Pool and hot tub was too cloudy to use, it needed shock and cleaning. Breakfast was good and well presented.
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酒店回复: Hello, Willie. We apologize about the cleanliness of the pool and hot tub. Thank you for bringing this to our attention as this will be bought up to the cleaning team.
5.0分
其他
Good location off the Interstate for our Church group visiting the Ark Encounter. Nice, clean hotel. Very nice and professional staff. Thanks.
酒店回复: Thanks for taking the time to share this feedback with us, Robert!
5.0分
其他
Room was nice and bed was comfy, parking was full but the lot up the hill was open with a walkway to the hotel
酒店回复: Hi, Tyler! Thanks so much for leaving us some feedback :)
5.0分
朋友出游
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Super friendly desk staff, lobby was clean, bright and welcoming. Room was clean, beds comfy and shower had good water pressure. Coffee was excellent, included breakfast was good. Just off 75. Would stay here again.
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酒店回复: Lisa! Thank you for your kind words. We're happy to hear you enjoyed your stay from the front desk to the room and coffee! We would love to have you back again.
3.0分
家庭亲子
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I was somewhat disappointed with my recent stay. The bathroom in my room did not have a lock, and when I raised this concern with the front desk, the response I received came across as dismissive. I was told that a request could be placed, but unfortunately, no follow-up or resolution occurred during my visit.
The breakfast provided good, but the overall cleanliness of the room and common areas could be improved. For the price point, I had expected a higher level of service and attention to guest needs and have had better experience at Holiday Inn at other locations. I hope management will take these points into consideration to provide a more comfortable experience for future guests.
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酒店回复: Sijo, I want to thank you for taking time to bring this to our attention. Regarding the bathroom lock, a message will be sent to management to resolve this issue for you, and future guest. We apologize for the dismissive attitude from our staff; this is not how guest concerns should be handled. We hope in the near future you give us another opportunity to give you a better experience.
5.0分
商务出差
Otherwise great spot for a longer work stay with one amenity missing, onsite laundry so bring some change to use the hotel next door or laundrymat 1 exit away
酒店回复: Thanks for sharing this feedback with us, Alexander!
5.0分
家庭亲子
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My experience here has been fantastic, the staff is very friendly and supportive, rooms are spotlessly clean, breakfast has been impressive, I would highly recommend returning.
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酒店回复: Sharon, thank you for taking time to leave us feedback. We are glad to hear your experience was nothing but fantastic! We welcome you back anytime :)
2.0分
其他
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POOR/SMELLY
It smelled, I can’t explain the smell but it smelled horrible and all our things smelled after leaving, the shower wouldn’t get warm/hot even when all the way on hot.after being out all day we found that when the door closed it didn’t lock thankfully nothing was missing, the bed covering felt wet/damp, the toilet was difficult to flush and lastly the lighting was horrible in the room oh wait when we asked the desk clerk for any local places to eat they had no clue. I will say the breakfast was good
5.0分
商务出差
Nice property they have nice facilities the people were ok they wouldn’t let my door dasher deliver my food
酒店回复: Thanks for sharing this feedback with us, David!
5.0分
其他
Check-in was easy and the front desk employee was so welcoming. The room was comfortable and I enjoyed my stay!
酒店回复: Thanks for sharing this feedback with us, Lauren!
Pool and hot tub was too cloudy to use, it needed shock and cleaning. Breakfast was good and well presented.
Good location off the Interstate for our Church group visiting the Ark Encounter. Nice, clean hotel. Very nice and professional staff. Thanks.
Room was nice and bed was comfy, parking was full but the lot up the hill was open with a walkway to the hotel
Super friendly desk staff, lobby was clean, bright and welcoming. Room was clean, beds comfy and shower had good water pressure. Coffee was excellent, included breakfast was good. Just off 75. Would stay here again.
I was somewhat disappointed with my recent stay. The bathroom in my room did not have a lock, and when I raised this concern with the front desk, the response I received came across as dismissive. I was told that a request could be placed, but unfortunately, no follow-up or resolution occurred during my visit.
The breakfast provided good, but the overall cleanliness of the room and common areas could be improved. For the price point, I had expected a higher level of service and attention to guest needs and have had better experience at Holiday Inn at other locations. I hope management will take these points into consideration to provide a more comfortable experience for future guests.
Otherwise great spot for a longer work stay with one amenity missing, onsite laundry so bring some change to use the hotel next door or laundrymat 1 exit away
My experience here has been fantastic, the staff is very friendly and supportive, rooms are spotlessly clean, breakfast has been impressive, I would highly recommend returning.
POOR/SMELLY
It smelled, I can’t explain the smell but it smelled horrible and all our things smelled after leaving, the shower wouldn’t get warm/hot even when all the way on hot.after being out all day we found that when the door closed it didn’t lock thankfully nothing was missing, the bed covering felt wet/damp, the toilet was difficult to flush and lastly the lighting was horrible in the room oh wait when we asked the desk clerk for any local places to eat they had no clue. I will say the breakfast was good
Nice property they have nice facilities the people were ok they wouldn’t let my door dasher deliver my food
Check-in was easy and the front desk employee was so welcoming. The room was comfortable and I enjoyed my stay!