酒店回复: Hello,Thank you for providing feedback regarding your recent stay at our property. Providing top quality customer service is extremely important to us and we apologize for falling short of meeting your expectations. We have shared your feedback with our team to ensure this was an isolated issue. We hope you choose to stay with us again if your travels bring you back to the Frederick area.
5.0分
商务出差
原文
翻译提供方：Google
停车登记入住很方便，完美无瑕
4.0分
家庭亲子
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The Residence Inn was situated in a quiet area, just a minute's walk from a shopping mall and within walking distance of several dining options. A grocery store was conveniently nearby, making it easy to pick up essentials. The room was clean and comfortable, and the staff were friendly and helpful throughout the stay.
3.0分
家庭亲子
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Website said hotel had swimming pool and hot tub which i needed. I cancelled another hotel cause they didnt have pool and hot tub. Checked in on Friday night and was told no pool or hot tub working. Sorry. Receptionist wasnt too concerned.
Won't stay there again
5.0分
其他
Weekend Getaway
We got updated to the Queen Suite. We had a cute little apartment all to ourselves. Very nice stay, will come back one day.
4.0分
其他
Greta hotel. Only complaint is the TV. Pretty cheap TV for a $200 room. Other than that. Fantastic hotel
酒店拥有热水浴缸和游泳池，但这周末它们都没能使用。是的，他们宣传这些便利设施，但都没有用，而且已经好几个星期了。酒店还不错，因为它们都是额外住宿 10 美元的折扣，而延迟退房甚至不足以让我值得再次入住。最后，酒店经理认为她真的很聪明，为下一晚住宿提供 10 美元的优惠......！难以置信，客房清洁工没有清理厨房水槽下面的垃圾，所以我不得不打电话要求更换，因为房间里根本没有其他塑料垃圾袋或废纸袋。只有前一天晚上客人留下的垃圾，但我不是 Bonvoy 的钛金会员，所以我想这就是它的意义所在！保留小黑袋并下午 4 点退房！如果我知道这一切，我会待在家里放松！虽然水压很棒，而且 HVC 声音很大，但总的来说，有了这些改变，我相信对于想要住在这里的人来说，这将是一次更好的体验。
我们入住期间，在三个不同的房间都闻到了浓重的霉味。预订前三周确认室内泳池开放。入住时泳池关闭了；唯一的泳池在酒店外，必须开车前往。前台工作人员在以下情况下态度恶劣：1）询问泳池情况；2）询问如何进入泳池替代方案。
提供新泳池的酒店不提供钥匙。
酒店周围施工噪音很大。
建议：这个地区有很多酒店。最好不要选择这家。我们特意为孩子们预订了泳池和早餐，结果两者都令人非常失望。
如果您的酒店实际上没有游泳池或热水浴缸，您就不应该提供这些服务，这是虚假广告，如果我知道您实际上没有您所说的那些东西，我就不会预订那里，这是浪费 200 美元，我不会再来了
那里的工作人员很棒。床不舒服。隔壁的房子也在大量施工。施工从清晨就开始了。
停车登记入住很方便，完美无瑕
The Residence Inn was situated in a quiet area, just a minute's walk from a shopping mall and within walking distance of several dining options. A grocery store was conveniently nearby, making it easy to pick up essentials. The room was clean and comfortable, and the staff were friendly and helpful throughout the stay.
Website said hotel had swimming pool and hot tub which i needed. I cancelled another hotel cause they didnt have pool and hot tub. Checked in on Friday night and was told no pool or hot tub working. Sorry. Receptionist wasnt too concerned.
Won't stay there again
Weekend Getaway
We got updated to the Queen Suite. We had a cute little apartment all to ourselves. Very nice stay, will come back one day.
Greta hotel. Only complaint is the TV. Pretty cheap TV for a $200 room. Other than that. Fantastic hotel
There was no cleaning in the days between my stay