Staff at desk very friendly and helpful breakfast was great in selection parking was great and rooms and bath area were clean and supplied with needed items. We always try to stay at this Hampton Inn.
4.0分
其他
Room was under remodel. No pictures lamps or tv in living area. No blinds….sun was beaming through the window.
1.0分
其他
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My husband and I arrived at the hotel around 10:30 pm on Friday, October 31. We had already paid for the room, and arrived so late due to my father in laws birthday.
When trying to check in for the night, the gentleman behind the counter couldn’t find our reservation in the system. Instead of explaining to us why, or trying to fix the situation, his demeanor became very hostile and aggravated towards me.
Trust me, I understand the frustration, however I am the guest, so shouldn’t I have been the one frustrated?
He kept saying “ I can’t believe this” and mumbling things under his breath, but did not say ONE time, “I apologize, or it will be just a few minutes”.
Being a business owner of three businesses, I understand customer service I also understand hospitality. Hospitality is WHY I always made Hampton Inn, my go to hotel. I was very disappointed as a frequent customer.
I hope this gentleman behind the counter, Rodnee is talked to about his professionalism .
4.0分
其他
It was one of the fastest & most courteous check-ins ever! The hotel was freshly updated & very clean.
2.0分
商务出差
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Bad customer service
The hotel is nice. The man working the front desk was nothing short of rude. He acted like he did not want to be there and was bothered that someone was checking in.
5.0分
情侣出游
Very clean and nice hotel. The staff is very friendly and helpful. Great place to stay.
前台的那个家伙超级粗鲁。首先，他拒绝给我收据。然后，他取消了我的预订，并告诉我我可以以两倍的价格重新预订他刚刚取消的同一类型的房间。然后，当我问他老板时，他告诉我他没有老板，还在免提电话上对门罗分店撒谎，声称我“说了他坏话”。这真是难以置信，汉普顿酒店的某个人需要调出我在 1/11/25 下午 3:30 左右尝试入住的视频，看看他是如何对待客人的。他在两天内让贵公司损失了很多钱，而且他根本不适合做客户服务。
整个早上，墙壁里都传来巨大的轰隆声。前一位客人把闹钟定得很早，我不知道该怎么关掉它。睡眠不好 = 差评。
难闻的气味
办理入住手续的人一点也不友善，房间里有难闻的气味。整个酒店都有难闻的气味。不会再住那里了。
实话实说。
一切都很好。工作人员非常友好。这是我第一次给前台工作人员小费，因为他是最棒的。
Staff at desk very friendly and helpful breakfast was great in selection parking was great and rooms and bath area were clean and supplied with needed items. We always try to stay at this Hampton Inn.
Room was under remodel. No pictures lamps or tv in living area. No blinds….sun was beaming through the window.
My husband and I arrived at the hotel around 10:30 pm on Friday, October 31. We had already paid for the room, and arrived so late due to my father in laws birthday.
When trying to check in for the night, the gentleman behind the counter couldn’t find our reservation in the system. Instead of explaining to us why, or trying to fix the situation, his demeanor became very hostile and aggravated towards me.
Trust me, I understand the frustration, however I am the guest, so shouldn’t I have been the one frustrated?
He kept saying “ I can’t believe this” and mumbling things under his breath, but did not say ONE time, “I apologize, or it will be just a few minutes”.
Being a business owner of three businesses, I understand customer service I also understand hospitality. Hospitality is WHY I always made Hampton Inn, my go to hotel. I was very disappointed as a frequent customer.
I hope this gentleman behind the counter, Rodnee is talked to about his professionalism .
It was one of the fastest & most courteous check-ins ever! The hotel was freshly updated & very clean.
Bad customer service
The hotel is nice. The man working the front desk was nothing short of rude. He acted like he did not want to be there and was bothered that someone was checking in.
Very clean and nice hotel. The staff is very friendly and helpful. Great place to stay.