Gus, the GM overheard my conversation with the front desk regarding the worn furniture in our room, and a $ room security deposit for our stay for damages. As I showed the photos to the person at reception after our first night, Gus intervened.
In a most polite manner, he introduced himself, handed me his card, and offered to change our room with a significant upgrade. At first I declined, however, he wanted us to be happy, and explained the hotel is undergoing major renovations, albeit it takes time.
I still remember his words, “People check in as guests, and check out as friends “.
Although he alone cannot alter the Hilton corporate plans; yet locally onsite he and his staff understand customer satisfaction. Bravo!!
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酒店回复: Thank you for your kind words , look forward to your return visit, Gus
3.0分
家庭亲子
This property definitely needs a lot of upgrades. The outside and lobby are is immaculate but the rooms are terrible. Bathrooms are dirty and beds are small.
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酒店回复: We appreciate your feedback, and all will be addressed. Thank you for staying with us!
1.0分
情侣出游
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Our experience at this hotel was unbelievably disappointing. The first room we were given wasn’t extremely clean, and we could clearly hear full conversations, TV, and even sex noises through the walls. The only positive part of our stay was the front desk staff. they were kind, understanding, and quick to switch our room.
Unfortunately, the second room was somehow worse. The heat was the only option and we came to the room and it was 89 degrees, so we had to sleep with the window open just to be able to relax. From there it only went downhill: the hot water stopped working, a blow dryer started sparking and smoking in my hand, the sink broke, and the toilet stopped flushing.
This was hands down the worst hotel stay we’ve had in our entire lives. The staff did what they could, but the condition of the rooms and the number of issues we experienced were completely unacceptable. We would not stay here again and are hesitant to even stay at any other Hilton again.
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酒店回复: Thank you very much for the feedback. We take comments our guests leave very serious to prevent future issues. It is unfortunate that this was not a memorable stay, but we were able to offer points for the inconvenience.
1.0分
其他
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Horrible experience. Listed as pet friendly but on day 2 they question my service pet. No microwave in room and fridge did not work. Front desk was rude. I checked out a day early. I asked for receipt of my early departure and was told it was a note on the file but would only provide experian actual stay
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酒店回复: Thank you for taking a moment to share your experience. We regret that your experience did not fully meet your expectations. We hope you give us another opportunity to show you a different experience in the near future.
2.0分
其他
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The hotel bar was nice and we were able to entertain friends there , but the hotel is dated and has a poor “face lift” real lipstick on a pig situation, my wife saw two roaches in our room! Also the staff barely speaks English We asked for an upgrade twice , nothing happend . Totally not worth the money!
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to learn of your experience. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. We hope to have the opportunity to serve you in the near future.
很不错的酒店
我订了两间房，都有问题。
一间窗户有洞，另一间霉味很重。
他们给我换了一间房，但水龙头漏水，他们当时并不知道，我告诉他们后，他们说会马上处理。
服务很棒。
经典的希尔顿酒店，服务设施一应俱全。
希尔顿一贯的优质服务，预订希尔顿就知道会得到什么。我们在这里住了五晚，员工很棒，服务周到。
饭店普通 因为在连假中入住 价格比较高
设施中等 算老旧 也使用了游泳池
度过了一个美好的假期
Gus, the GM overheard my conversation with the front desk regarding the worn furniture in our room, and a $ room security deposit for our stay for damages. As I showed the photos to the person at reception after our first night, Gus intervened.
In a most polite manner, he introduced himself, handed me his card, and offered to change our room with a significant upgrade. At first I declined, however, he wanted us to be happy, and explained the hotel is undergoing major renovations, albeit it takes time.
I still remember his words, “People check in as guests, and check out as friends “.
Although he alone cannot alter the Hilton corporate plans; yet locally onsite he and his staff understand customer satisfaction. Bravo!!
This property definitely needs a lot of upgrades. The outside and lobby are is immaculate but the rooms are terrible. Bathrooms are dirty and beds are small.
Our experience at this hotel was unbelievably disappointing. The first room we were given wasn’t extremely clean, and we could clearly hear full conversations, TV, and even sex noises through the walls. The only positive part of our stay was the front desk staff. they were kind, understanding, and quick to switch our room.
Unfortunately, the second room was somehow worse. The heat was the only option and we came to the room and it was 89 degrees, so we had to sleep with the window open just to be able to relax. From there it only went downhill: the hot water stopped working, a blow dryer started sparking and smoking in my hand, the sink broke, and the toilet stopped flushing.
This was hands down the worst hotel stay we’ve had in our entire lives. The staff did what they could, but the condition of the rooms and the number of issues we experienced were completely unacceptable. We would not stay here again and are hesitant to even stay at any other Hilton again.
Horrible experience. Listed as pet friendly but on day 2 they question my service pet. No microwave in room and fridge did not work. Front desk was rude. I checked out a day early. I asked for receipt of my early departure and was told it was a note on the file but would only provide experian actual stay
The hotel bar was nice and we were able to entertain friends there , but the hotel is dated and has a poor “face lift” real lipstick on a pig situation, my wife saw two roaches in our room! Also the staff barely speaks English We asked for an upgrade twice , nothing happend . Totally not worth the money!