Accessible room was booked, but learned at check in that they didn't have one available. Asked to have the room cleaned between nights as wife was having surgery and wanted a clean space afterwards. The room was clearly not touched between nights. Front desk staff was helpful in trying to make it up though with waiving parking fee and Hilton Honors reward points.
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酒店回复: Thank you for sharing your experience. We’re very sorry that the accessible room you booked was not available and that your request for service between nights was not fulfilled, especially during such an important time for your family. This is not the level of care we aim to provide. We’re glad our front desk team was able to assist in some way, and we appreciate your understanding. Your feedback will be shared with our team to ensure we do better moving forward.
2.0分
家庭亲子
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All ice machines were broken, pool was out of order, refrigerator in room was dirty inside. Rugs were dirty. Breakfast ran out of some items an hour before they were suppose to close and staff was dismissive. No housekeeping. When we asked why they said we must have been on a no housekeeping list which we never signed up for. Not enough towels, etc... will not stay again.
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酒店回复: Thank you for sharing your experience. We’re very sorry for the multiple issues you encountered during your stay, from maintenance concerns to cleanliness and service. This is far from the standard we aim to provide, and we understand how frustrating this must have been. Your feedback has been shared with our team so we can address these problems immediately and prevent them from happening again. We appreciate you bringing this to our attention.
1.0分
商务出差
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This was the worst experience ever, there was little water in the shower (which was ice cold) due to low water pressure; Which the hotel is aware of! The night before the water was ice cold with very little water pressure (NO Hot Water)!
When I spoke to the manger he was aware of the issue which is ongoing! ( other guest were complaint about the same thing)
He offered a discount stay when I called about it I spoke with someone at the front desk who said he didn’t know who the manger was and I went in circles with reservations for 16 minutes.
I guess this was a sign to not try again and never go back! If you plan on taking a shower this is not the place to stay! Worst ever.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry for the ongoing hot water and pressure issues you encountered—this is unacceptable and far from the standard we aim to provide. We also apologize for the confusion and frustration you experienced when trying to follow up with our team. Your feedback has been shared with management so we can address these concerns immediately and prevent this from happening again. We appreciate you bringing this to our attention.
5.0分
家庭亲子
Staff is accommodating to needs of customers.
Rooms clean and comfortable.
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酒店回复: Thank you for your kind review! We’re glad to hear our staff was accommodating and that you found the rooms clean and comfortable. We appreciate your stay and hope to welcome you back again soon.
3.0分
家庭亲子
Pool was closed without prior notice. Kids were disappointed.
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酒店回复: Thank you for sharing your feedback. We’re very sorry that the pool was out of service during your stay, especially since it was an important part of your plans for your children. We understand how disappointing that must have been. Your comments are important to us, and we hope to have the chance to provide a much better experience on a future visit.
房间装修新，干净卫生，洗手间空间充足，地理位置好，出行方便
除了干净的房间，早餐也很棒，还有游泳池，是一个非常适合度假的清静之地。我的家人都非常喜欢这里。
很棒的住宿地点，安全又舒适。
员工都很友好，尤其是酒店经理索菲亚，她非常亲切和专业。
早餐也不错。
推荐入住。
只有一个入口
酒店不错，但是停车要收费，游泳池无限期关闭，早餐真的很好吃。
Accessible room was booked, but learned at check in that they didn't have one available. Asked to have the room cleaned between nights as wife was having surgery and wanted a clean space afterwards. The room was clearly not touched between nights. Front desk staff was helpful in trying to make it up though with waiving parking fee and Hilton Honors reward points.
All ice machines were broken, pool was out of order, refrigerator in room was dirty inside. Rugs were dirty. Breakfast ran out of some items an hour before they were suppose to close and staff was dismissive. No housekeeping. When we asked why they said we must have been on a no housekeeping list which we never signed up for. Not enough towels, etc... will not stay again.
This was the worst experience ever, there was little water in the shower (which was ice cold) due to low water pressure; Which the hotel is aware of! The night before the water was ice cold with very little water pressure (NO Hot Water)!
When I spoke to the manger he was aware of the issue which is ongoing! ( other guest were complaint about the same thing)
He offered a discount stay when I called about it I spoke with someone at the front desk who said he didn’t know who the manger was and I went in circles with reservations for 16 minutes.
I guess this was a sign to not try again and never go back! If you plan on taking a shower this is not the place to stay! Worst ever.
Staff is accommodating to needs of customers.
Rooms clean and comfortable.
Pool was closed without prior notice. Kids were disappointed.