Clean, comfortable room. Friendly, helpful staff. OK breakfast but very strong smell of chlorine from the pool in the lobby and breakfast area. Short drive to lots of nice places but the area around the hotel is just roads and parking lots.
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酒店回复: Thank you for sharing your feedback with us. We’re so glad to hear you enjoyed your clean, comfortable room and the friendly service from our team—that means a lot to us. I appreciate your comments about the breakfast experience and the pool smell, and we’ll be sure to review this with our team so we can make improvements. While our immediate area may feel more business-oriented, I’m glad you found our location convenient for reaching nearby attractions. We truly value your input and hope to welcome you back for an even better stay.
1.0分
其他
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Hotel management waited until the day of check-in to contact me announcing a “parking charge”. They stated it was “to better serve our guests and enhance your overall experience during your stay.” How thoughtful of them. 😖 I’ll never stay there again.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry for the frustration this caused and for the timing of how the parking fee was communicated. We understand how important it is to have clear, upfront information when making travel plans, and I regret that we did not meet that expectation.Please know we are always willing to discuss the charge directly and work toward an amicable solution whenever concerns arise.
4.0分
其他
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The gym had a towel and half-empty drink cup on the towel stand. A medicine ball was left on the floor on a mat. I thought maybe someone was returning for these things, but no one did. It'd be nice to have a second mat in the room, as well as hand sanitizer.
The hotel room carpet was always damp-feeling, and when we walked on a towel on it, the towel turned gray.
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酒店回复: Thank you for sharing your experience with us. I’m truly sorry for the condition you found in the gym and your guestroom. This is not the standard we aim to provide, and I appreciate you taking the time to point out these details so we can address them with our team. Your suggestions about adding another mat and hand sanitizer in the gym are especially helpful and will be reviewed as we look at improvements.We value your feedback and hope to provide you with a much more comfortable and seamless stay in the future.
5.0分
其他
This hotel has airport transportation and is right across from the Apartment where my daughter is staying for school.
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酒店回复: Thank you for your kind comments! We’re glad you found our location convenient, especially being close to your daughter’s apartment, and that you were able to take advantage of our airport transportation. We look forward to welcoming you back on your next visit.
5.0分
情侣出游
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Lady at the check in (didn't catch her name) she was wonderful and very helpful. The shuttle was unable for the distance we wanted to travel but hoping we can use it to get breakfast nearby in the morning.
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酒店回复: Thank you for your kind feedback! I’m so glad to hear that our front desk team member made such a positive impression — I’ll be sure to share your comments with her. I appreciate your understanding about the shuttle distance, and I hope it was able to help you get to breakfast the next morning. We truly value your stay and look forward to welcoming you back!
2.0分
其他
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Bed bug discovered in early am. Called front desk- they were very attentive- immediately had 3 staff from housekeeping at my door. But made for a lot of work when we got home- praying nothing caught a ride home!! Waiting to hear from main manager and
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酒店回复: Thank you for bringing this to our attention. I want to sincerely apologize for the experience you had during your stay. I understand how unsettling this must have been, and I appreciate your kind words regarding the responsiveness of our team in the moment.Please know that a full refund has already been issued for your stay. I would also like the opportunity to speak with you directly to ensure all of your concerns are fully addressed. You may reach me at the hotel at your convenience.Your comfort and peace of mind are very important to us, and I want to personally assure you that we are taking every step possible to prevent this from happening again.
5.0分
商务出差
All of my techs I’ve sent here have said it’s a great place! They also accommodate getting them to the John Deere training facility!
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that your technicians have enjoyed their stays and that our team has been able to assist with transportation to the John Deere training facility. We truly value your continued trust and look forward to welcoming your team back again soon!
5.0分
其他
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Staff members were extremely kind. Free local shuttle was an amazing help, free transportation not just to/from airport but slso the VA hospital. Made a stressful trip much easier.
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酒店回复: Thank you for taking the time to share your wonderful review! We’re thrilled to hear that our staff made such a positive impression and that you found our complimentary local shuttle to be convenient and improved your experience. Providing comfort and attentive service to meet all of our guests' needs is a top priority for us, and we’re so glad it made a difference during your stay. We look forward to welcoming you back on your next visit.Greg HarpkeGeneral Manager
4.0分
其他
Away from the MOA
Easy check in, friendly staff, clean, and a good breakfast- eggs, potatoes, biscuits and gravy..
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酒店回复: Thank you for taking the time to share your review of your recent stay with us. We truly appreciate your feedback and are delighted to know you chose our hotel for your visit. Your comments help us continue providing the warm hospitality and excellent service our guests deserve.We look forward to welcoming you back for another enjoyable stay in the future!
3.0分
其他
Could’ve been better.
The carpeted floor in the room was damp and the room had a musty smell.
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酒店回复: Thank you for sharing this with us. I’m truly sorry to hear about the damp carpet and musty smell in your room — that’s not the experience we want any of our guests to have. We appreciate you bringing it to our attention so we can address it right away and ensure it’s taken care of. Your comfort is very important to us, and we hope you’ll give us another opportunity to provide a much better stay.
Clean, comfortable room. Friendly, helpful staff. OK breakfast but very strong smell of chlorine from the pool in the lobby and breakfast area. Short drive to lots of nice places but the area around the hotel is just roads and parking lots.
Hotel management waited until the day of check-in to contact me announcing a “parking charge”. They stated it was “to better serve our guests and enhance your overall experience during your stay.” How thoughtful of them. 😖 I’ll never stay there again.
The gym had a towel and half-empty drink cup on the towel stand. A medicine ball was left on the floor on a mat. I thought maybe someone was returning for these things, but no one did. It'd be nice to have a second mat in the room, as well as hand sanitizer.
The hotel room carpet was always damp-feeling, and when we walked on a towel on it, the towel turned gray.
This hotel has airport transportation and is right across from the Apartment where my daughter is staying for school.
Lady at the check in (didn't catch her name) she was wonderful and very helpful. The shuttle was unable for the distance we wanted to travel but hoping we can use it to get breakfast nearby in the morning.
Bed bug discovered in early am. Called front desk- they were very attentive- immediately had 3 staff from housekeeping at my door. But made for a lot of work when we got home- praying nothing caught a ride home!! Waiting to hear from main manager and
All of my techs I’ve sent here have said it’s a great place! They also accommodate getting them to the John Deere training facility!
Staff members were extremely kind. Free local shuttle was an amazing help, free transportation not just to/from airport but slso the VA hospital. Made a stressful trip much easier.
Away from the MOA
Easy check in, friendly staff, clean, and a good breakfast- eggs, potatoes, biscuits and gravy..
Could’ve been better.
The carpeted floor in the room was damp and the room had a musty smell.