酒店回复: Dear [Guest's Name],Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We strive to provide a welcoming and comfortable stay for all of our guests, and I regret that we fell short during your visit.I apologize for the delay and unprofessional service you encountered at check-in. This is not reflective of the standards we hold our team to, and your comments have been shared with the front desk management for immediate follow-up and coaching.I’m also sorry to hear about the odor issues and the discomfort your family experienced with the sofa bed. These are concerns we take seriously, and our housekeeping and maintenance teams have been notified to investigate and address them. Your feedback helps us improve, and we are grateful that you brought this to our attention.Regarding the hotel’s location, we understand it may not have been ideal for your plans. While we are situated in a more industrial area, we do try to make up for it with convenient highway access to nearby attractions, and we’re always happy to assist with directions or recommendations to make navigating the area easier.Again, I’m very sorry for the disappointments you faced. If your travels bring you back to the area, we would appreciate the opportunity to offer a much-improved experience.

酒店回复: Dear Tiffany,Thank you for sharing this thoughtful message. We’re truly glad our team could support your niece and her family during such a difficult time. Being close to their child and feeling cared for is so important, and we’re honored to have helped in a small way. Wishing your family strength and healing.Sincerely, Hotel Manager

酒店回复: Dear Elizabeth,Thank you for your detailed feedback. We're glad to hear that you enjoyed the location, friendly staff, and great coffee during your stay. We also appreciate your recognition of our breakfast staff's efforts. We apologize for the inconvenience caused by the train and highway noise and appreciate your understanding. Our team is working with the city to resolve the issue, and we hope to provide a more peaceful experience during your next visit. We look forward to welcoming you back!Sincerely, Hotel Manager

酒店回复: Dear Gina,Thank you so much for the wonderful review! We're thrilled to hear you enjoyed a clean and comfortable room, appreciated the Dove bath products, and had a great breakfast to start your day. It's especially rewarding to know our team helped make your stay memorable. We truly appreciate your kind words and look forward to welcoming you back the next time you're in the area!Sincerely, Hotel Manager

酒店回复: Dear Kong,Thank you for the fantastic rating and thoughtful feedback. We are honored to be considered your number one hotel. It is great to know that our daily cleaning stood out during your stay. Maintaining a consistently fresh and comfortable environment is a top priority for us, and your recognition means a lot. We look forward to welcoming you back for another excellent visit.Sincerely, Hotel Manager

酒店回复: Dear Ricky,Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you experienced with the carpet and Wi-Fi during your stay. This is certainly not the standard we aim to uphold, and I understand how frustrating that must have been.Please know that we are addressing the carpet concern promptly and have reported the Wi-Fi issue to our technical team to ensure it is resolved for future guests.We value your comfort and satisfaction.We appreciate you and hope to have the opportunity to welcome you back for a much-improved experience.