The room was nice but appeared to be missing some furniture. The suite we were in had a TV on the wall with multiple cords hanging out from underneath and a mini frig just floating on the flor underneath. The sofa was very uncomfortable but the bed was great. The room was quiet and everything seemed to work properly. It was a bit dated when it comes to decor but overall I would not hesitate to stay there again. The staff was the most attentive that I have ever experienced and the valet was awesome.
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酒店回复: hank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you enjoyed a quiet stay, found the bed comfortable, and especially that our team and valet service made such a positive impression — we’ll be sure to share your kind words with them. We appreciate your comments regarding the furniture and décor, and we’re reviewing opportunities to refresh and enhance our guest suites. We truly value your loyalty and look forward to welcoming you back again soon.
5.0分
其他
Very nice
Very clean, quiet, and the staff was very friendly. The view from the room was nice, so we left the curtains open all night to see the city lights.
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酒店回复: Thank you for sharing your experience! We’re delighted to hear you enjoyed the peaceful atmosphere, friendly service, and beautiful city views from your room. It’s wonderful that you were able to relax and take in the lights at night. We truly appreciate your kind words and look forward to welcoming you back for another comfortable stay.
5.0分
家庭亲子
Causeway Marriott is a great place to stay. The staff are amazing and competent. It’s super clean and safe. We stay here often.
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酒店回复: Thank you for your feedback. We appreciate the kind notes and will share this with the team. We look forward to serving you again if your travels bring you back to our area!
5.0分
其他
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First Stay at Lakeway
This was my first time visiting the hotel, and I was very pleased. It’s an older hotel, but it’s very well kept and the parking was very reasonable. It’s close to the mall and several food spots, in addition to being only fifteen minutes from the airport. I had a great experience and would definitely stay there in the future.
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酒店回复: Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay and appreciated our convenient location, well-kept property, and reasonable parking. It’s always wonderful to welcome first-time guests, and we’re so glad we made a great first impression. We look forward to welcoming you back on your next visit!
3.0分
其他
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The Hotel itself was okay but not the expectations when I requested a "birthday" acknowledgement. I requested some kind of birthday recognition the day of my arrival to be in the hotel room even if it cost me. The lady I spoke on the phone with told me it would be done and not to worry. Well the day came and as we walked into the room, there was no birthday acknowledgement at all. This was very disappointing and ruined the surprise for my wife. I'm not sure what happened but we were let down and I hope this doesn't happen to someone else.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your special request for a birthday acknowledgment was not fulfilled as promised. We understand how disappointing this must have been, especially when it was meant to be a surprise for your wife. Please know this is not the level of service we strive to provide, and we will be reviewing what went wrong to ensure it doesn’t happen again. We appreciate you giving us the chance to improve, and we hope we’ll have another opportunity to make things right and provide the celebration you were expecting.
5.0分
其他
10-15 minute hop to New Orleans. Nicely nestled away on the Lake in Metairie. Great views from the upper floors. Exceptional Valet service!
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酒店回复: Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location just minutes from New Orleans, the beautiful lakefront setting with great views, and the exceptional service from our valet team. We look forward to welcoming you back soon!
4.0分
其他
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Nice hotel
Our trip was a family trip. I recommend this hotel, there are many positives regarding this hotel that far exceed my negative.
Hotel was clean and all the staff ( front desk , housekeeping and wait staff) were super nice and friendly. Can’t say enough about how nice all the staff were! Restaurant was nice and clean and food was delicious. The gym was adequate but there was another gym on the property if u wanted to pay additional money to use. This hotel is next to the water with concrete walking/jogging and bike paths. We walked , jogged multiple days from hotel ( which was right there at water and paths were right there).
My only complaint is that the beds in the double bed rooms were only double beds. My wife and I are use to a king bed but can very comfortably sleep in a queen but the double beds felt small to us. If it’s just 1 person to a bed then that’s great but if you have a family that may have 3 or 4 people with multiple people sharing a bed, the beds felt small and cramped. Now the room was nice and clean and roomy . The room could have definitely fit bigger beds. Anyways that’s our only complaint was sharing a double bed, didn’t sleep well with being so cramped. Besides the double beds being small the room, hotel , restaurant and staff were all nice to great. We would stay here again .
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酒店回复: Thank you for sharing such a thoughtful review of your family trip. We’re delighted to hear how much you enjoyed our clean hotel, delicious restaurant, convenient location by the water, and especially our friendly team—we’ll be sure to pass along your kind words to our staff. We understand your feedback regarding the double beds and how they felt small for sharing, and we appreciate your perspective as it helps us look for ways to better accommodate families. We’re so glad to know the positives far outweighed the negatives and that you would stay with us again—we look forward to welcoming you back!
5.0分
其他
New Upgrades...
The room needs an upgrade with new outlets for new devices. Also the furniture needs a new style comforting to the eyes.
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酒店回复: Thank you for your feedback! We are currently in the beginning stages of a full renovation. We hope you choose to come back and see us soon!
2.0分
商务出差
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Property was not as pictured. We literally booked it only to sleep in between 15 hours of driving. Shower did not drain so was standing in water up to our ankles. Air conditioner rattled the entire room nonstop. Carpet is mismatched where they pieced it together in the hallways and was noticeably coming up. We checked in at 4 am and left at 9 am. Staff was nice but of all the rooms they could have put us in we were overlooking the roof of the adjacent building
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酒店回复: Thank you for your feedback. I'm very sorry to hear that your stay did not meet expectations. The issues you mentioned with the shower, air conditioner, and room condition are being addressed with our team.We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.
5.0分
其他
We loved the Lakeway Marriott. Great location and accessible to many restaurants and shopping.
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酒店回复: Thank you for your feedback! We hope to welcome you back again soon!
The room was nice but appeared to be missing some furniture. The suite we were in had a TV on the wall with multiple cords hanging out from underneath and a mini frig just floating on the flor underneath. The sofa was very uncomfortable but the bed was great. The room was quiet and everything seemed to work properly. It was a bit dated when it comes to decor but overall I would not hesitate to stay there again. The staff was the most attentive that I have ever experienced and the valet was awesome.
Very nice
Very clean, quiet, and the staff was very friendly. The view from the room was nice, so we left the curtains open all night to see the city lights.
Causeway Marriott is a great place to stay. The staff are amazing and competent. It’s super clean and safe. We stay here often.
First Stay at Lakeway
This was my first time visiting the hotel, and I was very pleased. It’s an older hotel, but it’s very well kept and the parking was very reasonable. It’s close to the mall and several food spots, in addition to being only fifteen minutes from the airport. I had a great experience and would definitely stay there in the future.
The Hotel itself was okay but not the expectations when I requested a "birthday" acknowledgement. I requested some kind of birthday recognition the day of my arrival to be in the hotel room even if it cost me. The lady I spoke on the phone with told me it would be done and not to worry. Well the day came and as we walked into the room, there was no birthday acknowledgement at all. This was very disappointing and ruined the surprise for my wife. I'm not sure what happened but we were let down and I hope this doesn't happen to someone else.
10-15 minute hop to New Orleans. Nicely nestled away on the Lake in Metairie. Great views from the upper floors. Exceptional Valet service!
Nice hotel
Our trip was a family trip. I recommend this hotel, there are many positives regarding this hotel that far exceed my negative.
Hotel was clean and all the staff ( front desk , housekeeping and wait staff) were super nice and friendly. Can’t say enough about how nice all the staff were! Restaurant was nice and clean and food was delicious. The gym was adequate but there was another gym on the property if u wanted to pay additional money to use. This hotel is next to the water with concrete walking/jogging and bike paths. We walked , jogged multiple days from hotel ( which was right there at water and paths were right there).
My only complaint is that the beds in the double bed rooms were only double beds. My wife and I are use to a king bed but can very comfortably sleep in a queen but the double beds felt small to us. If it’s just 1 person to a bed then that’s great but if you have a family that may have 3 or 4 people with multiple people sharing a bed, the beds felt small and cramped. Now the room was nice and clean and roomy . The room could have definitely fit bigger beds. Anyways that’s our only complaint was sharing a double bed, didn’t sleep well with being so cramped. Besides the double beds being small the room, hotel , restaurant and staff were all nice to great. We would stay here again .
New Upgrades...
The room needs an upgrade with new outlets for new devices. Also the furniture needs a new style comforting to the eyes.
Property was not as pictured. We literally booked it only to sleep in between 15 hours of driving. Shower did not drain so was standing in water up to our ankles. Air conditioner rattled the entire room nonstop. Carpet is mismatched where they pieced it together in the hallways and was noticeably coming up. We checked in at 4 am and left at 9 am. Staff was nice but of all the rooms they could have put us in we were overlooking the roof of the adjacent building
We loved the Lakeway Marriott. Great location and accessible to many restaurants and shopping.