酒店回复: Thank you for sharing your feedback. We understand how you feel regarding parking charges. The garage adjacent to the hotel is privately owned and operated, and we unfortunately do not control the rates. We do our best to share this information in advance so our guests are aware before arrival. We truly appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.
5.0分
其他
原文
翻译提供方：Google
服务一流，酒店非常干净，而且是新装修的。
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酒店回复: Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
3.0分
其他
原文
翻译提供方：Google
他们没有给我预订的房间。
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酒店回复: We sincerely apologize that you did not receive the room you reserved. This is not the experience we want for our guests. Thank you for bringing it to our attention — we’d like to review what happened and make it right. Please reach out to the hotel directly so we can address the issue as soon as possible. We appreciate your understanding and the opportunity to improve.
5.0分
其他
原文
翻译提供方：Google
优质的服务和酒店品质
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酒店回复: Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
5.0分
家庭亲子
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The staff were all very friendly and courteous, and the room was clean and extremely comfortable. The only improvements or changes I would suggest are just personal notes:
1. Fix your WiFi- it's very slow
2. Put some diet drinks in the vending machines
Overall, our stay at The Marriott was fantastic and will definitely stay there again on our next trip to New Orleans.
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酒店回复: Thank you so much for sharing your experience — we’re happy to hear that you found our team friendly and that your room was clean and comfortable. That means a lot to us.We also appreciate the feedback regarding the Wi-Fi and vending machine selections. Your comments are helpful, and we will be reviewing both items with our team to see what improvements can be made.We hope to welcome you back again soon, and thank you for choosing to stay with us.
4.0分
其他
Poor service, big nasty stain next to the bed, looked like blood stained, outside was amazing, beautiful jogging trail and view
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to learn of your experience. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. We have shared your feedback with the housekeeping department.Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. We hope to have the opportunity to serve you in the near future.
5.0分
商务出差
Every time I visit New Orleans this is my go to hotel. Awesome customer service and very clean hotel.
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酒店回复: Dear Guest,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
2.0分
其他
Hotel is old. Like everything, services are down, prices are up. If you can get a lake view room, that is nice.
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酒店回复: Thank you for your feedback. We’re glad you enjoyed the beautiful lake view — it’s one of our favorite features too. We understand your concerns regarding the hotel’s age and appreciate your honesty. Please know that we are planning renovations to refresh our guest experience. We hope you’ll consider staying with us again to see the improvements.
3.0分
商务出差
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I waited while the staff at the front desk changed our room to the lake Side since we had never stayed there before. Then she actually switched us to inland. Room service came in Styrofoam with plastic silverware. I called the manager who never returned my call after I spoke to him directly. It was disappointing.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the confusion with your room assignment and the lack of follow-up after your call — this is not the level of service we aim to provide. We also understand your disappointment with the presentation of your room service. Your feedback is very helpful as we work to improve both our communication and guest experience. We would appreciate the opportunity to make this right and hope you’ll consider giving us another chance in the future.
入住很顺利。房间凉爽舒适。然而，床垫却令人失望，一边凹陷得很厉害，考虑到它的硬度，这着实令人惊讶。枕头也凹凸不平，不过我本来也没指望酒店的枕头有多舒服，哈哈。总的来说，我觉得房间的价格有点高。酒店本身不错，房间也很干净，闻起来也很干净。总而言之，这绝对不是我住过的最糟糕的酒店，只是和我想象中的不太一样。
我觉得他们不应该收停车费！很多酒店都免费提供停车服务，或者干脆把停车费隐性地算在价格里，这对他们来说一点好处都没有。
服务一流，酒店非常干净，而且是新装修的。
他们没有给我预订的房间。
优质的服务和酒店品质
The staff were all very friendly and courteous, and the room was clean and extremely comfortable. The only improvements or changes I would suggest are just personal notes:
1. Fix your WiFi- it's very slow
2. Put some diet drinks in the vending machines
Overall, our stay at The Marriott was fantastic and will definitely stay there again on our next trip to New Orleans.
Poor service, big nasty stain next to the bed, looked like blood stained, outside was amazing, beautiful jogging trail and view
Every time I visit New Orleans this is my go to hotel. Awesome customer service and very clean hotel.
Hotel is old. Like everything, services are down, prices are up. If you can get a lake view room, that is nice.
I waited while the staff at the front desk changed our room to the lake Side since we had never stayed there before. Then she actually switched us to inland. Room service came in Styrofoam with plastic silverware. I called the manager who never returned my call after I spoke to him directly. It was disappointing.