酒店回复: We sorry to hear about your experience, this does not meet our standards at all. We do have someone at the desk 24/7 and I will discuss your comments with our leadership team and be sure corrective action is taken. Please contact us directly and we will do our very best to make it up to you.
酒店回复: Hi Claudio, our parking is 30/night for self parking or 55/night for valet. I am sorry if this was a surprise, we do list it in many places so guests are aware, I am sorry if this was missed.
酒店回复: Thank you for the feedback, I will follow up with our team.
2.0分
其他
原文
翻译提供方：Google
我入住时支付的费用比我预订的*******价格要高
展开
酒店回复: Hello Brent, The additional charge is held for incidentals. Which is standard. If you don't/didn't charge anything else to your room or have parking, the additional amount will be refunded after check out. Please call the front desk if you have any additional questions. So sorry for the confusion.
It felt like a nice hotel until we got to the room which was just OK, except the bathroom was rather disappointing. The curved shower curtain rod was installed improperly or worn out and leaning down such that the shower curtain kept falling towards the center allowing water to easily escape the shower on the sides. The showerhead had lots of buildup and had clearly not been cleaned recently; it also sprayed hard and remarkably wide, which exacerbated the aforementioned problem with the curtain rod. The toilet bowl was stained. It would have felt on par with peers if the complementary internet service was capable of basic streaming capabilities, but it was really quite weak and I ended up falling back to the Netflix service provided through the Hotel's TV interface.
展开
酒店回复: Dear Eric, I'm so very sorry to hear about the issues in the bathroom and the signal. That is way below our standard and I apologize for the inconvenience. I hope you will stay with us again, and if so, please reach out to me directly and I will see what I can do to make it up to you. Cheers!
5.0分
其他
My only complaint is no hot tub and the shower had a weird constant squeaking noise. Otherwise 10/10 would stay again.
展开
酒店回复: Thank you so much for the great review Colin, We will be sure to check the shower. Very odd! We do have some historic rooms with Jacuzzi's, but unfortunately, no public hot tub. We hope to welcome you back soon!Cheers!
酒店在明尼阿波利斯市中心老车站旁边。吃饭倒是比较方便。
酒店内部装修非常老式。床很大，尤其高。
性价比很低。行政酒廊里边几乎没啥东西。
这次我决定多花点钱订房间，结果却非常失望。床是最差的，能感觉到弹簧，床垫套是橡胶的。我对希尔顿酒店的期望更高。卫生间的灯坏了，我不得不站在窗前补妆。前台一个人也没有。而且，我的房间里弥漫着猫尿味，所以有人在房间里养了猫。
如果我当时要求换个房间就好了，但前台一直没有人。
花了500美元住了两晚，我真是太失望了。
两晚花了700美元，而且还不提供停车位？他们又收了我98美元的停车费，所以800美元的住宿体验对我来说并不好。
房间太暗了？我们三个女孩正准备去听音乐会，却只有一个水槽。玻璃杯要么很脏，要么就是水渍很严重。电视总是关机，然后要等10分钟才能重新开机？早上8点，客房服务人员竟然来敲门？这把我和孩子们都吵醒了。考虑到我住一晚的价格，下次我还是换个地方住吧！
我入住时支付的费用比我预订的*******价格要高
淋浴喷头坏了——只有一种设置（强力冲洗）。淋浴间没有安全栅。水槽面积很小，几乎没有台面空间。工作人员很好，但要额外毛巾要了三次才行。
我们的房间有股霉味。我们还在酒店吃了晚餐。我们的食物和服务太糟糕了！！！鸡肉是生的，我们团里的一位客人****了，不推荐。
早餐和气氛。
It felt like a nice hotel until we got to the room which was just OK, except the bathroom was rather disappointing. The curved shower curtain rod was installed improperly or worn out and leaning down such that the shower curtain kept falling towards the center allowing water to easily escape the shower on the sides. The showerhead had lots of buildup and had clearly not been cleaned recently; it also sprayed hard and remarkably wide, which exacerbated the aforementioned problem with the curtain rod. The toilet bowl was stained. It would have felt on par with peers if the complementary internet service was capable of basic streaming capabilities, but it was really quite weak and I ended up falling back to the Netflix service provided through the Hotel's TV interface.
My only complaint is no hot tub and the shower had a weird constant squeaking noise. Otherwise 10/10 would stay again.