酒店回复: Hi Flor,Thank you for your feedback. We apologise for the issues you encountered during your stay. The cleanliness of the exterior, the condition of the parking lot, and the lack of body wash in the shower are certainly not up to the standards we aim to provide. We also regret the discomfort with the AC. We take your comments seriously and will address these concerns with our team to improve the guest experience. Hope to have the opportunity to provide a better stay in the future.
酒店回复: The pool floor was being tiled and needed to set. The front desk agent informed you that the pool would be open at 7am the following morning. During such maintenance we close the pool so guests will not be injured during the construction work. We have a later check out at 12 pm so there was a window of 5 hours to use the pool before checking out. Because of the routine maintenance we do not offer any type of discounts.
酒店回复: Hi Ruby,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.
酒店回复: Hi Patrick,Thank you for your continued loyalty and for sharing your experience. We’re glad to hear our team welcomed you warmly, but we sincerely apologize for the noise disturbances during your stay. We understand how important a peaceful environment is, especially for a long visit. Your feedback will be shared with our team to better manage room assignments and noise concerns in the future. We truly appreciate your support and hope to provide a more comfortable stay next time.
酒店回复: Dear Guest,Thank you for sharing your experience. We’re very sorry to hear about the smoke odour and the difficulty you faced in resolving the issue. This is not the level of service we strive to provide. We will share your concern with the team to ensure better responsiveness in the future.
酒店回复: Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
酒店回复: Hi Ron,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
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家庭亲子
原文
翻译提供方：Google
住了一个星期！！他们没有打扫房间，也没有空调，只有一个员工很棒。床太不舒服了。不会再住了。
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酒店回复: Hi Jennifer,We are sorry to hear about the issues you faced during your week-long stay. This is certainly not the experience we strive to provide. Our team apologises for the lack of room cleaning, A/C issues, and uncomfortable beds. We appreciate you highlighting the one employee who made a positive impact, and we will ensure your concerns are shared with the team for improvement. We hope to have the opportunity to offer you a better experience in the future.
2.0分
家庭亲子
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Our room had a funky smell,
Bathroom was terrible. They had us in a handicap room, there was not a real shower and the sink was built for a wheel chair to go in. The mirrors were dirty and there was not a tall mirror or anything so that you could see yourself before you left the room. Also,
Wallpaper was peeling and the window would not shut all the way and screen was popped out. Not at all happy with the room based on what I paid for it. The staff was not that friendly, I asked for water and I was told to come back down later, meanwhile another couple walked up and were given two bottles.
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酒店回复: Dear Guest,We regret that your stay did not meet expectations, particularly with the room condition and service experience. Your concerns about the odor, bathroom setup, cleanliness, and maintenance issues will be shared with our housekeeping and maintenance teams for immediate review. We also take note of your comments regarding staff interactions and will address this with our front desk to ensure consistent and courteous service for every guest. We will work diligently to enhance comfort, cleanliness, and professionalism for future stays.Sincerely, Hotel Manager
酒店的入口位于一条繁忙的街道上，有时进出不是那么方便。好几次进出都得等。泳池因为维护而关闭，但看起来没什么问题，而且我住的期间也没人施工，就只是挂了个告示牌。
外部可以再清洁一下，把后停车场的旧垃圾车移走也行，那些旧垃圾车会让停车场看起来很脏，而且感觉不安全。
酒店本身看起来就像在荒郊野外。酒店的正面也不美观。
淋浴间没有沐浴露。
空调几乎没用。很惊讶，因为万豪酒店通常不是这样的。
令人失望的住宿体验——糟糕的客户服务
我预订这家酒店主要是因为它宣传有泳池，但入住时却被告知泳池已关闭。事先没有通知，却仍然收取了全额费用。我向经理寻求补偿，但他和前台工作人员都很粗鲁、漠不关心，完全不愿提供帮助。
他们没有同理心，没有提供任何解决方案，对顾客毫无尊重。一家万豪旗下的酒店竟然有如此不专业的员工，而且没有应对此类情况的后备方案，真是令人震惊。
糟糕的客户服务——我绝对不推荐这家酒店。
我选择这家酒店是因为它有一个热水浴缸，正如描述的那样，但它被封闭了。游泳池非常小，所以我从来没用过。此外，我以为我的房间里应该有微波炉和沙发，但它们不见了。房间里的咖啡机不干净，我也没有用。住宿很舒适，但我略感失望。
布法罗住宿
我们受到了非常热情的接待。由于他们晚上要来聚会，所以我们被安排在了四楼。非常有礼貌。第二天晚上，他们安排了一个吵闹的家庭住在我们旁边，大人在走廊里说话，孩子们跑来跑去，互相大喊大叫。然后，走廊对面房间的门在接下来的 5 分钟内同时打开和关闭了 7 次。第二天早上我和前台小姐谈过这件事，她做了记录，因为我们要住 5 个晚上。第二天晚上，房间对面的大人吵闹不已。很难入睡。我不明白，虽然我知道四楼没有住满客人，为什么不能把人安排在走廊的另一端。我每年三月和七月都会在你们的汽车旅馆住两次，每次都住 5 天。
他们给我们安排的房间烟味很重。我们抱怨换房间，但他们拒绝了。经过几分钟的争论，他们终于给我们安排了另一间。
还可以。通风口有点小。浴室需要清洁一下。浴室里没有垃圾桶垫。淋浴喷头没有固定在淋浴间或墙上。浴室里有硬水渍。白毛巾上沾有红色痕迹。
除此之外，一切都很好！
工作人员热情周到，乐于助人。房间和床都很舒适。我们遇到的每个人都超出了我们的预期。下次旅行我们一定会预订万怡酒店。
住了一个星期！！他们没有打扫房间，也没有空调，只有一个员工很棒。床太不舒服了。不会再住了。
Our room had a funky smell,
Bathroom was terrible. They had us in a handicap room, there was not a real shower and the sink was built for a wheel chair to go in. The mirrors were dirty and there was not a tall mirror or anything so that you could see yourself before you left the room. Also,
Wallpaper was peeling and the window would not shut all the way and screen was popped out. Not at all happy with the room based on what I paid for it. The staff was not that friendly, I asked for water and I was told to come back down later, meanwhile another couple walked up and were given two bottles.