Only three reasons we didn't give excellent. Room kinda smelt "funny." It wasn't bad, it just wasn't "fresh." There were no eggs for breakfast and not much variety. It was very crowded and hardly anything available for breakfast. We were trying to eat around 8-8:30 along with everyone else. And lastly, there was no ice in the machine. It just didn't work. Made a lot of noise like it was trying to work. It just didn't. No other complaints.
2.0分
家庭亲子
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The room could have been cleaned better. The bath tub was black. The stove had spaghetti pasta on it (we never ate Spaghetti) and the furniture and curtains had stains on them.
5.0分
情侣出游
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Staff was very courteous and professional! Room was clean & nice!! The bad thing was they had major construction going on which made it comber some to get to breakfast area. But it was still a very nice place to stay!! Overall it was great!!
3.0分
其他
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No EV charging station.
The only reason I picked this hotel was because they claimed to have an EV charging station. The charging station was an outlet. You could plug your own slow travel charger.
While I was there, they had lots of construction and remodeling going on so they had building material stacked up all around the parking space with access to said outlet, which made it difficult to pull in and out.
My bed was a normal, comfortable bed exactly what you expect from a hotel. The room was clean.
2.0分
其他
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Needs improvement
The front desk was amazing. The hotel is under construction and the entire hotel smells like lacquer thinner. My kids suffer from allergies and all 3 had headaches and we sick from the smell. The sink and bathtub both leaked all night. The tv only had 3 channels
4.0分
其他
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Great location. Efficient airport shuttle in new van. Under renovations. Breakfast was good the first morning. Water break left us with a continental buffet the second, which was disappointing but understandable. When we asked for hand soap for our sink, we were told to use the pump stuff.
4.0分
家庭亲子
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The property was under construction during our stay but was clean despite that. The staff was helpful, especially one particular African American young lady whose name I do not recall; she was able to quickly extend our stay so we wouldn't have to pack up and change rooms with a 1 year in tow. Another staff person, Derek (sp), who was initially not helpful when I was trying to check in a little early, eventually became very helpful once my husband interacted with him. Overall, the stay was nice.
4.0分
其他
The only problem I had with the room was there was no hot water and the tvs didn’t work
1.0分
家庭亲子
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Entire place is extremely outdated. Room felt old and dirty. No waterproof shower curtain, just the fabric so it leaked everywhere. Hot water was dangerously hot, my 5yo burned herself trying to wash her hands. We stayed at the Slidell location the week prior and it was so much better. Crossing this one off our list, very much regret staying here.
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酒店回复: Thank you for staying with us,. We are midway through our renovations and should be comleted by first quarter of 2026. We hope to see you then.
5.0分
其他
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The staff was great. The suite was semi- renovated but overall very good. Breakfast was much better than any similar hotel with Chia pudding and overnight oats. The basketball hoop was an added bonus.
酒店回复: Thank you for staying with us. We hope to see you again soon,
Only three reasons we didn't give excellent. Room kinda smelt "funny." It wasn't bad, it just wasn't "fresh." There were no eggs for breakfast and not much variety. It was very crowded and hardly anything available for breakfast. We were trying to eat around 8-8:30 along with everyone else. And lastly, there was no ice in the machine. It just didn't work. Made a lot of noise like it was trying to work. It just didn't. No other complaints.
The room could have been cleaned better. The bath tub was black. The stove had spaghetti pasta on it (we never ate Spaghetti) and the furniture and curtains had stains on them.
Staff was very courteous and professional! Room was clean & nice!! The bad thing was they had major construction going on which made it comber some to get to breakfast area. But it was still a very nice place to stay!! Overall it was great!!
No EV charging station.
The only reason I picked this hotel was because they claimed to have an EV charging station. The charging station was an outlet. You could plug your own slow travel charger.
While I was there, they had lots of construction and remodeling going on so they had building material stacked up all around the parking space with access to said outlet, which made it difficult to pull in and out.
My bed was a normal, comfortable bed exactly what you expect from a hotel. The room was clean.
Needs improvement
The front desk was amazing. The hotel is under construction and the entire hotel smells like lacquer thinner. My kids suffer from allergies and all 3 had headaches and we sick from the smell. The sink and bathtub both leaked all night. The tv only had 3 channels
Great location. Efficient airport shuttle in new van. Under renovations. Breakfast was good the first morning. Water break left us with a continental buffet the second, which was disappointing but understandable. When we asked for hand soap for our sink, we were told to use the pump stuff.
The property was under construction during our stay but was clean despite that. The staff was helpful, especially one particular African American young lady whose name I do not recall; she was able to quickly extend our stay so we wouldn't have to pack up and change rooms with a 1 year in tow. Another staff person, Derek (sp), who was initially not helpful when I was trying to check in a little early, eventually became very helpful once my husband interacted with him. Overall, the stay was nice.
The only problem I had with the room was there was no hot water and the tvs didn’t work
Entire place is extremely outdated. Room felt old and dirty. No waterproof shower curtain, just the fabric so it leaked everywhere. Hot water was dangerously hot, my 5yo burned herself trying to wash her hands. We stayed at the Slidell location the week prior and it was so much better. Crossing this one off our list, very much regret staying here.
The staff was great. The suite was semi- renovated but overall very good. Breakfast was much better than any similar hotel with Chia pudding and overnight oats. The basketball hoop was an added bonus.