’t quite live up to the cleanliness of other Hilton Garden Inns. The property is getting a bit run down. The elevators have been trashed. The front desk associate was outside vaping and his face was glued to his cell phone when we arrived. He gave me the creeps. The associate the next morning seemed much more professional.
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酒店回复: Hi Jessica. Thank you for your review of your recent stay. We are very sorry to hear that we did not meet your expectations on this visit. We appreciate your feedback and will be sure to follow up with the appropriate departments. We do hope you will consider another stay with us in the future. Thank you.
4.0分
其他
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Nice and clean
Hotel was nice and clean, was happy that they allowed pets, room was clean and nice. The only problem is the breakfast and having to pay for it. First time I’ve had to do that.
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酒店回复: Thank you for your feedback, Mary. We are happy to hear that you enjoyed your stay. We do apologize that you were not aware that the Hilton Garden Inn Brand does not include Breakfast in the room rate. We do offer packages that will include Breakfast, and we recommend you considering one of those packages in the future. Again, thank you for feedback and we hope to welcome you again as a return guest in the future!
5.0分
其他
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Stay Here
Amazing! Staying here was one of the highlights of our visit to San Antonio! The people who are running the place are wonderful and the rooms are also wonderful!
酒店回复: Thank you for your review, Gale!
3.0分
情侣出游
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Liked: room, lobby, etc. updated, clean, well done. Pool was very nice, perfext temperature.
Disliked: hot tub by the pool was yellowish brownish and smelled bad too. Text interaction at first seemed cool, but then apprared to be automated when no follow-up came about the hit tub, ine of the main amenities we had hoped to use. "Free" breakfast should just be skipped. Items were $10-$17, paid $26 for 2 up front, tax and tip not included unless you just got the buffet which was underwhelming. There were different levels of breakfast depending on points etc., and no staff member could tell us whuch items were "free".
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酒店回复: Thank you for your feedback. We’re glad you enjoyed the room updates, lobby, and pool, and we’ll share your compliments with our team. We’re sorry to hear about the hot tub condition, the breakfast experience, and the lack of follow-up on your request. Your comments are very helpful, and we’ll review these areas with our staff to ensure improvements are made. We hope to have the chance to provide you with a smoother stay in the future.
房间很棒！干净整洁！工作人员也很友好，我需要水的时候，前台免费提供了。很不错的住宿地点。
除了高速边上很吵。空调很吵。都还不错
我认为每晚5美元的停车费应该包含在房费里。虽然不多，但还是需要澄清一下。
We had a chirping fire detector the night we arrived and the following night. and asked that it be repaired. No one responded to that request. It was annoying.
Rooms were so clean. The beds were very comfortable and restful. The staff were friendly and welcomed my family. However, the parking lot was limited. Some lots were blocked off with cones.
Friendly staff. Clean, spacious Jr King non smoking room but the bathroom smelled strongly of smoke.
Left something to be desired
This hotel didn’t quite live up to the cleanliness of other Hilton Garden Inns. The property is getting a bit run down. The elevators have been trashed. The front desk associate was outside vaping and his face was glued to his cell phone when we arrived. He gave me the creeps. The associate the next morning seemed much more professional.
Nice and clean
Hotel was nice and clean, was happy that they allowed pets, room was clean and nice. The only problem is the breakfast and having to pay for it. First time I’ve had to do that.
Stay Here
Amazing! Staying here was one of the highlights of our visit to San Antonio! The people who are running the place are wonderful and the rooms are also wonderful!
Liked: room, lobby, etc. updated, clean, well done. Pool was very nice, perfext temperature.
Disliked: hot tub by the pool was yellowish brownish and smelled bad too. Text interaction at first seemed cool, but then apprared to be automated when no follow-up came about the hit tub, ine of the main amenities we had hoped to use. "Free" breakfast should just be skipped. Items were $10-$17, paid $26 for 2 up front, tax and tip not included unless you just got the buffet which was underwhelming. There were different levels of breakfast depending on points etc., and no staff member could tell us whuch items were "free".