酒店回复: Thank you for the positive review and for bearing with us as we go through our outages and updates! Even still our staff do their best to make each stay the best they can! Thank you for acknowledging their hard work!
2.0分
其他
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Overall, we are just disappointed in this Hilton. The shower curtain was broken , there was visible sloppy repairs done on the curtain rod. There were only 3 towels and room service only came every other day. There was only one outlet in the bathroom.
When we are paying for a room, daily service should not be negotiable. The bathroom door would not stay shut, so there were deeps scratches on it from the main door. The room was dated and shabby. We will be coming back to Fishkill, but not staying there.
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酒店回复: Thank you for sharing your concerns with us. We sincerely apologize for your unsatisfactory stay, and are disappointed that this has discouraged you from returning. Your comments will enable us to improve the quality of our housekeeping service and accommodations. We appreciate your input, and wish you safe and pleasant travels.
3.0分
情侣出游
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The staff was the greatest element of our stay, they were truly fantastic. Professional, friendly and personable, especially Peter at the front desk - and Johny the bartender. The facilities were clean and well-maintained with the exception that the Jacuzzi had been in operable for several months, including while we were there and the hotel was undergoing an overhaul on their water system, shutting off the water from 11 to 4 during the day that we were there. This caused some discomfort and a minor hardship but overall the day was good.
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酒店回复: Thank you for the review. Really glad to see our staff's efforts shining through, even when we have unfortunate but necessary repairs and upgrades going on. Thanks for staying with us and the review, we hope we can welcome you back sometime in the future!
5.0分
其他
Well located for our needs. We couldn't use the electronic to enter the room because we booked via a third party (Experia)
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酒店回复: Thank you for the perfect score! Location is key, and Fishkill is one of the best places to reach the Hudson Valley's offerings!
1.0分
其他
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The first room I was given smelled awful, staff was very helpful and moved me immediately to a less terrible smelling room (but still smelled) The beds are all springs and impossible to sleep on- I tried to sleep balanced on pillows. The sheets had a disgusting stain on them so I was also sleeping on a towel. The only good thing about this hotel were the kind staff but the whole place should be gutted. Not even remotely Hilton quality
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酒店回复: Dear Lauren,While we're happy you appreciated our team's assistance, we regret that our accommodations did not meet expectations. Thank you for bringing these issues to our attention. Our team will address these concerns to improve future stays. We hope you will consider giving us another chance.
5.0分
其他
Beacon classic
Friendly staff, comfortable room, large bath room and bedroom
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酒店回复: Thank you for the perfect review! Glad we could leave you with an excellent impression, we hope to host you again next time you come around the area!
3.0分
家庭亲子
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Although I applaud the fact that there is EV charging, the charge for this amenity is ridiculous. This amenity should be free or at most 5 to 10 cents per kwh. You're asking another company to manage this for you and they are ripping people off.
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酒店回复: Thank you for your feedback. Your comments are important and will be reviewed with our team. We hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
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John Krivorot at the reception desk and Sergio Tapia, Server were particularly helpful, personable and commendable. There were a number of others, of course, but I didn't have a pen and paper to hand!
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酒店回复: Thank you for the perfect review! I will be sure to pass on the kind words to both Sergio and Jon. Hope to see you again soon!
设施：试试还可以，总体是不错的感觉，也不是很旧，也比较干净

卫生卫生情况还可以，趁早，床单不是皱皱的，也挺干净的
：
环境环境可以可以停车，然后还可以周边吃饭也比较方便方
：
服务服务非常好，工作人员很贴心，很有礼貌，服务总体来说确实是比较有素质的，很好：
这是我们第一次入住菲什基尔希尔顿酒店。
酒店环境非常安静，附近就有超市和几家餐厅，非常方便。
房间：宽敞舒适，床很大，我们睡得很好。虽然我们住在二楼，一直能听到锅炉或其他机器的噪音……但除此之外，入住体验很棒。房间里有很大的冰箱和一张大桌子，这让我们在入住期间感觉很舒适。
设施：我们很惊讶房间里没有热水壶，不过在美国可能很常见，但至少有微波炉，所以我们可以烧水。我们问前台是否可以借用热水壶，他们说会打电话送过来，但之后就杳无音信了。
前台：工作人员很友善。我们忘记带一件毛衣，他们帮我们保管，这很有帮助，感谢清洁人员和前台接待员。谢谢！
退房：他们很友好地允许我们待到中午12点，这很有帮助，因为我们需要收拾行李，不想着急。
谢谢！
这家酒店存在一些问题——制冰机坏了，水疗中心故障，以及酒店门前临时搭建的空调机组——导致评分为“良好”而非“优秀”。酒店需要翻新，不过工作人员非常友好热情。
Overall, we are just disappointed in this Hilton. The shower curtain was broken , there was visible sloppy repairs done on the curtain rod. There were only 3 towels and room service only came every other day. There was only one outlet in the bathroom.
When we are paying for a room, daily service should not be negotiable. The bathroom door would not stay shut, so there were deeps scratches on it from the main door. The room was dated and shabby. We will be coming back to Fishkill, but not staying there.
The staff was the greatest element of our stay, they were truly fantastic. Professional, friendly and personable, especially Peter at the front desk - and Johny the bartender. The facilities were clean and well-maintained with the exception that the Jacuzzi had been in operable for several months, including while we were there and the hotel was undergoing an overhaul on their water system, shutting off the water from 11 to 4 during the day that we were there. This caused some discomfort and a minor hardship but overall the day was good.
Well located for our needs. We couldn't use the electronic to enter the room because we booked via a third party (Experia)
The first room I was given smelled awful, staff was very helpful and moved me immediately to a less terrible smelling room (but still smelled) The beds are all springs and impossible to sleep on- I tried to sleep balanced on pillows. The sheets had a disgusting stain on them so I was also sleeping on a towel. The only good thing about this hotel were the kind staff but the whole place should be gutted. Not even remotely Hilton quality
Beacon classic
Friendly staff, comfortable room, large bath room and bedroom
Although I applaud the fact that there is EV charging, the charge for this amenity is ridiculous. This amenity should be free or at most 5 to 10 cents per kwh. You're asking another company to manage this for you and they are ripping people off.
John Krivorot at the reception desk and Sergio Tapia, Server were particularly helpful, personable and commendable. There were a number of others, of course, but I didn't have a pen and paper to hand!