酒店回复: Dear Kavon,We're glad to hear your overall stay was enjoyable. However, we regret that our WiFi setup didn’t meet your needs. Rest assured, we value your insights as we continually improve and enhance our guest experience in the areas that matter to our guests. We hope to welcome you back in the future for an even better visit.
酒店回复: Dear Angela,Thank you for your great review! We're so glad you enjoyed the comfort of the newly renovated property, the convenient location, and the amenities such as the fantastic fitness center and our delicious breakfast offerings. It was a pleasure having you here at Hilton Garden Inn Riverhead, and we hope to welcome you back for another fabulous visit in the future.
酒店回复: Dear Danine,We're sorry to hear that you didn't have a good time with us during your recent visit. Please accept our sincere apologies for any service concerns during your visit, as this is never our intention. We always want our guests to have the best experience possible, so we will be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope you'll consider giving us another chance soon.
酒店回复: Dear Micheli,Thank you for your review and for being a repeat guest over the years. We're disappointed to hear about your recent experience with us, and we'd like to take this opportunity to extend our apologies. We will ensure we're communicating any possible construction upfront and talk to our team about the service being provided. We hope to welcome you back once our renovations are complete, which is scheduled for the end of March, for a chance to fully enjoy our property.
酒店回复: Dear Lisa,Thank you for the kind words regarding your recent stay at Hilton Garden Inn Riverhead. It's great that the energy at the bar made for such a fun night—and that your server added to the experience. It sounds like a memorable evening from start to finish. We're looking forward to your next visit!
酒店回复: Dear Eileen,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by our ongoing upgrades. We understand how frustrating it can be when expectations aren't aligned with what is experienced, especially with the unexpected noise and odors you've described. We appreciate your patience during this time and will ensure we maintain our transparency. We hope you'll consider visiting in the future for a better visit.
酒店回复: Dear Michele,Thank you for taking the time to share your experience with us. While we're glad you enjoy our convenient location and our team's great service, we apologize for any shortcomings during your stay. Your feedback will help us improve our facilities, and we hope to welcome you back for a truly exceptional stay in the future.
房间不错，位置好
住的还不错。
服务一流
除了WiFi之外，一切都很棒。如果你带着某种游戏机旅行，我推荐万豪或凯悦酒店。由于WiFi安全问题，你不能使用以太网线进行有线游戏。而且，为了连接游戏，我不得不联系他们的IT支持，联系他们的网络提供商，才能让我的PlayStation 5连上网络，但WiFi仍然很糟糕。除此之外，住宿体验还不错。
这家酒店太棒了！位置就在高速公路旁，就在主干道上，虽然风景不算好，但去周边想去的地方都很方便。酒店本身看起来是新装修的，床很舒服，晚上也很安静。健身房和早餐都很棒。下次还会住这里。
两天住宿体验不佳
第一天晚上，我们的电视坏了，但我们太累了，没法叫工程师来修，所以第一晚就没用了。房间里非常热，我们没法把恒温器调到制冷模式。第二天早上，咖啡机也坏了，我们临走前告诉了前台。他们修好了空调，但电视仍然无法正常工作，而且咖啡机也没修。我们打扫了房间，客房服务员忘了给我们换一块新的浴室地垫，也忘了换一盒纸巾。夜班经理换了咖啡机，但没有换茶，我不喝咖啡，所以第二天早上什么茶都没喝。热水浴缸的水不是很热，毛巾对于泳池和热水浴缸来说太小了。
我们每年都会在Riverhead附近的酒庄庆祝朋友生日时入住这家酒店，但这次我非常失望。*******没有告知我酒店多个区域正在进行翻修，导致到处都是灰尘。泳池和按摩浴缸也因施工而无法使用。
员工服务不太好，说实话，早餐也没有达到往常的水准。很遗憾，这次入住体验非常令人失望。
值得庆幸的是，三楼已经翻新过了，看起来很漂亮。我希望明年一切都能完工，但如果能提前告知我更多信息，我希望能避免任何意外。
非常愉快的住宿体验
我和丈夫从入住到退房都度过了一段美好的时光。我们在酒吧吃了晚餐。服务员非常热情友好。当晚播放的音乐让大家都跟着一起唱。下次还会再来。
这家酒店正在进行大规模翻修，预订前我们并不清楚。酒店里弥漫着浓重的建筑和油漆味，虽然网站上说有餐厅，但实际上并没有。早上我们被火警吵醒，是施工引起的。我相信完工后会很漂亮，但当时不应该营业。
这是我们以前住过的一家酒店。我们订的房间有股难闻的气味，可能是地毯味。工作人员很好心，给我们换了一间房。我本来很期待室内热水浴缸，但因为太热，水只能到膝盖深！出来大概30秒后，我的腿脚就红了。只有一个泡泡喷头能用。我非常失望。下次订房的时候，我期待着看到翻新后的房间。这对我们来说，回家探亲很方便。