酒店回复: Thank you for your feedback. We apologize that you weren’t aware of the parking charge during your stay. The $5.00 nightly fee is noted on our website and covers both our outdoor parking and our covered, secured garage. This also helps support our overnight security for added guest peace of mind. We appreciate your comments and hope to welcome you back in the future.
3.0分
其他
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The front office staff was very welcoming and hospitable. The location of the hotel does impact sleep unless you are a heavy sleeper. Right next to the interstate where them “Euro-exhaust” can be heard at all hours of the night. Nonetheless, great place.
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酒店回复: Thank you for your review, Rosanna. We are sorry to hear that you found your room to be loud. Please feel free to request a North-facing room on your next visit. Thank you.
2.0分
家庭亲子
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Upon check in the employee was a little rude. Unlike other properties I've stayed at she was informative about any of the amenties. The room was bleh. The bathroom door didn't close all the way, it did not lock, the bed was springy and the pillows were trash. Everything that was here closed at 10pm. I will not be staying here again.
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酒店回复: Thank you for your review. We are very sorry you did not enjoy your stay. Please feel free to contact the hotel directly if you would like to discuss your concerns in further detail. Thank you.
4.0分
朋友出游
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Parking was very limited especially since a portion of the lot was closed off. The only available parking space was across from the property at the adjacent building.
Also the person checking us in (late check in) announced it was his last day working there, was not very interested in giving us any property details regarding amenities. Location was very convenient to park and ride mall for balloon festival therefore will likely return again but plan on an earlier arrival.
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酒店回复: Thank you for your feedback, Karen. We are very sorry that you did not receive the friendly service we strive to provide all of our guests. We do hope that you will consider staying with us again during your next visit to Albuquerque.
4.0分
家庭亲子
We had a chirping fire detector the night we arrived and the following night. and asked that it be repaired. No one responded to that request. It was annoying.
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酒店回复: Thank you for letting us know. We’re very sorry for the inconvenience and that your request wasn’t addressed promptly. We’ll make sure our team follows up immediately to prevent this from happening again.
3.0分
情侣出游
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The staff was rude and not helpful. Way over priced. If charging $300 a night need to have better service and breakfast provided. Elevators slow and small. Shower head in showers had barely any water pressure.
If the hotel is listed as a recommended hotel for the balloon fiesta it needs to accommodate more and be friendlier. We drove 6 hours to stay there and I will never recommend this hotel
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. Your comments will be shared with our team to address the service and maintenance issues you mentioned. We value all our guests, especially those visiting for special events like the Balloon Fiesta, and regret that we fell short of expectations during your stay.
5.0分
其他
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Rooms were so clean. The beds were very comfortable and restful. The staff were friendly and welcomed my family. However, the parking lot was limited. Some lots were blocked off with cones.
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酒店回复: Thanks for your review and feedback, Melinda. We are glad to hear that you enjoyed your stay and hope to see you again!
5.0分
家庭亲子
Friendly staff. Clean, spacious Jr King non smoking room but the bathroom smelled strongly of smoke.
房间很棒！干净整洁！工作人员也很友好，我需要水的时候，前台免费提供了。很不错的住宿地点。
除了高速边上很吵。空调很吵。都还不错
我认为每晚5美元的停车费应该包含在房费里。虽然不多，但还是需要澄清一下。
The front office staff was very welcoming and hospitable. The location of the hotel does impact sleep unless you are a heavy sleeper. Right next to the interstate where them “Euro-exhaust” can be heard at all hours of the night. Nonetheless, great place.
Upon check in the employee was a little rude. Unlike other properties I've stayed at she was informative about any of the amenties. The room was bleh. The bathroom door didn't close all the way, it did not lock, the bed was springy and the pillows were trash. Everything that was here closed at 10pm. I will not be staying here again.
Parking was very limited especially since a portion of the lot was closed off. The only available parking space was across from the property at the adjacent building.
Also the person checking us in (late check in) announced it was his last day working there, was not very interested in giving us any property details regarding amenities. Location was very convenient to park and ride mall for balloon festival therefore will likely return again but plan on an earlier arrival.
We had a chirping fire detector the night we arrived and the following night. and asked that it be repaired. No one responded to that request. It was annoying.
The staff was rude and not helpful. Way over priced. If charging $300 a night need to have better service and breakfast provided. Elevators slow and small. Shower head in showers had barely any water pressure.
If the hotel is listed as a recommended hotel for the balloon fiesta it needs to accommodate more and be friendlier. We drove 6 hours to stay there and I will never recommend this hotel
Rooms were so clean. The beds were very comfortable and restful. The staff were friendly and welcomed my family. However, the parking lot was limited. Some lots were blocked off with cones.
Friendly staff. Clean, spacious Jr King non smoking room but the bathroom smelled strongly of smoke.