The room was okay but worn and … not great. The door has a significant gap along the entire edge. Enough to peer into the hallway or actually allow someone to peer in. Weird. The room smelled musty and felt humid so I ran the ac even though it was November. The AC was so loud I had to watch tv with the captions on. The room was fine for catching a night’s sleep during a necessary stop but wouldn’t choose to stay at that hotel on purpose.
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酒店回复: Dear Donna,Thank you very much for taking the time to share your experience — I really appreciate your honest feedback.I’m very sorry to hear that your room did not meet expectations. It’s unacceptable that the door had such a large gap, and I understand how unsettling that must have felt in terms of both privacy and security. I also apologize for the musty, humid smell in the room and for the AC being so loud that you had to use closed captions to watch TV.We take these concerns seriously. I will be sharing your comments with our maintenance, housekeeping, and engineering teams right away. We'll inspect the door seals, review our room ventilation and dehumidification procedures, and see what we can do about upgrading or repairing the air conditioning units to reduce noise. Your feedback gives us a clear direction for improvement.I’m genuinely sorry that your stay wasn’t more comfortable, especially when you were depending on us for just a stopover. I hope you might give us another chance in the future!Thank you again for your review, and safe travels.Sincerely,Fairfield Inn & Suites Team
5.0分
其他
I had car trouble while i was there and the front desk clerk was amazing! She went above and beyond to help me out.
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酒店回复: Dear Susan,Thank you so much for sharing your experience—and for highlighting the exceptional assistance you received from our front-desk team during your stay. We’re delighted to hear that when you encountered car trouble, our team member stepped in and went above and beyond to support you.I will personally pass along your kind words to her and the rest of the team. We believe in creating meaningful moments of care, and it’s encouraging to know that we were able to make a difference when you needed it.Thank you once again for choosing to stay with us. We hope that your next visit is smooth in every way—and we look forward to welcoming you back.Warm regards,Fairfield Inn & Suites Team
5.0分
朋友出游
Ashley was there when we checked in and out. She was very informative as well as warm and friendly.
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酒店回复: Dear Shelle,Thank you so much for sharing your experience with us. We are delighted to hear that Ashley made such a positive impression on you with her warmth, friendliness, and helpfulness during your check‑in and check‑out.I will be sure to pass along your kind words to Ashley and the rest of our team — recognition like this means the world to us.We hope to welcome you back again soon for another stay that’s just as pleasant.Warm regards,Fairfield Inn & Suites Team
5.0分
其他
Great
Nicely renovated
Bed was comfortable
Room hvac clean and comfortable
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酒店回复: Dear Catherine,Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated our recent renovation, found the bed comfortable, and experienced a clean and comfortable HVAC system in your room. It means a lot to us to know that these aspects contributed to a pleasant visit.We hope to welcome you back again soon — it would be our pleasure to host you once more.Sincerely,Fairfield Inn & Suites Team
5.0分
家庭亲子
The remodeling so there’s some construction going on. But it wasn’t messy. The receptionist the staff was very nice.
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酒店回复: Dear Alisa,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fairfield Inn & Suites Team
3.0分
其他
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I wasn’t ever informed of the hotel being under construction/renovation until I arrived. Had I have known, I wouldn’t have stayed here, especially not at the price I paid, not to mention the issues with the room. The moment I got there and turned on the bathroom lights, a fuse blew. The staff was very nice about it, but it took them awhile to get it fixed because they apparently had to find a key to the room the fuse box was located. That was the main issue other than there being no vending machine or convenience store at the hotel, I assume due to construction. However, there were other little things, like my phone in my room never did end up working, though I said something about it twice, there was an exposed sensor of some sort on the wall, a bedside light was hanging with exposed wires, the wallpaper in the bathroom was coming off and the towels smelled like cardboard. They obviously were brand new, but brand new linen should be washed before first use. Overall, not a good stay. You could tell the hotel would be beautiful when finished but I didn’t want to stay while it was being developed. Not pleased.
5.0分
家庭亲子
Will definitely stay here when traveling through Georgetown!!
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酒店回复: Dear Robert,Thank you so much for choosing us and for sharing your enthusiasm! We're thrilled to hear you'll definitely stay here when traveling through Georgetown. Knowing that our property is at the top of your list truly means the world to us.Our team takes great pride in providing a welcoming and comfortable experience for travelers like you. We can’t wait to welcome you on your next visit and ensure it’s just as enjoyable—plus maybe even more memorable.Safe travels, and see you soon in Georgetown!Sincerely,Fairfield Inn & Suites Team
5.0分
其他
It was excellent. Menu was less variety.
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酒店回复: Dear Joey,Thank you so much for your feedback! We’re delighted to hear that you thought the food was excellent. On the flip side, I’m sorry that you found our menu to have less variety than you hoped.We truly appreciate you sharing that perspective — it’s valuable to us as we continually evaluate how to improve the guest dining experience. I’ll pass along your comments to our culinary team for review.We hope you’ll join us again on a future stay so we can show you some of the new or seasonal items we’re working to add. Thanks again for taking the time to let us know!Sincerely,Fairfield Inn & Suites Team
3.0分
商务出差
It’s going to be great but it under construction and a lot of de ris in the halls and around the building….rate should have been discounted
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酒店回复: Dear Ann,Thank you for taking the time to share your thoughts regarding your stay with us. I hope you choose to stay with us again once the renovation is complete. Sincerely,
2.0分
其他
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The property is under construction. It is uncomfortably noisy because the workmen work late into the night.(8pm) and begin work early in the morning.(about 7 AM.) when the construction is finished, it will be in very nice facility. It is dirty because it is a construction site.
The staff are wonderful! Very caring. Very understanding there is a little they can do about the construction noise.
I am disappointed that there was not a safe in the room.
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酒店回复: Dear Colleen,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again once the renovation is done!Sincerely,
The room was okay but worn and … not great. The door has a significant gap along the entire edge. Enough to peer into the hallway or actually allow someone to peer in. Weird. The room smelled musty and felt humid so I ran the ac even though it was November. The AC was so loud I had to watch tv with the captions on. The room was fine for catching a night’s sleep during a necessary stop but wouldn’t choose to stay at that hotel on purpose.
I had car trouble while i was there and the front desk clerk was amazing! She went above and beyond to help me out.
Ashley was there when we checked in and out. She was very informative as well as warm and friendly.
Great
Nicely renovated
Bed was comfortable
Room hvac clean and comfortable
The remodeling so there’s some construction going on. But it wasn’t messy. The receptionist the staff was very nice.
I wasn’t ever informed of the hotel being under construction/renovation until I arrived. Had I have known, I wouldn’t have stayed here, especially not at the price I paid, not to mention the issues with the room. The moment I got there and turned on the bathroom lights, a fuse blew. The staff was very nice about it, but it took them awhile to get it fixed because they apparently had to find a key to the room the fuse box was located. That was the main issue other than there being no vending machine or convenience store at the hotel, I assume due to construction. However, there were other little things, like my phone in my room never did end up working, though I said something about it twice, there was an exposed sensor of some sort on the wall, a bedside light was hanging with exposed wires, the wallpaper in the bathroom was coming off and the towels smelled like cardboard. They obviously were brand new, but brand new linen should be washed before first use. Overall, not a good stay. You could tell the hotel would be beautiful when finished but I didn’t want to stay while it was being developed. Not pleased.
Will definitely stay here when traveling through Georgetown!!
It was excellent. Menu was less variety.
It’s going to be great but it under construction and a lot of de ris in the halls and around the building….rate should have been discounted
The property is under construction. It is uncomfortably noisy because the workmen work late into the night.(8pm) and begin work early in the morning.(about 7 AM.) when the construction is finished, it will be in very nice facility. It is dirty because it is a construction site.
The staff are wonderful! Very caring. Very understanding there is a little they can do about the construction noise.
I am disappointed that there was not a safe in the room.