It was older, the room smelled. I contacted them early because I wasn't going to need my last day and they said they would get it taken off and then after talking through with ******* they declined it so I still got charged for the last day even though I asked ahead of time they said they would reimburse me. I will not stay here again I will try another place when I'm back in town for business. Location was good but I feel like some of the other newer hotels around there will be better.
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酒店回复: Thanks for booking with us! I apologize about the issues you encountered and will have maintenance and housekeeping check that room. Unfortunately, rooms booked through 3rd parties are not refundable. I'm sorry if this wasn't communicated to you when you booked. We would love to get another chance to host your next stay.
3.0分
情侣出游
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First room wasn't clean. Second room wasn't much better. Had to get maintenance to come in to fix the stove. Then A/C decided it didn't want to work until the early morning hours. Staff did offer me another room but i was done with using my disinfectant spray and wipes in all those rooms. It's past the time for upgrades so marriott get with it. Staff also stated that she would give me points. That hasn't showed up on my marriott account yet. Front desk staff was very concerned and helpful as she could possibly be. But where are those marriott points?
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酒店回复: Thanks for staying with us! As mentioned in my email to you I've added those points to your account. We hope you give us another chance when visiting Baton Rouge.
5.0分
商务出差
Clean and tidy room. Courteous staff. Would stay there again if I was in the area.
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酒店回复: I'm so glad to see you enjoyed your stay and we hope to welcome you back soon!
2.0分
其他
There were bugs in my room and the air smelled bad. The couch was dirty as well
2.0分
家庭亲子
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The front desk person was very accommodating as best as she can be.First got there for 3pm even though I was already charged the room was not ready for another 40mins.Get to the room it was rushed cleaned.Ac came on once first night for about 15 mins,I had to purchase a fan.They said maintenance fixed it second day yet it still only came on once about 11pm temp was between 76-78 whole stay!
4.0分
家庭亲子
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Comfortable beds and good location. I loved that checkout was at 12 pm. It was very obvious the room had not been vacuumed. There was sunflower seed shells on the carpet and cereal behind the couch. The rest of the room was very clean. The workers and receptionist were very kind and friendly. It was an overall good experience! We will return.
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酒店回复: Thanks for staying with us. I've shared your comments with housekeeping, and we'll make sure the deficiencies you found are fixed. Thanks so much for letting us know and I'm glad the rest of your stay was enjoyable.
3.0分
家庭亲子
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The manager Erica Barnes and the front
Car nae are the best part of the stay and the only reason I would come back again. The room looks like it needed to be updated and there was only on the celining in the bathroom which is very unsafe. The dryer did not work properly and the manager had to assist.
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酒店回复: Good afternoon Markita,I'm glad you enjoyed your interactions with Erica and Nae. I apologize you had an issue with your bathroom.Can you let me know what room you were in so we can address this issue?
5.0分
其他
Best part about this hotel is the customer service. Accommodations are decent but the staff is super friendly
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酒店回复: Thank you for staying with us and sharing your feedback. I appreciate you recognizing the staff and will share your comments with them.
4.0分
其他
This was our 2nd year staying here and if we come back next year will stay here again
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酒店回复: I'm glad you enjoyed your 2nd stay with us and we look forward to hosting you again!
4.0分
其他
Property was a bit dated. Older bathrooms and furnishings.
It was older, the room smelled. I contacted them early because I wasn't going to need my last day and they said they would get it taken off and then after talking through with ******* they declined it so I still got charged for the last day even though I asked ahead of time they said they would reimburse me. I will not stay here again I will try another place when I'm back in town for business. Location was good but I feel like some of the other newer hotels around there will be better.
First room wasn't clean. Second room wasn't much better. Had to get maintenance to come in to fix the stove. Then A/C decided it didn't want to work until the early morning hours. Staff did offer me another room but i was done with using my disinfectant spray and wipes in all those rooms. It's past the time for upgrades so marriott get with it. Staff also stated that she would give me points. That hasn't showed up on my marriott account yet. Front desk staff was very concerned and helpful as she could possibly be. But where are those marriott points?
Clean and tidy room. Courteous staff. Would stay there again if I was in the area.
There were bugs in my room and the air smelled bad. The couch was dirty as well
The front desk person was very accommodating as best as she can be.First got there for 3pm even though I was already charged the room was not ready for another 40mins.Get to the room it was rushed cleaned.Ac came on once first night for about 15 mins,I had to purchase a fan.They said maintenance fixed it second day yet it still only came on once about 11pm temp was between 76-78 whole stay!
Comfortable beds and good location. I loved that checkout was at 12 pm. It was very obvious the room had not been vacuumed. There was sunflower seed shells on the carpet and cereal behind the couch. The rest of the room was very clean. The workers and receptionist were very kind and friendly. It was an overall good experience! We will return.
The manager Erica Barnes and the front
Car nae are the best part of the stay and the only reason I would come back again. The room looks like it needed to be updated and there was only on the celining in the bathroom which is very unsafe. The dryer did not work properly and the manager had to assist.
Best part about this hotel is the customer service. Accommodations are decent but the staff is super friendly
This was our 2nd year staying here and if we come back next year will stay here again
Property was a bit dated. Older bathrooms and furnishings.