The hotel smelled terrible very musty. Including our room. At one point they had a dehumidifier running in one of the halls which helped with the lobby and breakfast area from smelling.
The pool was murky and green! I wouldn't let my kids swim in it. We sat in the hot tub for 5min before it shut off and never turned back in.
No breakfast on Sunday as we were headed out of a long car drive home. Even the basics would have been nice we didn't needs eggs and whatever just put out the cereal al, milk, bread, juice and allow us to have something before we left. Huge disappointment and wouldn't recommend it to anyone.
展开
酒店回复: Hello, Angela! We're sorry to hear your stay in Richwood did not meet your expectations. We do take feedback seriously and will be doing what we can to ensure a positive experience for future guest.
2.0分
情侣出游
展开
The breakfast person didn’t show up at 5:00. We had to get on the road before 8:30. Still no breakfast at 8:30. Very disappointed. We normally stay at comfort inn decided to give holiday inn a chance. Other than that the room was clean.
展开
酒店回复: Thanks for sharing this feedback with us, Melissa! We're very sorry to hear of this issue, and will be sure to take this feedback moving forward to ensure a better stay for our guests in the future!
3.0分
家庭亲子
展开
The staff was amazing, especially the young woman who checked me in. The room was clean but looked to be falling apart. The pool was green and both the pool and hot tub were cloudy but still usable
酒店回复: Thank you for your feedback
2.0分
其他
展开
Room was clean and nice. Front desk lady was rude to us. She seemed like we were bothering her. Pool is 3 feet deep and it was so cloudy and dirty you couldnt see the bottom. No towels as well. The hot tub was nice and clear, ut after 5 minutes the jets stopped working and the dial on the wall didn't work as well. We came down for breakfast at 7 AM and there was no food.No employees, no one at the front desk. People were standing around wondering what was going on. So we left we wont be back.
展开
酒店回复: Thanks for taking the time to share this feedback with us, David! We'll be sure to take this information moving forward to ensure a better stay for our guests.
5.0分
家庭亲子
展开
Comfortable beds, nice shower, good breakfast, awesome staff, and great location. Right about halfway between the Creation Museum and the Ark Encounter. A bit older property, but well-kept and a good value.
酒店回复: Thanks for taking the time to share this feedback with us, Amy!
5.0分
其他
展开
We were very pleased with our stay. We were comfortable, well fed, and the staff was amazing. Shoutout to Joyce at the front desk for helping us extend our stay seemlessly and answering all of our questions. She was awesome! We will recommend your establishment.
酒店回复: Thanks for taking the time to share this feedback with us, Pam!
5.0分
其他
展开
Staff were excellent, , I stayed on the second floor we heard lots of walking on top of my room on the third floor, breakfast is good but not much of variety. , still good and clean place to be in
酒店回复: Thanks for taking the time to share this feedback with us, Anmar!
4.0分
其他
Pool and hot tub was too cloudy to use, it needed shock and cleaning. Breakfast was good and well presented.
展开
酒店回复: Hello, Willie. We apologize about the cleanliness of the pool and hot tub. Thank you for bringing this to our attention as this will be bought up to the cleaning team.
5.0分
其他
Good location off the Interstate for our Church group visiting the Ark Encounter. Nice, clean hotel. Very nice and professional staff. Thanks.
酒店回复: Thanks for taking the time to share this feedback with us, Robert!
5.0分
其他
Room was nice and bed was comfy, parking was full but the lot up the hill was open with a walkway to the hotel
酒店回复: Hi, Tyler! Thanks so much for leaving us some feedback :)
The hotel smelled terrible very musty. Including our room. At one point they had a dehumidifier running in one of the halls which helped with the lobby and breakfast area from smelling.
The pool was murky and green! I wouldn't let my kids swim in it. We sat in the hot tub for 5min before it shut off and never turned back in.
No breakfast on Sunday as we were headed out of a long car drive home. Even the basics would have been nice we didn't needs eggs and whatever just put out the cereal al, milk, bread, juice and allow us to have something before we left. Huge disappointment and wouldn't recommend it to anyone.
The breakfast person didn’t show up at 5:00. We had to get on the road before 8:30. Still no breakfast at 8:30. Very disappointed. We normally stay at comfort inn decided to give holiday inn a chance. Other than that the room was clean.
The staff was amazing, especially the young woman who checked me in. The room was clean but looked to be falling apart. The pool was green and both the pool and hot tub were cloudy but still usable
Room was clean and nice. Front desk lady was rude to us. She seemed like we were bothering her. Pool is 3 feet deep and it was so cloudy and dirty you couldnt see the bottom. No towels as well. The hot tub was nice and clear, ut after 5 minutes the jets stopped working and the dial on the wall didn't work as well. We came down for breakfast at 7 AM and there was no food.No employees, no one at the front desk. People were standing around wondering what was going on. So we left we wont be back.
Comfortable beds, nice shower, good breakfast, awesome staff, and great location. Right about halfway between the Creation Museum and the Ark Encounter. A bit older property, but well-kept and a good value.
We were very pleased with our stay. We were comfortable, well fed, and the staff was amazing. Shoutout to Joyce at the front desk for helping us extend our stay seemlessly and answering all of our questions. She was awesome! We will recommend your establishment.
Staff were excellent, , I stayed on the second floor we heard lots of walking on top of my room on the third floor, breakfast is good but not much of variety. , still good and clean place to be in
Pool and hot tub was too cloudy to use, it needed shock and cleaning. Breakfast was good and well presented.
Good location off the Interstate for our Church group visiting the Ark Encounter. Nice, clean hotel. Very nice and professional staff. Thanks.
Room was nice and bed was comfy, parking was full but the lot up the hill was open with a walkway to the hotel