Staff was friendly, room comfortable, breakfast was good. The only issue was our room smelled like cigarette smoke which they quickly moved us to another room which still smelled like cigarette smoke.. but not as bad but disappointing. Other than that was a good stay. Frustrating that some people still smoke at "non-smoking" hotels.
5.0分
商务出差
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This hotel felt safe. Room was clean, and bed was comfortable. The one thing that stood out about this place is the staff. We had an issue with the tv remote (not batteries), and the maintenance person would not rest until it was resolved. Sparing the details, I’ll just say that we have never had a staff member advocate harder for our comfort. The staff here are the gold standard on how it is done.
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酒店回复: Donnie, Thank you for such a glowing review! We are incredibly proud of our team, and your comments regarding our maintenance staff truly mean the world to us. We strive to provide that "gold standard" of service to every guest, and we are thrilled we could resolve the issue to your satisfaction. We can't wait to have you stay with us again!
5.0分
家庭亲子
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Visited with my family and the hotel was beautiful. My room was spacious and very clean. The staff were friendly and extremely helpful. The pool area was cleaned daily and sanitized which was nice to see. I would most definitely stay here again.
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酒店回复: James,Thank you for sharing your wonderful feedback! We’re delighted to hear you and your family enjoyed our beautiful hotel, spacious and clean rooms, and attentive staff. We’re also glad the pool area met your expectations. We look forward to welcoming you back for another great stay!
5.0分
情侣出游
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We have stayed at this hotel twice and on both occasions found it to be clean and well kept. Staff are friendly, helpful and always available. There is a pool which is always clean as is the area around the pool. Its close to the local mall, shops and restaurants. I would recommend this hotel.
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酒店回复: Jonathan,Thank you for your continued support! We’re thrilled to hear that both of your stays have been enjoyable and that you appreciated our clean facilities, friendly staff, and convenient location. We truly value your recommendation and look forward to welcoming you back again soon!
5.0分
其他
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Great Stay
Had a great stay here. The room was like a small apartment, could stay for extended time and be comfortable! Room was clean and staff was nice and breakfast was great!
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酒店回复: Thank you for sharing your experience! We’re so glad you enjoyed your stay and found the room comfortable for an extended visit. It’s wonderful to hear you appreciated the cleanliness, friendly staff, and great breakfast. We hope to welcome you back again soon!
5.0分
其他
Perfect for our trip to visit our daughter at ULM. definitely use this again.
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酒店回复: Jill,We are so happy to be your hotel of choice when visiting your daughter at ULM! Thank you for the perfect rating. We look forward to being your home-away-from-home on all your future campus visits!
5.0分
其他
Everything was excellent, except an ant problem in the bathroom area.
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酒店回复: Micheal,Thank you for your feedback and for the 10/10 rating. We appreciate your stay and hope to welcome you back for a flawless experience.
5.0分
其他
Excellent staff. Room was exceptional. Very relaxing atmosphere. Will definitely return.
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酒店回复: That's wonderful to hear! We're absolutely thrilled that you had an excellent stay and found our staff exceptional. It's also great to know you enjoyed the very relaxing atmosphere of our hotel here in Monroe, Louisiana.We truly appreciate your kind words and look forward to welcoming you back for another relaxing visit very soon!
5.0分
家庭亲子
The breakfast needs to improve as the choices were very limited.
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酒店回复: Fatima,Thank you for sharing this feedback. We apologize that our breakfast choices were limited and did not meet your expectations. We will share your comments with our food and beverage team as we are always looking for ways to improve our offerings.
别的还行。厨房的垃圾居然没有清理。一进去就是垃圾臭
Staff was friendly, room comfortable, breakfast was good. The only issue was our room smelled like cigarette smoke which they quickly moved us to another room which still smelled like cigarette smoke.. but not as bad but disappointing. Other than that was a good stay. Frustrating that some people still smoke at "non-smoking" hotels.
This hotel felt safe. Room was clean, and bed was comfortable. The one thing that stood out about this place is the staff. We had an issue with the tv remote (not batteries), and the maintenance person would not rest until it was resolved. Sparing the details, I’ll just say that we have never had a staff member advocate harder for our comfort. The staff here are the gold standard on how it is done.
Visited with my family and the hotel was beautiful. My room was spacious and very clean. The staff were friendly and extremely helpful. The pool area was cleaned daily and sanitized which was nice to see. I would most definitely stay here again.
We have stayed at this hotel twice and on both occasions found it to be clean and well kept. Staff are friendly, helpful and always available. There is a pool which is always clean as is the area around the pool. Its close to the local mall, shops and restaurants. I would recommend this hotel.
Great Stay
Had a great stay here. The room was like a small apartment, could stay for extended time and be comfortable! Room was clean and staff was nice and breakfast was great!
Perfect for our trip to visit our daughter at ULM. definitely use this again.
Everything was excellent, except an ant problem in the bathroom area.
Excellent staff. Room was exceptional. Very relaxing atmosphere. Will definitely return.
The breakfast needs to improve as the choices were very limited.