Room was very clean and spacious. Air temperature was easy to control and worked excellent. Staff were very friendly. Grounds and building well kept.
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酒店回复: Dear Janet,Thank you so much for the perfect rating and wonderful review! We're thrilled to hear you enjoyed the spacious accommodations and found everything so well-maintained during your stay. It's great to know the room comfort met your expectations and that our team made you feel welcome. We take pride in maintaining high standards throughout the property, and your kind words mean so much to us.We'd be delighted to welcome you back to Residence Inn Baton Rouge Siegen Lane on your next visit to the area. Thank you for choosing us!Warm regards,Guest Experience Team
3.0分
其他
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It was clean just needs to be updated badly. The refrigerator kept drinks cool and that was with it being turned all the way up. Bath tub needs decals in the bottom because of it being so slippery. Overall it was nice. The staff was very nice and very accommodating.
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酒店回复: Dear Sheryl,Thank you for taking the time to share your experience and for your kind words about our team. We're so glad you found our staff friendly and accommodating, as providing excellent service is always our top priority.We appreciate your feedback about your room and are pleased you found it clean and comfortable overall. Your comments help us identify opportunities to enhance our guests' experience, and we're continuously working to ensure every aspect of your stay meets our high standards.We're delighted you had a nice stay with us and truly appreciate you choosing Residence Inn Baton Rouge Siegen Lane. We hope to have the opportunity to welcome you back for an even better experience in the future!Warm regards,Guest Experience Team
5.0分
其他
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Outstanding Customer service
We booked last minute and arrived before check-in. Our room wasn't ready but they upgraded us to a larger room. The customer service was outstanding and the room was very nice. We will stay here every time we go to Baton Rouge.
1.0分
其他
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This is a very dirty and musty place. I wish I could post pictures to show you what I am talking about. The vinyl on one of the chairs is peeling off. The couch had dirty spots. I was even afraid to brush my teeth with the water. I do not recommend. I will never stay there again.
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酒店回复: Dear Lesly,Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention regarding your recent stay.We understand this wasn't the experience you expected, and we take your feedback seriously. At Residence Inn, we're committed to maintaining the highest standards of cleanliness and comfort for all our guests, and we know how important these details are to creating a welcoming environment.Your comments help us focus on areas where we can enhance our service. We remain dedicated to providing exceptional experiences and ensuring every guest feels comfortable and valued during their stay.We hope to have the opportunity to regain your trust on your next visit and look forward to providing you with a better experience in the future.Warm regards,Guest Experience Team
3.0分
商务出差
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A little disappointed
The hotel is a good place to stay. It needs updated furniture replacement. The seats where to eat were old and peeling. It was pretty warm in the room area. I had to open up the door to the bedroom area to get some air. The refrigerator didn't have a handle. The back door to the back of the hotel where I parked was broken. They had a towel at the door to prop it open to get in and out.
1.0分
商务出差
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Uncomfortable
The front desk attendant was great! The hotel, not so much. There was an odor as I walked down the hall to the my room. The smell resembled that of something (like a rug) that was wet and aged.
When inside my room, I was very uncomfortable with the thought that this is what I have to sleep in. It was an old room, old furniture, and just uncomfortable. After a few minutes, I went back to the front desk and requested another room. The attendant was great and gave me another room immediately. She was so kind. I went upstairs to the 2nd floor and entered the room only to find the same discomfort and a whole in the curtain in the bedroom.
I immediately went downstairs and told the attendant that I will not be staying at this hotel because I am uncomfortable. I thanked her all for all of her help and then I exited the hotel.
3.0分
其他
It was just meh this time. We stay here bc they have the perfect double room but it seems to
Be getting run down. A lot of issues with our keys working too.
2.0分
家庭亲子
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Pool was out of service. Grounds werent well kept. First floor always smelled like ****. I had to ask for additional towels and toilet paper. The phones did not work in the room and mold was in the bathroom ceiling.
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酒店回复: Dear Melissa,Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention, as guest feedback helps us maintain our commitment to providing comfortable accommodations.We understand your stay didn't meet the standards you expected from us, and we take your comments about room amenities and property maintenance seriously. Every guest deserves a clean, well-appointed space where they can feel completely at home, and we're committed to ensuring our facilities reflect the quality experience our guests deserve.We hope to have the opportunity to regain your trust on your next visit and demonstrate the level of service and attention to detail that defines our commitment to guest satisfaction.Warm regards,Guest Experience Team
5.0分
情侣出游
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This hotel was overall great, the staff was extremely friendly, helpful and accommodating when it came to us asking for a late checkout so we didn’t have to go sit at the airport all day. It is in a very convenient location, definitely walking distance to a lot of places to eat, sightsee and just wonder around, there was always scooters available so that was amazing. I would rate our experience a 10/10, we will definitely be back!
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酒店回复: Dear Jordyn,Thank you so much for the fantastic review! We're absolutely thrilled to hear you had such a wonderful experience with us and that you'd rate it a perfect score.We're so glad our team could accommodate your late checkout request - we know how much that can help when you're traveling. It's wonderful that you found our location so convenient for exploring the area, and we're happy the scooter availability worked out perfectly for you. Our team takes great pride in being friendly, helpful, and accommodating, so it means the world to us when guests like you notice those efforts.We can't wait to welcome you back on your next visit to Baton Rouge! Thank you for choosing Residence Inn, and we look forward to creating more amazing memories with you.Warm regards,Guest Experience Team
需要一些细心呵护
床垫和床上用品非常舒适
每日清洁
早餐丰盛可口
员工热情周到
但是……
酒店需要一些细心呵护
潮湿的气味很浓
空调通风口需要紧急清洁
地毯应该拆掉
Room was very clean and spacious. Air temperature was easy to control and worked excellent. Staff were very friendly. Grounds and building well kept.
It was clean just needs to be updated badly. The refrigerator kept drinks cool and that was with it being turned all the way up. Bath tub needs decals in the bottom because of it being so slippery. Overall it was nice. The staff was very nice and very accommodating.
Outstanding Customer service
We booked last minute and arrived before check-in. Our room wasn't ready but they upgraded us to a larger room. The customer service was outstanding and the room was very nice. We will stay here every time we go to Baton Rouge.
This is a very dirty and musty place. I wish I could post pictures to show you what I am talking about. The vinyl on one of the chairs is peeling off. The couch had dirty spots. I was even afraid to brush my teeth with the water. I do not recommend. I will never stay there again.
A little disappointed
The hotel is a good place to stay. It needs updated furniture replacement. The seats where to eat were old and peeling. It was pretty warm in the room area. I had to open up the door to the bedroom area to get some air. The refrigerator didn't have a handle. The back door to the back of the hotel where I parked was broken. They had a towel at the door to prop it open to get in and out.
Uncomfortable
The front desk attendant was great! The hotel, not so much. There was an odor as I walked down the hall to the my room. The smell resembled that of something (like a rug) that was wet and aged.
When inside my room, I was very uncomfortable with the thought that this is what I have to sleep in. It was an old room, old furniture, and just uncomfortable. After a few minutes, I went back to the front desk and requested another room. The attendant was great and gave me another room immediately. She was so kind. I went upstairs to the 2nd floor and entered the room only to find the same discomfort and a whole in the curtain in the bedroom.
I immediately went downstairs and told the attendant that I will not be staying at this hotel because I am uncomfortable. I thanked her all for all of her help and then I exited the hotel.
It was just meh this time. We stay here bc they have the perfect double room but it seems to
Be getting run down. A lot of issues with our keys working too.
Pool was out of service. Grounds werent well kept. First floor always smelled like ****. I had to ask for additional towels and toilet paper. The phones did not work in the room and mold was in the bathroom ceiling.
This hotel was overall great, the staff was extremely friendly, helpful and accommodating when it came to us asking for a late checkout so we didn’t have to go sit at the airport all day. It is in a very convenient location, definitely walking distance to a lot of places to eat, sightsee and just wonder around, there was always scooters available so that was amazing. I would rate our experience a 10/10, we will definitely be back!